Zendesk Employee Reviews
Out of 305 Zendesk employee reviews, 88% were positive. The remaining 12% were constructive reviews with the goal of helping Zendesk improve their work culture. The HR team, with 92% positive reviews, reports the best experience at Zendesk compared to all other departments at the company. The Sales team offered the most constructive feedback, with 20% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Engineering Dept
What do you like best about the leadership team?
Good vision, fiscally responsible, things are well planned and thought out.
Amazing people that helps me grow and succeed
The leadership don't have enough power to take decision and find compromis between higher decision and stability
They are professional and driven
good vision to take the company to the next level. seasoned experience from much more mature companies - to bring best practices and structure for scalability
What does the leadership team need to get better at?
Planning, executing, understanding the market and hiring top talent.
Review from Sales Dept
1. If you are quoting 20-year old, best-selling management books, you are outdated from the start. 2. You can't keep rotating leaders at current speed, and everY time claim that "now you have the right team"
Review from Engineering Dept
Communication is very much lacking in all departments
- Be transparent - Communicate - Build trust - Don't let people who make a noise get their way
Review from Marketing Dept
The CEO has lost control of the company as it has gotten too large for him to manage. He has made very bad hiring decisions, like the CRO.
Review from Sales Dept
What is the best part about your compensation package?
The open ended uncapped commission
Restricted stock units and promotions!
Benefits are on par or better than industry avg.
Eniterly WFH, can work from anywhere on the globe for 3 months of the year
Recharge Fridays (every second friday of the month the company offers a day off, that's 12 more long weekends throughout the year!)
Review from HR Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The company has no culture and the goals are astronomical and out of touch.
Review from Sales Dept
I would like pay to be competitive and to keep up with inflation and competitors but it just isn't happening.
I was started at a lower salary than what I deserve. Raises are delayed and don't always happen after the first year.
Better market rate pay for the work I am doing, better RSUs
- The company boasts open culture in all their messaging and PR yet the vast majority of questions asked by employees at company town halls are "Anonymous" which is very telling of what people really feel about transparency.
Review from Marketing Dept
What are some of the best things about your team?
I get to work with smart, fun, nice people. You feel like you're part of a team working towards the same goals.
Always there to run things by if needed
People are from all over the world. If you don't care about working off hours, long hours or weekends, that's a perk.
Review from Engineering Dept
They are friendly, approachable & kind.
good people. hard working. good intentions.
What do your coworkers need to improve and how could you work together better?
Need to be more flexible and improve their communication skill
Meeting tend to drift and get off topic
Review from Customer Support Dept
My immediate team is solid
Review from HR Dept
What is most positive about the culture and environment at your company?
Everyone works hard and wants to do a good job, while still keeping a good work/life balance.
The recharge friday and the remote
a lot of people working hard to make our products and company better
Lot of training and invests a lot on employees learning and development
Flexible at work, fail is possible
What needs to change to make the company culture better?
There's too much fear in the air. The most prevalent feeling is desperation. Which leads to politics, etc. It has become a net negative. I would strongly advice friends to stay away.
Review from Engineering Dept
Focus on what is important to our internal and external customers and not delivering what some crazed VP thinks is important to produce for their own self promotion
Review from Sales Dept
- True transparency - Open internal communication
Review from Marketing Dept
What did you like most about the interview process?
I got to chat with really smart people who sold me a vision that was accurate.
How quickly it went for me
The majority of my team interviewing was with the manager whose team I was eventually hired into.
The pairing style interview and the architecture discuss was made with opened mind and knowledge.
a chance to ask a lot of questions and meet a lot of peers & stakeholders
What would you improve about your company's interview process?
Probably have fewer interviews and a better process to vet candidates
Faster turnaround and better scheduling.
What makes you most happy at work?
My team is really fantastic.
The commission structure and free lunches
Interesting talking to customers and how the product portfolio is expanding
My team and the work
We have flexibility not only in where we work but how we work. We are trusted to be team players. This allows me to be much more productive and effective.
What's going wrong and how can it be improved?
Like a lot of tech companies, we are all in on AI, but no one can tell you what that means specifically.
The strategy and the environment. Have true leader with true long term vision
Brand awareness - product innovation
Confused directions, trying to promote use cases that are not possible without the kindness of other companies that bring us in their deals
Review from Sales Dept
Bad management.
Review from Sales Dept
What do you like best about your company?
That it is used by companies in many industries, so you get to see different use cases and meet diverse people.
Review from Engineering Dept
Customer focus, caring about people.
The people. The product is also fantastic. I'm also aligned with the vision!
Review from Sales Dept
What would you most like to see improved at your company?
Right now, it seems like the only thing that matters is what the PE needs out of the company. It'd be awesome to go back to prioritizing customers.
Review from Engineering Dept
Promotion and compensation structure and consistency.
Take more diligent time to hire the right people. Don't take chances, even though we're trying to grow fast... Look up to companies like Google, Amazon, etc... Do NOT compromise culture for heads!
Review from Sales Dept