American Eagle Outfitters Employee Reviews
Out of 492 American Eagle Outfitters employee reviews, 74% were positive. The remaining 26% were constructive reviews with the goal of helping American Eagle Outfitters improve their work culture. The Marketing team, with 100% positive reviews, reports the best experience at American Eagle Outfitters compared to all other departments at the company. The Sales team offered the most constructive feedback, with 23% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
down to earth and approachable
They are Compassionate and transparent.
Strong communications skills and motivation ability.
They are nice and friendly
i like the support, the kindness and the flexibility
What does the leadership team need to get better at?
Respecting time and not taking their breaks when the employee is at the final moments of their shift.
everything and especially their professionalism
Getting better at holding their managers accountable and teaching them more about inclusivity.
Everything. Communication is #1 took two mandated surveys in the past year. Number one issue was Communication. They send employees to other departments without notifying the department or send an employee to a departments with no training just to get sent back
Listening to their teams when they say they are burnt out. "taking your vacation" is not a response to a survey of burnout. Hiring more people and supporting your team and workload is.
What is the best part about your compensation package?
Generous PTO, summer fridays and extra days off
Im just starting to explore it though i do wish medical was available to both full and part-time employees
I absolutely love the discount and the monthly coupons we get!!
Bonus structure and medical insurance
The discount at the store
Why do you feel undervalued and what would make you feel better about your compensation?
Yes, better management would help.
I just want a livable wage something where I can support me and my kids without having to get another job or kill myself on overtime if they are providing it which doesn't happen often enough.
Yes I felt extremely undervalued
I do much more than what my job originally required. I go out of my way to go above and beyond whenever i work and even when im not scheduled to work
Our insurance plan options get narrower and more expensive every year.
What are some of the best things about your team?
Most of the team works together to achieve our goals
Comraderie and really good people
kind, helpful, fun, hardworking, understanding
motivated, knowledgeable, and nice to work with.
My hiring manager is easy to talk to, makes me feel apart of the team. our team is good at dividing shifts between staff members
Review from Sales Dept
What do your coworkers need to improve and how could you work together better?
By following company policy and not talking about sensitive information on other employees over the radio. Better accountability too.
just to change their way of interacting with the rest of the team
they need to higher other people other than 16 year olds
Attitude. Communication. Less gossip. Professionalism.
Everyone is unhappy and anxious all the time. No one is ever happy. Everyone feels like they will never have the opportunity to grow or get promoted.
What is most positive about the culture and environment at your company?
Some customers are really nice and the job is pretty simple.
It used to be good but now it is full of drama and not professional
The culture fosters open exchange of ideas and brainstorming
everyone is working hard together and doing it while still having fun
its great everyone is inclusive
What needs to change to make the company culture better?
Everything the whole mindset of the company they have started to take all the perks. Everything is a write up or issue with management. They no longer care for there people. I was there when they did and was a wonderful place to work.
Genuine leadership. Leadership training that is effective and not robotic and reliant upon modules to do their work.
hiring experienced managers and taking the time to train them
to actually care about the workers
Long hours but thankless leaders. Leaders not leading by example. Unrealistic expectations. Heavy workloads for a small number of employees to vomplete.
What did you like most about the interview process?
It was quick and simple. Got an offer the same day
how they made it very comfortable to talk to them
Easy going, natural conversation style; without arbitrary typical challenges unrelated to the job
felt low stress,but was held over zoom
Simple questions, the tour was good.
What would you improve about your company's interview process?
Maybe don't hire group leads, supervisors and other management positions based on how much you like them or how much you hangout with them outside of work.
Actual guide for new leaders
Clear communication on job expectations. Not making a job appear to be one thing and then be completely different from that. Being honest about the lack of work life balance.
It is pretty standard. No major complaints with my new company.
Make the interview more personal and welcoming
Review from Sales Dept
What makes you most happy at work?
Helping people find the perfect outfits and seeing their face light up when they found something that fit them well
Being able to do what I do best and being acknowledged for it
The work/life balance, and comraderie make going to work a lot of fun
i enjoy my coworkers the most
Laughing with coworkers while working.
What's going wrong and how can it be improved?
The lack of respect & communication
Evrything especially how they treat thier employees
The company needs to value the customers more.
Cultural decline. Written, verbal complaints of abuse are being ignored
Immediate change to store management and more consistent communication
Review from Sales Dept
What do you like best about your company?
My team and the product
Review from Sales Dept
What would you most like to see improved at your company?
Quality of store team leaders
Review from Sales Dept