Asurion Field Expert Department Employee Reviews

Extremely positive. I love my peers, Asurion and my career path.

Just incredibly appreciative to work in an environment where culture is key, where people make a visible difference and where treating people with respect is alive and well.

Over all this company patterns itself after other companies to act more competitive. However, those other companies are not doing well and I am afraid that if they keep copying the standards of other companies they will end with the same result. Loss of customers and good employees.

Good. Family corp culture is odd. Im from a broken family. I dont want another. Thanks

I have enjoyed working here, they took care of me during covid when everyone I knew was getting dumped by their workplaces, however I see layoffs happen and it makes me question the safety of my position, which leads me to shopping around for other employment at times even though I want to stay.

They genuinely care about their team members as individuals and invest time into getting to know us. They recognize and encourage our successes and share their appreciation publicly.

My immediate supervisors show they care about us consistently, and even when the support they want to provide to us may not be available due to unnecessary hurdles above them I still believe they try their best for me

autonomy, transparency, clear expectations and support.

They do care about attaining a balance of caring for their employees and for the customers.

They are nice to me

Well specifically Tiffany Robinson needs to cool down on trying to get employees fired! She brags about being called 'The Terminator' and says all the time that she will 'promote' us to customer , she never has anything encouraging to say ever & she makes work miserable even for people on other team

They need to see things from a ground level perspective. Many asks are not possible, the work is overwhelming, and every one is stressed from the tech level up. Too many "important focuses" mean nothing is a focus. No to little training at all makes it worse. Lots of cheerleading, not enough help.

Stop forcing repair techs to become insurance salesmen.

Communication, following through to have some kind of resolution, and point of contact

I feel the leadership team needs to get better at hiring people that want to work as a team player with other minorities, that includes having the interpersonal skills, too, and more marketing to our fellow Asian Americans and Latin X communities for stronger and better growth development.

Yearly bonus is pretty nice, I believe my team is supposed to also be on a monthly bonus as well but from what I can tell we were either forgotten about or we were never made aware if it was decided we should not have one

medical benefits and mental health options for folks that may need it.

I would rate the over all compensation package a 7 out of 10. This package is competitive with other service organizations.

Money and no silly questions

plans are very easy to customize

I am unable to live in the area I cover because I don't make enough. I am 1-3 hours from all of my locations, due to where I can afford to live. Bonus KPIs (ICP) are unclear and often not attainable.

pay has not improved in line with inflation/costs of rent and groceries

Under compensated do to Fuel cost

I feel undervalued because how I've been treated through a transition process happening. I would feel better if I was given a promotion, or at least a lateral move. Because as it stands right now, I am being placed in a new role starting at the lowest position with the same starting pay as anyone

Although the culture is keep work life balance there really isn't any unless you make it a priority

We are like a family; we share best practices for success, cheer each other on and help each other out when needed.

My team is reliable and consistent

Each person leverages his/her own unique strengths and talents for the greater good of the team.

Their overall input contribution is good and their eagerness to assist is good.

Happy people fun to be around.

There's really no reason to work ' together' unless training

They all need field sales training

I would love in my coworkers were more engaging and more positive in the work environment.

Let's be one team and not a a group of teams

Learn how to greet a minority and take interest in not making them feel uncomfortable, learn how to speak to other minorities, learn and understand that the way they model themselves to others is impactful and if they dont take kindly to it happening to them, then they shouldnt do it themselves.

Opportunity and encouragement to be part of those opportunities!

The fact that our organization models the behaviors that contribute to the culture we aspire to achieve. We are cognizant of the behaviors that drive low morale and we take them head on...diversity, political climate, etc. through town halls and training made available.

Their eagerness to do the job and coordinate the work.

Good support and expertise. direct.

We receive interaction from our leaders. Our team culture allows us to be open minded and constructive assistance abounds.

The culture is fine. No need to change it.

Stop forcing repair techs to be insurance salesmen.

I feel the thing that needs to change to make this company culture better is helping everyone under Asurion's roof recognize that we are still a global company and the way you speak to someone and treat someone is important. And anyone who wants to move into a leadership role needs to be capable.

The people I work with and the feeling of satisfaction and accomplishment.

The confidence and trust that my leader places in me to build and strengthen partner relations. My leader promotes our teams individual strengths and looks for ways to integrate added value.

Assisting Techs to actually repair the appliances instead of trying to fit the matrix indicator goals. I found that you have to spend the time to get it done. If you short the time the unit is more likely not going to get repaired right.

Helping prople.making good money. Freedom

Being able to help customers and quickly resolve their issues.

It's not that anything is wrong, it's just a bit mundane is all. The job is fine and not exciting which in some ways you could view as a good thing. Not stressful really.

Too many hours, too many fires, too much stress. Too much to do, too much expected of us, and way too many conference calls that means we are unable to complete the actual work.

It's been made pretty clear nothing is going to change

It's the people that are being hired that lack the interpersonal skills and team oriented skills. At times when I would come into the FSL in the evening times and feel dismissed, disrespected, and spoken illy of by individuals who never even met me, and then I am expected to go on and be resilient.

Pay and having to deal with irate customers