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eNPS Score
Q&A With Best Buy Employees
You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people. Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.
How employees describe working at Best Buy
Less micromanaging and listening to the real issues.
quality, innovative, and they care about customers
Much improvement is needed for Customer Care and deep training for customer service representatives in understanding their service products.
Plenty of opportunity to learn new departments.
Awesome place to work, especially the Geek Squad
What it's like to work at Best Buy
- Best Buy employees generally work 8.5 hrs a day
- Employees at Best Buy report the work pace is comfortably fast
- On a typical day, employees at Best Buy have 0 meetings
- 86% of Best Buy employees look forward to interacting with their team every day
- Best Buy employees most often take 20-30 paid vacation and sick days each year
- 53% of Best Buy employees report they are happy with their work life balance
- Best Buy employees typically get valuable feedback on how to improve at work Every Week
- 72% of Best Buy employees call their work environment positive
Q&A With Best Buy Employees
IDX: 0 TOT: 88
What should I wear for an interview at Best Buy?
Dress pants and a nice button up shirt with nice close toe shoes.
Business Casual!
Formal always formal
What part of Best Buy's business is growing fastest? What part is having difficulties?
Mobile and connected home.. difficulty not sure
I think the connected home department is really going to take off soon. Not really sure what is having difficulties
The online orders are a very fast, growing business. Difficulties, Amazon
How hard is it to get promoted at Best Buy?
Top Employee Response
From recent experience, it’s hit or miss. Really depends on your project. More importantly, your leader/ boss plays a large role in advocating for you. If you don’t have that, you’re screwed. Leaders go into meetings and discuss potential promotions...if you don’t have the advocacy of your boss, you have little chance. You’ll also need to self advocate and be willing to develop an internal brand, schmooze the cliques, and be very recognizable. Your work may be run of the mill, but extra effort spent selling others on how great you are seems to pay off.
Best Buy is about who you know.
easy as long as you're good friends with the managers, otherwise good luck
How long do the interviews usually take at Best Buy?
Mine took 5 minutes.
20-45 mins
You will have three interviews. The first is a phone interview with the front office manager, one with the manager of the department you apply for, and one with the store manager. None of them take very long and mine were very relaxed.
What's the Sales team like at Best Buy?
Most of the sales team are great to work with. I stay out of petty problems some of the staff get involved with.
Great attitude, hard working, looks out for each other, fun to be around
Amazing
How's the leadership on the Sales team at Best Buy?
The leadership are awesome. I am comfortable with them all and feel my thoughts and opinions are safe and appreciated
Strong, confident, willing to work with customers, looks out for employees, friendly
Depends on the store
What is the best advice you could give someone during their first month at Best Buy?
Best advice i can give is you wont know everything right off the bat. It is ok to not know everything and know how to respond to every situation. Don't be afraid to ask questions to your peers or leaders, as they are more than willing to answer and assist. That of course being said, attempt to learn as much as you can, because if you don't there will come a time where you must do your job alone, and if you cannot do it correctly, they will find someone that can.
It may seem rough, some manages love the fact that there in charge so they will let you know, but just keep your head and do your best it will get better
What does the ideal candidate in the Sales department look like at Best Buy?
The ideal candidate knows how to sell or understand a customers' needs, and able to effectively find a product that will satisfy that need, keep the customer happy, and bring the customer back for more products from them.
Open availability and desire to be the best
What Sales department questions did Best Buy ask during your job interview?
They asked if I knew anything about computers, and if I had any experience in repairing computers. I did the interview for Geek Squad and got the position right away after mentioning that I learn on my own and can learn fast.
Was I comfortable talking and starting conversations.
Does Best Buy drug test or do a background check?
yes
Depends on the position
How innovative is Best Buy?
Best Buy I would say is pretty innovative, but is limited by the pricing and size of the stores. Most stores cannot store all of the tech that people want, and usually leads to telling customers to order online or go to another location.
They use to be the leader, but the internet has forever changed that.
How does Best Buy measure success and growth in the Sales department?
They measure it with your sales numbers, and NPS or customer reviews of your department. If you consistently reach the top 5% of your district you make it into whats called "Achievers" and get a special event that you are invited to by the District Manager.
Numbers, numbers, accessories and service or replacement agreements.
Why work for Best Buy?
Discount, technology, and a paycheck
It's honest, hard work, yes the managers and even supervisors can be demanding, but it gives you money, a small discount. Since it is retail you will be needed mainly on a Friday-Sunday Shift
What questions do they ask during the interview process at Best Buy?
Depends on what role you apply for. Most of the time they are going to ask describe a time you went above and beyond a client. Or how do you keep up with the latest tech, how do you deal with a client who is upset, how do you get the trust of your peers
This is very dependent on the role you are applying for. Line level will be based on your ability to preform the role. Higher levels, senior analyst and manager roles, will be about strategic thinking. One question asked of a senior manager was, "how many pizza huts are there in America?" This is about strategic thinking, not just kicking out an answer. Remember it's also about your audience, who is interviewing you. Keep that in mind.
How would you compare interviewing at Best Buy to other places you've interviewed?
Is pretty straight forward
Same if not easier. Can be less processes than other places.
What was the most difficult question that was asked during your interview at Best Buy?
It's situational describe a time where you had to deal with an angry client or situation
Describe a situation when you handled a difficult customer and what was the outcome.
How do I do well in an interview at Best Buy?
Answer questions honestly
Show your work experience, ethics, professionalism and be personable. Show you are good for the company!
How would you describe your overall experience interviewing at Best Buy?
Pretty good been here for more than 5 years
Super simple! Like any other interview. Just remember stealing is never tolerated!
What's the pay like for Operations roles at Best Buy?
I make $17 an hour for Loss prevention
It all depends on experience and drive. I received a pay increase just for being so dedicated to the work.
What's the vibe like in the Operations dept at Best Buy? How many hours are you working?
36-40
Personally depending on what is going on I get 25-35 hours a week. More if there is finer detail work needing done. The vibe can be exhausting. We get there way before the store opens and are constantly on the move. But its good busy work.
What's the Operations team like at Best Buy?
We are a good bunch of people. We can joke with each other as long as we are getting the job done. It is an easy job that can be tedious (read detailed) at times, but good because of the people.
It depends. Some people are cut out for it and some are not. It is a high turn over if you can't do the work and won't work hard. I have had a few bad eggs but a lot of my team is like a family.
How's the leadership on the Operations team at Best Buy?
They are fair and will treat you that way as long as you are doing your work.
Depends from location to location. Overall I've had a great relationship with my operations manager. Fun but professional. Experienced and always driving everyone to do better
What's the office vibe like at Best Buy?
Awesome
Very relaxed and positive from what i see
What's the interview process like at Best Buy?
Pretty straight forward
I found it to be simple and professional
What's the vibe like in the Sales dept at Best Buy? How many hours are you working?
I work between 20 and 30 hours per week. I love the vibe in my department but am glad i don't work in some of the others. Very little drama to deal with in computers, and that makes me enjoy coming to work each day.
Upbeat and fun, working 20 hours a week.
Curious about what work's like at Best Buy?
Anonymously Ask Best Buy Employees Any Question
Should I work at Best Buy?
38% of Best Buy employees would encourage their friends to become coworkers, whereas 26% are neutral and 36% would not recommend working at Best Buy to their friends.
| 38% | Promoters |
|---|---|
| 26% | Passive |
| 36% | Detractors |
