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The work is stressful as you have to constantly berate people who have 0 interest. Too many problems for 120 letters
What does the leadership team need to get better at?
It depends. The top level management is fine but within the commission structure incompetence and fraud is rampent
What's going wrong and how can it be improved?
Just what I've already said. You get started based on a lie in a saturated market you fail and the managers steal your work. All the while people are all around you breaking the law
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