APAC Customer Services, Inc., an EGS Company, is a leading provider of customer care services read more
APAC Customer Services Company Culture
APAC Customer Services Culture
This score is derived from employee ratings & reviews2.2/5
APAC Customer Services' Overall Culture is rated F
Top Rated Culture Dimensions
Executive Team
DTeam
DMeetings
D-Office Culture
D-CEO Rating
FAPAC Customer Services CEO
Bottom 5%Bottom 5% of Similar Size Companies on Comparably
Kevin Keleghan
45 /100
See More
Diversity at APAC Customer Services
Bottom 5%Bottom 5% of Similar Size Companies on Comparably
F
Diverse employees at APAC Customer Services have rated CEO Rating, Work Culture, and Environment as the highest categories they have scored
Women at APAC Customer Services
Bottom 5%Bottom 5% of Similar Size Companies on Comparably
F
Women at APAC Customer Services have rated Team, Environment, and Work Culture as the highest categories they have scored
APAC Customer Services eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 5%Bottom 5% of Similar Size Companies on Comparably
Recommend to a Friend?
-90
APAC Customer Services employees are -90% more likely to recommend APAC Customer Services as a great place to work
| 0% | Promoters |
|---|---|
| 10% | Passives |
| 90% | Detractors |
Working at APAC Customer Services
Working at APAC Customer Services is rated below average by 12 employees, across various culture dimensions. APAC Customer Services employees rate Executive Team highest among all categories, and think that Work Culture and Professional Development have the most room for improvement, putting APAC Customer Services’s culture in the Bottom 5% compared to similar sized companies on Comparably and in the Bottom 5% compared to other companies in Iowa City, IA. See below in detail how working at APAC Customer Services was rated by employees.
Overall Company Culture at APAC Customer Services
F
Overall Company Culture at APAC Customer Services is rated F
Last updated months ago
Bottom
5%
APAC Customer Services ranks in the Bottom 5% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score
APAC Customer Services Employee Reviews
Out of 14 APAC Customer Services employee reviews, 8% were positive. The remaining 92% were constructive reviews with the goal of helping APAC Customer Services improve their work culture.
| Positive Reviews | 8% |
|---|---|
| Constructive Feedback | 92% |
Positive Reviews From APAC Customer Services Employees
- What did you like most about the interview process?The person doing the interview was kind and treated you with respect.
Constructive Feedback From APAC Customer Services Employees
- What does the leadership team need to get better at?don't tell people they're being laid off a few days before
- What does the leadership team need to get better at?Treat the employees with respect and not like they are just a bunch of cattle
- Why do you feel undervalued and what would make you feel better about your compensation?If they paid better wages
APAC Customer Services Company Information
APAC Customer Services Company Overview
APAC Customer Services, Inc., an EGS Company, is a leading provider of customer care services
| Headquarter | Illinois City, IL United States of America |
|---|---|
| Website | www.protocolglobalsolutions.com |
| Founding Date | 1973 |
| Company Status | Private |
APAC Customer Services Competitors
APAC Customer Services competitors include Foundever, Convergys, and West. APAC Customer Services ranks 4th in Overall Culture Score on Comparably vs its competitors. See below how APAC Customer Services compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
APAC Customer Services Employees
12 employees at APAC Customer Services have reviewed APAC Customer Services across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 12 APAC Customer Services employees give their leadership a grade of F, or Bottom 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at APAC Customer Services are mostly dissatisfied with their total compensation at APAC Customer Services, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at APAC Customer Services are not very pleased with their team. 12 Participants grade the quality of their coworkers a D. Less than half believe the meetings at APAC Customer Services are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at APAC Customer Services believe the environment at APAC Customer Services is negative. Most Participants believe the pace of work at APAC Customer Services is moderate. About 62% of the employees at APAC Customer Services work 8 hours or less.
Overall, the employees at APAC Customer Services are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining APAC Customer Services - Employee Onboarding
The prevailing opinion from Comparably users in Iowa City, IA about their company is that it was very prepared on their first day. Iowa City, IA employees concluded that their overall onboarding experience was positive. 67% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
APAC Customer Services KPIs and OKRs
Employees’ understanding of APAC Customer Services' KPIs and OKRs is essential for its success. Out of 2 APAC Customer Services employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
APAC Customer Services Salaries
How much does APAC Customer Services pay?
How much do people at APAC Customer Services get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at APAC Customer Services is $128,772, or $61 per hour, while the estimated median salary is $131,617, or $63 per hour.
At APAC Customer Services, the highest paid job is a Group Product Manager at $226,632 annually and the lowest is a CS Rep at $46,566 annually. Average APAC Customer Services salaries by department include: IT at $112,733, Design at $123,476, Admin at $62,827, and Communications at $238,571. Half of APAC Customer Services salaries are above $131,617.
9 employees at APAC Customer Services rank their Compensation in the Bottom 5% of similar sized companies in the US (based on 29 ratings) while 8 employees at APAC Customer Services rank their Perks And Benefits in the Bottom 5% of similar sized companies in the US (based on 10 ratings).
Salaries contributed from APAC Customer Services employees include job titles like Director of IT. Comparably data has a total of 1 salary records from APAC Customer Services employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $73k | $73k | 1st Percentile |
17th Percentile $102k | $102k | 17th Percentile |
33rd Percentile $131k | $131k | 33rd Percentile |
50th Percentile $184k | $184k | 50th Percentile |
67th Percentile $239k | $239k | 67th Percentile |
83rd Percentile $267k | $267k | 83rd Percentile |
100th Percentile $298k | $298k | 100th Percentile |
$128,772*
Average Compensation
$131,617*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
APAC Customer Services Salaries by City
APAC Customer Services Salaries by Department
Diversity & Inclusion at APAC Customer Services
Diverse employees at APAC Customer Services score the company 35/100 across various culture categories, placing APAC Customer Services in the Bottom 5% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at APAC Customer Services across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
APAC Customer Services Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
Financial Benefits
- 401K / Retirement Plan
APAC Customer Services PTO
APAC Customer Services' PTO and Vacation policy typically gives 15-20 days off a year. Paid Time Off is APAC Customer Services' most important benefit besides Healthcare when ranked by employees, with 100% of employees saying it is the most important benefit. APAC Customer Services' benefits and PTO Package averages to represent a less than $500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
APAC Customer Services Careers
APAC Customer Services Jobs
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Frequently Asked Questions regarding APAC Customer Services
Who is the CEO of APAC Customer Services?
APAC Customer Services CEO is Kevin Keleghan, their score by employees is 45
What is APAC Customer Services eNPS?
The eNPS for APAC Customer Services is -90
What is the salary for Director of IT in APAC Customer Services?
Director of IT average salary in the US is 131k
What are the salaries in the HR in APAC Customer Services?
The average salaries for HR in APAC Customer Services is 126k
Who are APAC Customer Services competitors?
APAC Customer Services main competitors are Foundever, Convergys, West
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