Best Buy Employee Reviews
Out of 1386 Best Buy employee reviews, 71% were positive. The remaining 29% were constructive reviews with the goal of helping Best Buy improve their work culture. The Product team, with 100% positive reviews, reports the best experience at Best Buy compared to all other departments at the company. The Marketing team offered the most constructive feedback, with 52% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
The leader I have currently is one of the best leaders I've had in my entire retail career. He is the type of leader that will build his team up instead of bark orders. I have seen him rebuild broken employees myself included into something great. I will never again in my lifetime witness such amazi
Posted a month ago
Clear enterprise and team objectives. Communication of organizational changes has improved. More defined processes for collaboration across verticals would go a long way to unlocking more creativity.
At the lowest levels, leadership cares and tries to make your job easier. At the highest level, leadership is rather detached from their hourly employees and effectuate few positive things at the store level.
The help and appreciation they give.
they are very good at constructing ideas.
What does the leadership team need to get better at?
communication. training. staffing. organization. leadership skills
Accountability, Understanding, Constructive feedback, rewarding employees
Learning customer service skills, people skills, morality, just basic things that make you a decent human.
Recognizing individual difference and different methods of selling
Review from Sales Dept
No stop work of work end don't west time
What is the best part about your compensation package?
The Long term incentive program
Bonus (STI) pay is substantial even for entry level.
PTO hours are generous even after only being employed for a short few years. They however do expire and it is use it or lose it.
The Inssurance Best buy gives us and skills se learn
Review from Sales Dept
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Why do you feel undervalued and what would make you feel better about your compensation?
Overall my expenses exceed my income.
Getting paid for my level of experience and my results. Having insurance plans that arent insanely expensive per paycheck with premiums too expensive to use. Not being hired for my technical knowledge and then forcing me to sell while im in someones home to setup things theyve already purchased.
Took away commissions now just base salary
Review from Sales Dept
Im part time so i dont really rhink i get many beneifrs yet
Sometimes, it would be nice if there was a bonus based on performance or maybe some commission
What are some of the best things about your team?
Good work on improving diversity of backgrounds for hiring to generate diversity of thought. This has not been well supported with improved training and onboarding so it can be hard for new employees to find their footing if they do not have a basis in retail or ecommerce.
My coworkers are extremely friendly and intelligent.
In not a company corperate cult kind of way we are truly a family and all are mostly close friends
The dynamic, the knowledge and the fun
Review from Sales Dept
Highly intelligent, supportive and engaged team.
What do your coworkers need to improve and how could you work together better?
Having a leader with good structure and establishes effective communication.
Communication between departments and overall morale
Very few co workers in the store to interact with
We all work as a pretty fluid team and help each other out when needed. No complaints about coworkers.
Everything needs to be improved on
What is most positive about the culture and environment at your company?
Leaders are willing to help you craft your goals for growth and no one will turn down a conversation to help you work towards that.
The culture is great. Everyone is very positive and friendly to each other.
Alot of the employees focus on whats going on in other co-workers personal lives instead of THEIR job.
Review from Customer Support Dept
i like learning the technology
Good store leadership and good co-workers.
What needs to change to make the company culture better?
Different agendas. Being an actual service to customers instead of focusing on what can be taken from them or how they can be manipulated.
Stop focusing on being like amazon and focus on the edge of customer service and expertise
The leaders and managing time better.
The leadership needs to think about more then just the bottom line.
Distinct difference in uniform shirt color and style between highly capable Designers and Consultants as opposed to clerk level advisors.
Review from Design Dept
What did you like most about the interview process?
Not the same now, but years ago it was good
Review from Sales Dept
Clear and open communication about when/if you will get the job and post interview clear and open guidence on start dates/expectations
The manager was challenging enough
Review from Sales Dept
Fast easy process from start
Review from Product Dept
Applied on line and went in and had a person interview
Review from Sales Dept
What would you improve about your company's interview process?
Include case studies, AI prototypes, etc.
Get rid of the nepotism and favoritism.
Review from Operations Dept
ask actual questions to determine if someone is worthy of a position
Review from HR Dept
better background checks with job history
Review from Sales Dept
Be more personal and not so im the manaager2 and im the boss and im da .. Who cares
Review from Operations Dept
What makes you most happy at work?
Not speaking to my manager. He makes everything ALOT more intense and Uncomfortable. I am not happy at work i am happy dealing with customers and hearing what they have to say.
Review from Customer Support Dept
Interacting with different customers and processing payment.
Its all about the skills i learn
Review from Sales Dept
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Satisfaction of customers, if there's a meaningful raise, discounts
What's going wrong and how can it be improved?
I hope we have consistency in driving the right growth initiatives for long enough to see them generate value. Short term wins cannot come at the expense of long term sustainability of the business.
Workers don’t have the knowledge or priority to help customers. The agenda is to meet quotas by any means and customers recognize tha
There isn’t a lot of products available, the workers are not polyvalent, meaning that besides the part of the store they specialize in, they can’t help costumers in other things so costumers are left waiting for a while until a specialist is ready to help them while other employees do nothi
Review from Sales Dept
There's no staff.. We're working bare-bones & customers hate waiting
Best Buy is having a hard time to attract and retain talent. Does not seem to be keeping up with the pay either.
Review from Marketing Dept
What do you like best about your company?
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peers at work are nice and fun to work with
Review from IT Dept
Sharing knowledge of products
Review from Sales Dept
Flexible hours and kind staff
Review from Customer Support Dept
What would you most like to see improved at your company?
Less micromanaging and listening to the real issues.
Pay structure across the board needs adjusted.
Review from IT Dept
Organization and better coworkers/managers
Review from Sales Dept
People's seriousness about the work
Review from Customer Support Dept
More mature employees.
Review from IT Dept