Barnes & Noble Employee Reviews
Out of 390 Barnes & Noble employee reviews, 73% were positive. The remaining 27% were constructive reviews with the goal of helping Barnes & Noble improve their work culture. The Sales team, with 72% positive reviews, reports the best experience at Barnes & Noble compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 31% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
I am part of the leadership team and i cannot give clear direction or support to my team because priorities are always shifting or corporate lists everything as the top priority. So disorganized.
truly understanding the employees and working around their life outside of work
The Lgbtq+ tolerance and behavior
Being more nice and responsive
Review from Marketing Dept
The store manager is an incompetent child that wouldn’t know how to merchandise if his life depended on it. They fired anyone with any sort of experience and have never been able to bounce back from
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
the manager never listens to our requests no matter how simple.
I do the job of a senior bookseller but have been skipped over multiple times. Being promoted and the raise that come with it.
Unwillingness to listen to employees actually on the sales floor
I feel under paid and I see no moving up in the company
The workers and I are expected to do a lot more than what we are paid for. I always leave work worn out and exhausted because of the tasks we complete that are not listed in our job descriptions for what we do in a day
What do your coworkers need to improve and how could you work together better?
The managers need to communicate and share information. They do not communicate and employees are set up to fail.
Review from Marketing Dept
Because no one is really held accountable because everyone is--in itself a horribly ineffective and embittering tactic-- there is no real move towards significant improvements. This uncertainty often leads to an unnecessarily stressful environment
Review from Sales Dept
Be less worried about offending and be more comfortable
They also feel unappreciated and underpaid so it really comes down to management and the overall planning of the company. Upper management not taking the work of lower level employees seriously.
Review from Sales Dept
They are wonderful, maybe less sarcasm
Review from Customer Support Dept
What needs to change to make the company culture better?
Better lgtbq+ behavior and acceptance
Leaders need to keep business lives and personal lives separate.
Review from Customer Support Dept
Take better care of employees. Regular and legitimate raises, options for healthcare after long term employment.
Review from Sales Dept
nice culture, peaceful and positive
Our home office's timing of ruling out new programs,new systems,and upgrades...etc...isn't always thoughtfully planned out. Have assentives /bonuses for the whole management team not just Store Managers
What would you improve about your company's interview process?
Managers to pay attention and not group 15 candidates into a single hiring interview.
Review from Marketing Dept
What's going wrong and how can it be improved?
The store managers are in charge of setting up the store, but it should be left to the merchandising managers that actually know the product and what customers want.
Review from Sales Dept
The managers at Barnes & Noble lie and steal from the store. No-one calls them on this.
Review from Marketing Dept
The company needs to focus less on random knick knacks and coffee and technology, and more on BOOKS.
Review from Customer Support Dept
The disproportionate stress level the managers and company have indoctrinated in the employees in toxic and unproductive, often leads to hostility, bitterness, and frustration.
Review from Sales Dept
The management needs to be more compassionate and considerate
Review from Sales Dept
What would you most like to see improved at your company?
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