Q&A With Best Buy Employees
You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people. Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.
How employees describe working at Best Buy
Less micromanaging and listening to the real issues.
quality, innovative, and they care about customers
Much improvement is needed for Customer Care and deep training for customer service representatives in understanding their service products.
Plenty of opportunity to learn new departments.
Awesome place to work, especially the Geek Squad
What it's like to work at Best Buy
- Best Buy employees generally work 8.5 hrs a day
- Employees at Best Buy report the work pace is comfortably fast
- On a typical day, employees at Best Buy have 0 meetings
- 86% of Best Buy employees look forward to interacting with their team every day
- Best Buy employees most often take 20-30 paid vacation and sick days each year
- 53% of Best Buy employees report they are happy with their work life balance
- Best Buy employees typically get valuable feedback on how to improve at work Every Week
- 72% of Best Buy employees call their work environment positive
Q&A With Best Buy Employees
IDX: 25 TOT: 88
What's the pay like for Sales roles at Best Buy?
For my responsibility I feel I'm paid accordingly.
11 to 13 dollars a hour
What are you most excited about working at Best Buy?
The commission free work environment means i can truthfully work with customers to get them what they need
Fixing client devices
How can I get hired at Best Buy as a recent grad?
I had one simple interview for 20 minutes and got an offer the next day. Campus recruiting
What kind of people does Best Buy like to hire?
Open and honest
How are the career growth opportunities on the Marketing team at Best Buy?
Within the Category Management team, there is not of career growth opportunities. Leaders tend to keep you in a specific analyst role for as long as they can and will not let you explore elsewhere to explore other skills.
How common is it to switch departments or teams at Best Buy?
Honestly it depends on management. If the spot is open you have to apply to get a different position in the store. If they think they will have a hard time filling your spot, it’s not happening.
How helpful was your Sales team when you were first hired at Best Buy?
Geek Squad and Best Buy employees work on a different playing field. Most GS agents tend to help each other over "Blue Shirts" and vise versa. Once you break the barrier and attempt to become friends or share sales with the floor, they will open up to you and show you tips and tricks to sell or pitch products.
What unique perks and benefits does Best Buy provide?
You receive discounts on most of the products that Best Buy sells, and can be ordered and picked up anywhere. You also get to see the newest tech and gadgets coming out without having to spend money on them.
What is the PTO policy at Best Buy?
PTO is now available for both part-time and full-time employees. FT employees of course receive the PTO faster.
What is the hardest interview question Best Buy asks?
The hardest question they asked me was "Why should we hire you?" or "Where do you see yourself in 10 years?" Because the managers that do the hiring want a specific answer or piece of information as a response.
What is the onboarding process like at Best Buy and how long does it last?
First you must pass a questionnaire online and submit some kind of resume or work history. 1-2 weeks later you will get a call for your first in-person interview with your direct supervisor/manager. If all is good, you will receive a call 1-2 weeks later for a second interview will be held with either the Assistant Manager or General Manager of the store. After being accepted, you will then be given a start date, and start your first week doing online training. Once you complete the training, you will shadow a experienced employee and eventually attempt yourself with supervision.
How are layoffs handled in the Business Development department at Best Buy?
Havnt seen one layoff, other than seasonals not being hired back on
How often do promotions happen at Best Buy?
Every once in a while
What are the most important soft skills I need to be successful at Best Buy?
Patience, understanding
What perk or benefit should Best Buy have?
Paid time off for all employees
What's the work from home policy like at Best Buy?
You cannot do it.
How are layoffs handled in the Operations department at Best Buy?
Typically you are given an verbal reprimand and then 2 written reprimand, then the firing. If you are seasonal (Christmas time) you are told when you are hired that it is a high probability that you will not be kept on staff.
How are the career growth opportunities on the Operations team at Best Buy?
Only if you do not care about time with family and friends.
How does Best Buy handle HR issues?
Slowly, but they do handle issues. There is the usual political nonsense of preferential treatment, but that humanity in general.
What skills do you need to be successful in the Sales department at Best Buy?
You first have to be comfortable with making conversation. Second, people like to buy, not be sold. Third, be honest. To be successful from the managers and the company view? Numbers, it's all about the numbers. Mainly accessories and service, which is where the company makes a profit. Is it hard? Yes, because you can buy the product at BB and the accessories somewhere else, generally for less so this will be a challenge. Now as far as service goes, it depends on how you present the service agreement. A 5 year plan for $29 on a $129 tv sounds better if you state for the next 5 years your tv will be repaired or replaced for 50 cents a month. Of course be honest with what the BB service agreement offers, don't exaggerate, know what you are talking about. Don't judge a sale by what people look like either.
Who did you meet with during your interview? And how long did it take to hear back from Best Buy?
First is phone, then department manager last is with the general manager at of the store. Depends how soon they need you can take from 1 to 3 weeks
How's the work life balance at Best Buy?
Very accommodating as i am in school and sometimes need certain days off for classes
What's the company culture like at Best Buy?
Best buy has a great culture overall and i am glad to be a part of it
What interview questions does Best Buy ask?
It's been a while but i remember them being pretty standard for retail
How much and how often do raises happen at Best Buy?
Once a year, I think






