How's the leadership on the Customer Support team at Apple?

It is entrenched, political, and somewhat corrupt. They have been there forever. They hold these things called Rotations or Career Experiences that are nice in concept, but they didn't seem to lead to an actual position. I saw them as a cost-saving measure. There were some roles purely done by a rotation rather than an actual position. There is no pay increase with a rotation even when it's a more challenging role than your primary, hired role. I felt it was unethical.

Very focused on maintaining on time percentage even though the technicians are overworked and underpaid

On top of the game. Most that I’ve worked with were very helpful.

Leadership is good for a home based job

Varies with the manager. Some micromanage, most aren’t