Atento is the leading company in Business Process Outsourcing and Customer Experience Management services. read more
Atento Company Culture
Atento Culture
This score is derived from employee ratings & reviews2.5/5
Atento's Overall Culture is rated D
Top Rated Culture Dimensions
Office Culture
A+Professional Development
A-Environment
C-Perks & Benefits
C-Compensation
D+Atento CEO
Bottom 10%Bottom 10% of Similar Size Companies on Comparably
Alejandro Reynal Ample
55 /100
See More
Diversity at Atento
Bottom 10%Bottom 10% of Similar Size Companies on Comparably
D-
Diverse employees at Atento have rated Office Culture, Professional Development, and Environment as the highest categories they have scored
Women at Atento
Bottom 5%Bottom 5% of Similar Size Companies on Comparably
F
Women at Atento have rated Environment, Retention, and Work Culture as the highest categories they have scored
Atento eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 25%Bottom 25% of Similar Size Companies on Comparably
Recommend to a Friend?
-26
Atento employees are -26% more likely to recommend Atento as a great place to work
| 29% | Promoters |
|---|---|
| 16% | Passives |
| 55% | Detractors |
Working at Atento
Working at Atento is rated below average by 66 employees, across various culture dimensions. Atento employees rate Office Culture highest among all categories, and think that Team and Work Culture have the most room for improvement, putting Atento’s culture in the Bottom 15% compared to similar sized companies on Comparably and in the Bottom 10% compared to other companies in San Antonio, TX. See below in detail how working at Atento was rated by employees.
Overall Company Culture at Atento
D
Overall Company Culture at Atento is rated D
Last updated months ago
Bottom
15%
Atento ranks in the Bottom 15% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score
Atento Employee Reviews
Out of 60 Atento employee reviews, 67% were positive. The remaining 33% were constructive reviews with the goal of helping Atento improve their work culture.
| Positive Reviews | 67% |
|---|---|
| Constructive Feedback | 33% |
Positive Reviews From Atento Employees
- What do you like best about the leadership team?Very patient and understanding and caring
- What makes you most happy at work?The work environment is always welcoming and the objectives are clear.
- What did you like most about the interview process?Everything was clear and neat.
Constructive Feedback From Atento Employees
- What's going wrong and how can it be improved?management could be 100% more better
- What needs to change to make the company culture better?better management needed in this company
- Why do you feel undervalued and what would make you feel better about your compensation?I feel undervalued and never get paid properly to how much I have worked
Atento Company Information
Atento Company Overview
Atento is the leading company in Business Process Outsourcing and Customer Experience Management services.
Atento Mission, Vision & Values
Atento Mission Statement
We make companies successful by guaranteeing the best customer experience for their clients
Atento Values
- Commitment
- Passion
- Integrity
- Trust
| Headquarter | 5959 Northwest Parkway San Antonio, TX United States of America |
|---|---|
| Website | atento.com/ |
| Founding Date | 1999 |
| Tel | (787)653-2000 |
| Company Status | Public |
| Stock | ATTO |
Atento Competitors
Atento competitors include VALSATECH, TP, Ubiquity, and Telefonica. Atento ranks 5th in Overall Culture Score on Comparably vs its competitors. See below how Atento compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Atento Employees
66 employees at Atento have reviewed Atento across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 66 Atento employees give their leadership a grade of D, or Bottom 20% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Atento are mostly dissatisfied with their total compensation at Atento, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Atento are mostly dissatisfied with their team. 66 Participants grade the quality of their coworkers an F. Less than half believe the meetings at Atento are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Atento believe the environment at Atento is positive. Most Participants believe the pace of work at Atento is extremely fast. About 77% of the employees at Atento work 8 hours or less, while 14% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Atento are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Atento - Employee Onboarding
The prevailing opinion from employees about joining Atento is that the company was somewhat prepared on their first day. Atento employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Atento KPIs and OKRs
At Atento 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Atento's KPIs and OKRs is essential for its success. Out of 2 Atento employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Atento CEO & Leadership
Atento CEO - Alejandro Reynal Ample
55 /100
Alejandro Reynal’s approval rate is lower compared to CEOs at similar sized companies, putting Alejandro Reynal in the Bottom 10% of all CEOs of similar-sized companies on Comparably, and in the Bottom 5% compared to CEOs of all other companies in San Antonio, TX. Alejandro Reynal Ample’s employees rank Atento in the Top 5% for Office Culture, in the Top 15% for Professional Development, and in the Bottom 30% for Environment. Ample is generally unpopular with Atento employees, but ranks especially low with employees identified with Other ethnicities, and by employees with Entry Level experience and Female employees. However, employees with Over 10 Years experience have a slightly more favorable view of the CEO.
Atento Leadership
The Atento Executive Team is rated a “D” and led by CEO Alejandro Reynal Ample, - Bruce Dawson, and Managing Director of Atento Brazil Mario Mota Camara
Alejandro Reynal Ample CEO / President
Alejandro Reynal Ample serves as the CEO / President of Atento.
Mr. Bruce Dawson was a US & Near-Shore Director of Atento S.A. since April 2014 until October 26, 2015. Mr. Dawson... read more
Mario Mota Camara Managing Director of Atento Brazil
Mr. Mario Mota Camara serves as Managing Director of Atento Brazil at Atento S.A. Mr. Camara served as Brazil Regional... read more
Normand Barahona Managing Director - Peru
Mr. Normand Barahona has been Managing Director - Peru of Atento S.A. since April 2017. With more than 16 years of... read more
Carlos Zapatero Senior Vice President
Carlos Zapatero serves as the Senior Vice President of Atento. Carlos started at Atento in August of 2016. Carlos... read more
Henry Danser Vice President of Sales
Henry Danser serves as the Vice President of Sales of Atento. Henry started at Atento in August of 2018. Henry currently... read more
Raul Navarro EVP
Raul Navarro serves as the EVP of Atento.
Michael Flodin Chief Operating Officer
Michael Flodin serves as the Chief Operating Officer of Atento. Michael started at Atento in April of 2014. Michael... read more
Iñaki Cebollero Chief People Officer
Iñaki Cebollero serves as the Chief People Officer of Atento. Iñaki started at Atento in November of 2011. Iñaki... read more
Atento Salaries
How much does Atento pay?
How much do people at Atento get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Atento is $132,477, or $63 per hour, while the estimated median salary is $129,338, or $62 per hour.
At Atento, the highest paid job is a Director of Sales at $230,502 annually and the lowest is a CS Rep at $41,242 annually. Average Atento salaries by department include: Marketing at $133,337, Design at $120,229, IT at $104,880, and Business Development at $161,282. Half of Atento salaries are above $129,338.
26 employees at Atento rank their Compensation in the Bottom 25% of similar sized companies in the US (based on 78 ratings) while 25 employees at Atento rank their Perks And Benefits in the Bottom 30% of similar sized companies in the US (based on 26 ratings).
Salaries contributed from Atento employees include job titles like HR Specialist. Comparably data has a total of 0 salary records from Atento employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $71k | $71k | 1st Percentile |
17th Percentile $99k | $99k | 17th Percentile |
33rd Percentile $127k | $127k | 33rd Percentile |
50th Percentile $187k | $187k | 50th Percentile |
67th Percentile $241k | $241k | 67th Percentile |
83rd Percentile $273k | $273k | 83rd Percentile |
100th Percentile $306k | $306k | 100th Percentile |
$132,477*
Average Compensation
$129,338*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Atento Salaries by Department
Diversity & Inclusion at Atento
Diverse employees at Atento score the company 51/100 across various culture categories, placing Atento in the Bottom 10% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Atento across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Atento Perks & Benefits
Health & Wellness
- Health Insurance
Paid Time Off
- PTO / Vacation Policy
Atento PTO
Atento's PTO and Vacation policy typically gives unlimited days off a year. Atento's benefits and PTO Package averages to represent a $500 -$1000 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Atento Careers
Atento Jobs
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Frequently Asked Questions regarding Atento
What is Atento address?
Atento location is at 5959 Northwest Parkway
Who is the CEO of Atento?
Atento CEO is Alejandro Reynal Ample, their score by employees is 55
What is Atento eNPS?
The eNPS for Atento is -26
What is Atento revenue?
Atento revenue is $2B
What is the salary for Principal Designer in Atento?
Principal Designer average salary in the US is 160k
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