39
NPS
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Acumatica
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About Acumatica's Brand
Acumatica is a provider of cloud business management software that empowers small and mid-size businesses to unlock their potential. Among its major competitors, Acumatica is ranked in 1st place for NPS while Microsoft is 2nd, and Sage is 3rd.Their current valuation is $150.00M
Brand at a Glance
80%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Acumatica Ranking
- #1 / 4 of its competitors
Acumatica NPS
Acumatica's Net Promoter Score (NPS) is a 39 with 64% Promoters, 11% Passives, and 25% Detractors. Net Promoter Score tracks whether Acumatica's customers would recommend using the product based on a scale of -100 to 100.
Acumatica Overall NPS
| 64% | Promoters |
|---|---|
| 11% | Passives |
| 25% | Detractors |
Acumatica NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 44 | May 2023 | 44 |
Jul 2023 45 | Jul 2023 | 45 |
Oct 2023 45 | Oct 2023 | 45 |
Apr 2024 43 | Apr 2024 | 43 |
Jul 2024 44 | Jul 2024 | 44 |
Oct 2024 44 | Oct 2024 | 44 |
Dec 2024 46 | Dec 2024 | 46 |
Jan 2025 41 | Jan 2025 | 41 |
Mar 2025 44 | Mar 2025 | 44 |
May 2025 40 | May 2025 | 40 |
Sep 2025 41 | Sep 2025 | 41 |
Dec 2025 39 | Dec 2025 | 39 |
How Other Brands Compare
Acumatica is ranked first for NPS among its competitors. Microsoft and Oracle come in second and third, with Netsuite coming in at #4. Among those competitors, it is the third most valued company behind Microsoft.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Acumatica NPS by Gender
Acumatica's NPS was rated 56 by Male customers on Comparably.
Male
56
Acumatica's NPS was rated 56 by Male customers on Comparably.
78%
Promoters
0%
Passives
22%
Detractors
Female
N/A
Acumatica's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Acumatica NPS by Ethnicity
Acumatica's NPS was rated 14 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 14 | Caucasian | 14 |
Acumatica NPS by Age
Acumatica's NPS was rated -34 points by customers ages 36-40 on Comparably.
Acumatica NPS by Usage
Acumatica's NPS was rated the highest by customers who have used Acumatica's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 17 | Less than 1 Year | 17 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 42 | 2 to 5 Years | 42 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Acumatica NPS vs. Competitors
Compared to its competitors, Acumatica's NPS is rated right above Microsoft.
| COMPANY | NPS Score | |
|---|---|---|
| Acumatica | 39 |
 | Microsoft | 36 |
 | Sage | 20 |
 | Epicor Software | 18 |
 | Oracle | 11 |
 | INFOR (US), INC. | 5 |
 | Netsuite | 3 |
 | Deltek | -5 |
Acumatica Customer Reviews
Out of the 3 Acumatica customer reviews 3 were positive and 0 were constructive. Acumatica customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Acumatica Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Acumatica users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Acumatica Customer Loyalty Score by Gender
Acumatica's Customer Loyalty score was rated 80 by Male customers on Comparably.
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Male
80%
Yes
Female
N/A
Yes
Acumatica Customer Loyalty Score by Ethnicity
Acumatica's Customer Loyalty score was rated 74% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Acumatica.
74
out of 100
Caucasian
Acumatica Customer Loyalty Score by Age
Acumatica's Customer Loyalty score was rated 40% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Acumatica.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 40% | 36-40 | 40% |
Acumatica Customer Loyalty Score by Usage
Acumatica's Customer Loyalty score was rated the highest by customers who have used Acumatica's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Acumatica Customer Loyalty Score by Industry
Acumatica's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Acumatica Customer Loyalty vs. Competitors
Compared to its competitors, Acumatica's Customer Loyalty score is rated right above Epicor Software, and is preceded by Microsoft.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Microsoft | 84% |
| Acumatica | 80% |
| Epicor Software | 77% |
| INFOR (US), INC. | 77% |
| Netsuite | 74% |
| Oracle | 72% |
| Deltek | 71% |
| Sage | 67% |
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Acumatica Product Quality
4.2/5
Acumatica has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Acumatica Product Information
Acumatica serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, and Mexico. Acumatica supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Acumatica’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Acumatica's product the highest. Reviewers from the Construction industry rated Acumatica the lowest at 3.5.
- Website
- http://www.acumatica.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
French
Spanish
Chinese (Simplified)
Japanese
Russian
Danish
Product Type
CRM Software
Manufacturing & Engineering Software
Enterprise Resource Planning (ERP) Software
Distributor Software
Accounting Software
Supply Chain Management Software
Financial Reporting Software
Financial Management Software
Quick Insights into Acumatica Product Quality
Acumatica's Product Quality score was rated highest by customers who have used Acumatica's products/services for 2 to 5 Years, and rated lowest by customers from the Construction industry.
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Ranked Acumatica Product Quality the Highest
Ranked Acumatica Product Quality the Lowest
Acumatica Product Quality Score by Gender
Acumatica's Product Quality score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
Acumatica Product Quality Score by Ethnicity
Acumatica's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Acumatica Product Quality Score by Age
Acumatica's Product Quality score was rated 3.3 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.3 | 36-40 | 3.3 |
Acumatica Product Quality Score by Usage
Acumatica's Product Quality score was rated the highest by customers who have used Acumatica's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Acumatica Product Quality Score by Industry
Acumatica's Product Quality score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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Acumatica Product Quality vs. Competitors
Compared to its competitors, Acumatica's Product Quality score is rated right above Microsoft.
| COMPANY | Product Quality Score | |
|---|---|---|
| Acumatica | 4.2/5 |
| Microsoft | 4.1/5 |
| Epicor Software | 3.9/5 |
| Oracle | 3.7/5 |
| Sage | 3.6/5 |
| INFOR (US), INC. | 3.5/5 |
| Netsuite | 3.4/5 |
| Deltek | 3.1/5 |
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Acumatica Pricing
Acumatica ROI & Value For Money
4/5
Acumatica has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Acumatica Pricing Plans
Acumatica has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Acumatica.
Who Uses Acumatica?
Small Businesses
Medium Businesses
Quick Insights into Acumatica ROI
Acumatica's ROI score was rated highest by customers who have used Acumatica's products/services for 5 to 10 Years, and rated lowest by customers who have used Acumatica's products/services for 1 to 2 Years.
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Ranked Acumatica ROI the Highest
Ranked Acumatica ROI the Lowest
Acumatica ROI Score by Gender
Acumatica's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Acumatica ROI Score by Ethnicity
Acumatica's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Acumatica.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Acumatica ROI Score by Age
Acumatica's ROI score was rated 2.8 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Acumatica.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.8 | 36-40 | 2.8 |
Acumatica ROI Score by Usage
Acumatica's ROI score was rated the highest by customers who have used Acumatica's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Acumatica ROI Score by Industry
Acumatica's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Acumatica Pricing vs. Competitors
Compared to its competitors, Acumatica's ROI score is rated right above Microsoft.
| COMPANY | Pricing Score | |
|---|---|---|
| Acumatica | 4/5 |
| Microsoft | 3.9/5 |
| Oracle | 3.7/5 |
| Epicor Software | 3.6/5 |
| Sage | 3.5/5 |
| INFOR (US), INC. | 3.4/5 |
| Netsuite | 3.2/5 |
| Deltek | 3/5 |
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Acumatica Customer Satisfaction (CSAT)
Acumatica Customer Satisfaction (CSAT) Score
90 / 100
Acumatica has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
79%
Satisfied
11%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Acumatica Customer Satisfaction
Acumatica's Customer Satisfaction score was rated highest by customers who have used Acumatica's products/services for 5 to 10 Years, and rated lowest by customers who have used Acumatica's products/services for 1 to 2 Years.
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Ranked Acumatica Customer Satisfaction the Highest
Ranked Acumatica Customer Satisfaction the Lowest
Acumatica Customer Satisfaction Score by Gender
Acumatica's Customer Satisfaction score was rated 88 by Male customers on Comparably.
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88 / 100
MaleVery Satisfied | 88% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Acumatica Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Acumatica's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
Acumatica Customer Satisfaction Score by Usage
Acumatica's Customer Satisfaction score was rated the highest by customers who have used Acumatica's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Acumatica Customer Satisfaction Score by Industry
Acumatica's Customer Satisfaction score was rated 100 points by Tech industry customers.
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}Acumatica Customer Satisfaction vs. Competitors
Compared to its competitors, Acumatica's Customer Satisfaction score is rated right above Epicor Software.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Acumatica | 90% |
| Epicor Software | 82% |
| Microsoft | 80% |
| Deltek | 78% |
| Oracle | 67% |
| INFOR (US), INC. | 65% |
| Sage | 60% |
| Netsuite | 60% |
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Acumatica Customer Service
3.9/5
Acumatica has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Acumatica's Customer Service
Address
3075 112th Avenue NE, Suite 200, Bellevue, WA 98004
Website
http://www.acumatica.com
Phone Number
(888) 228-8300
Acumatica's Social Links
Quick Insights into Acumatica Customer Service
Acumatica's Customer Service score was rated highest by customers who have used Acumatica's products/services for 5 to 10 Years, and rated lowest by customers who have used Acumatica's products/services for 1 to 2 Years.
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Ranked Acumatica Customer Service the Highest
Ranked Acumatica Customer Service the Lowest
Acumatica Customer Service Score by Gender
Acumatica's Customer Service score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Acumatica Customer Service Score by Ethnicity
Acumatica's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Acumatica.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Acumatica Customer Service Score by Age
Acumatica's Customer Service score was rated 2.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Acumatica.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.6 | 36-40 | 2.6 |
Acumatica Customer Service Score by Usage
Acumatica's Customer Service score was rated the highest by customers who have used Acumatica's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Acumatica Customer Service Score by Industry
Acumatica's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Acumatica Customer Service vs. Competitors
Compared to its competitors, Acumatica's Customer Service score is rated right above Oracle, and is preceded by Epicor Software.
| COMPANY | Customer Service Score | |
|---|---|---|
| Microsoft | 4/5 |
| Epicor Software | 3.9/5 |
| Acumatica | 3.9/5 |
| Oracle | 3.6/5 |
| Sage | 3.6/5 |
| Deltek | 3.3/5 |
| INFOR (US), INC. | 3/5 |
| Netsuite | 3/5 |
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Consumer vs. Employees
Acumatica scored a 39 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Acumatica would recommend the brand to a friend. ENPS measures how likely Acumatica employees would recommend working at Acumatica to a friend.
Net Promoter Score
39
NPS Score
| 64% | Promoters |
|---|---|
| 11% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
