Wayfair Employee Reviews
Out of 391 Wayfair employee reviews, 75% were positive. The remaining 25% were constructive reviews with the goal of helping Wayfair improve their work culture. The HR team, with 93% positive reviews, reports the best experience at Wayfair compared to all other departments at the company. The Marketing team offered the most constructive feedback, with 50% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Engineering Dept
What do you like best about the leadership team?
They seem down to earth and real.
On setting it's leaders up with the proper tools to succeed at their level, trusting leadership to get the job done.
They are extremely transparent and empathetic while also being hard workers who are willing to "roll up their sleeves" and work alongside the team. They "show up" literally and metaphorically for their teams to ensure the business is on track.
Review from HR Dept
They are humble, transparent, and operate with a mindset that is open to new ideas and learning opportunities. At the same time, they present clear rationale for their decision making that's based in doing what's best for our people and customers. That care drives loyalty and growth.
Review from HR Dept
The leadership team is supportive and dedicated to their employees.
Review from HR Dept
What does the leadership team need to get better at?
Learning the role and how to support team
Review from Sales Dept
They think they learned everything they need to know at their ivy league schools. No value for real world experience. And, just because you were head of HR, doesn't mean you can slot into any other C-suite role.
Communication, respect, empathy and work-life balance oriented
Whole team meeting everyone from different shifts to get a base line of rule and regulations
Basic ethics and management fundamentals
What is the best part about your compensation package?
Paid time off accrued for part time
When the stock was up, it was good. But, largely, the stock is down.
Packages are fair, no complaints.
It is market competitive and has both fixed and variable components.
I believe I am paid great for the work that I do.
Review from HR Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Pay was advertised as starting out at 17.50 ( no exp ) - Have VAST experience, was onboarded at 16.00.. be honest.
More feedback and better opportunities
They recently did a great pay upgrade for the customer service agents. Managers, however, were left out. With increasing costs of living, it'd be nice to see manager base wages likewise improving.
Review from Customer Support Dept
Honestly listen to your employees rather than just writing it off to the general attitude of the workforce right now (I.e great resignation)
Coworkers leaving with better offers
What are some of the best things about your team?
You were encouraged to reach out to your team for help / answers to queries you had… ( timely responses were another thing
We work well together and get the job done fast
Diverse, passionate, kind, knowleageable, open to growing together.
Collaborative, supportive, engaging. I am constantly learning from them.
Review from HR Dept
Diverse, fun, challenging, friendly, compassionate, understanding, really authentic and dynamic team. I feel a part of the community and a part of something that is growing and making a huge impact.
What do your coworkers need to improve and how could you work together better?
The enemy is not your other coworkers. It's Lord of the Flies.
Keeping it professional. Not micromanaging or treating others like they are less.
Review from Customer Support Dept
My team is pretty good just the management sometimes make things more difficult by not knowing how to plan
They need to deliver what they agree to when it's due and with quality and thought put into it
Stop avoiding calls, it's unethical and very unfair to EVERYONE in the company
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
There were various team group rooms to reach out for support when your own team was not able to assist. .. OKTA had a bulletin board you could recognize your helpful peers / Community and seasonal contests
Self motivated, remote work, excellent training and tools
The people are curious and seeking to work inclusively.
Everyone is able to come to their work as their authentic self with support from all levels. The people are kind and if you're not leading with empathy and good intent, you won't be at Wayfair long.
Review from HR Dept
The way everyone wants to make a difference and support each other.
Review from HR Dept
What needs to change to make the company culture better?
Management, they loose alot of good workers because of the things management does
It needs honesty, cooperation and leadership to be accountable for delivering not managing upwards and writing bad narratives. There should be zero tolerance for discrimination and bullying.
Pay employees fairly to market value
Do a better job hiring managers. How does someone with ZERO people management get a senior management job?
Review from Operations Dept
Re-organize the company. Remove beurocracy
Review from Product Dept
What did you like most about the interview process?
Exposure to multiple individuals from different departments
How comfortable they make you feel being interviewed.
Genuine answers to questions, attentive interviewers who were generous with time, and an efficient and communicative recruiting team.
Review from HR Dept
the intview process was a breeze.
Review from Sales Dept
Great prople and culture talk
What would you improve about your company's interview process?
Don't lie about what the job is and then admit, "it was really just to get you in the door."
Have an open mind and all the bias
Stop copying the rest of the tech world in how you interview
Not having people with no personality conduct interviews
Review from Operations Dept
schedule on time. Follow up
Review from Product Dept
What makes you most happy at work?
Helping resolve problems / being acknowledged for the positive feedbacks, or going that extra mile for the customer so they got the service / experience they expected.
Resolving a customers needs thoroughly quickly positive experiences
Good team and startup environment
My Team and my management
The empowerment to make decisions and use best judgement.
What's going wrong and how can it be improved?
There's more to life than buying customers with display ads.
Quality of furniture, return policies
Review from Customer Support Dept
Rules regulations through out all shifts
No leadership, just a marketing facade about culture. Rotten ethics to the core.
Pay employees a fair compensation
What do you like best about your company?
the money and benifits were amazing
Review from Sales Dept
Great compensation package and comfortable travel policy
Review from Product Dept
What would you most like to see improved at your company?
make sure people from marginalized groups truly feel welcome and safe at work and know where to go in case they do not
Review from Sales Dept
Work from home policy, base pay increase, commuter expenses paid and clear vision.