What's the vibe like in the Customer Support dept at Apple? How many hours are you working?

It really depends on which department you're serving. You may be asked to work overtime in some situations (like product launches and after updates that break things), but it's purely optional. They used to use the phrase "mandatory overtime" but apparently they got in trouble for that. Any time beyond 8 hours a day is optional.

It’s pretty cool. Most people are truly concerned with getting a good resolution for the customers, and there’s a lot of discussion of the more challenging issues we face. I work a 40 hour week, although I’ll be working 60 hour weeks from Christmas through mid-January.

The vibe varies honestly. Part time hours vary but full time is 8 or 10 hours. Some people work an 8 hour split

Fast paced almost to a rushed mentality. Management more concerned about how many customers seen instead of quality of support offered.

It’s busy and stressful now due to launch of iOS 12 and new iPhones. I work 40

Very strict and all about metric numbers. Constant coaching and training. Non-stop calls. Customers are usually really nice.

the people we work with are awesome! Most of the managers are also. I work 40 hours

Too focused in on time percentages without due consideration for employee workflow

Part time, 28-32