American Eagle Outfitters Employee Reviews
Out of 492 American Eagle Outfitters employee reviews, 74% were positive. The remaining 26% were constructive reviews with the goal of helping American Eagle Outfitters improve their work culture. The Sales team, with 77% positive reviews, reports the best experience at American Eagle Outfitters compared to all other departments at the company.
What does the leadership team need to get better at?
Respecting time and not taking their breaks when the employee is at the final moments of their shift.
everything and especially their professionalism
Getting better at holding their managers accountable and teaching them more about inclusivity.
Everything. Communication is #1 took two mandated surveys in the past year. Number one issue was Communication. They send employees to other departments without notifying the department or send an employee to a departments with no training just to get sent back
Listening to their teams when they say they are burnt out. "taking your vacation" is not a response to a survey of burnout. Hiring more people and supporting your team and workload is.
Why do you feel undervalued and what would make you feel better about your compensation?
Yes, better management would help.
I just want a livable wage something where I can support me and my kids without having to get another job or kill myself on overtime if they are providing it which doesn't happen often enough.
Yes I felt extremely undervalued
I do much more than what my job originally required. I go out of my way to go above and beyond whenever i work and even when im not scheduled to work
Our insurance plan options get narrower and more expensive every year.
What do your coworkers need to improve and how could you work together better?
By following company policy and not talking about sensitive information on other employees over the radio. Better accountability too.
just to change their way of interacting with the rest of the team
they need to higher other people other than 16 year olds
Attitude. Communication. Less gossip. Professionalism.
Everyone is unhappy and anxious all the time. No one is ever happy. Everyone feels like they will never have the opportunity to grow or get promoted.
What needs to change to make the company culture better?
Everything the whole mindset of the company they have started to take all the perks. Everything is a write up or issue with management. They no longer care for there people. I was there when they did and was a wonderful place to work.
Genuine leadership. Leadership training that is effective and not robotic and reliant upon modules to do their work.
hiring experienced managers and taking the time to train them
Long hours but thankless leaders. Leaders not leading by example. Unrealistic expectations. Heavy workloads for a small number of employees to vomplete.
to actually care about the workers
What would you improve about your company's interview process?
Maybe don't hire group leads, supervisors and other management positions based on how much you like them or how much you hangout with them outside of work.
Actual guide for new leaders
Clear communication on job expectations. Not making a job appear to be one thing and then be completely different from that. Being honest about the lack of work life balance.
It is pretty standard. No major complaints with my new company.
Make the interview more personal and welcoming
Review from Sales Dept
What's going wrong and how can it be improved?
The lack of respect & communication
Evrything especially how they treat thier employees
The company needs to value the customers more.
Cultural decline. Written, verbal complaints of abuse are being ignored
Immediate change to store management and more consistent communication
Review from Sales Dept
What would you most like to see improved at your company?
Quality of store team leaders
Review from Sales Dept