What's the Customer Support team like at Apple? - Apple Questions | Comparably
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What's the Customer Support team like at Apple?

Asked 9 years ago to the Customer Support Department at Apple

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5 Answers from Employees at Apple

  • 0
    Helpful

    Happy, but everyone is secretly desperate to get off the phones and into a non-AppleCare group. It's very difficult to get out. Remember, AppleCare is not Apple.

  • 0
    Helpful

    To focused in on time percentage. Not every issue is able to be solved in 10 or 15minutes

  • 0
    Helpful

    Too much emphasis on certain meaningless metrics

  • 0
    Helpful

    Great team members and support

  • 0
    Helpful

    Awesome team members!

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