Best Western Culture | Comparably
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EMPLOYEE
PARTICIPANTS
308
TOTAL
RATINGS
3231

Best Western Company Culture

Best Western Culture

This score is derived from employee ratings & reviews
2.5/5
Best Western's Overall Culture is rated D

Top Rated Culture Dimensions

Best Western CEO

Bottom 20%Bottom 20% of Similar Size Companies on Comparably
David Kong Best Western's CEO
David Kong
58 /100

Diversity at Best Western

Bottom 15%Bottom 15% of Similar Size Companies on Comparably
D

Diverse employees at Best Western have rated Environment, Outlook, and Office Culture as the highest categories they have scored

Women at Best Western

Bottom 15%Bottom 15% of Similar Size Companies on Comparably
D

Women at Best Western have rated Environment, Office Culture, and Team as the highest categories they have scored

Best Western eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Bottom 25%Bottom 25% of Similar Size Companies on Comparably

Recommend to a Friend?

-31

Best Western employees are -31% more likely to recommend Best Western as a great place to work

26%Promoters
17%Passives
57%Detractors

Working at Best Western

Working at Best Western is rated below average by 308 employees, across various culture dimensions. Best Western employees rate Office Culture highest among all categories, and think that Perks And Benefits and Professional Development have the most room for improvement, putting Best Western’s culture in the Bottom 15% compared to similar sized companies on Comparably and in the Bottom 20% compared to other companies in Phoenix. See below in detail how working at Best Western was rated by employees.

Overall Company Culture at Best Western

D

Overall Company Culture at Best Western is rated D

Last updated 6 days ago

Bottom
15%

Best Western ranks in the Bottom 15% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 308 Employees

View Results
0
20
40
60
80
100
Admin
78
Admin78
Sales
64
Sales64
Operations
63
Operations63
Customer Support
55
Customer Support55
Customer Success
40
Customer Success40
IT
38
IT38

Best Western Employee Reviews

Out of 310 Best Western employee reviews, 60% were positive. The remaining 40% were constructive reviews with the goal of helping Best Western improve their work culture.

60%
40%
Positive Reviews60%
Constructive Feedback40%

Positive Reviews From Best Western Employees

  • What is the best part about your compensation package?
    Its safe--on time- good vibes
  • What do you like best about the leadership team?
    Fair and ethecial-- avalibale to talk with- they serve ice crean every Wed
  • What do you like best about the leadership team?
    Always friendly and smileing...clean and respectful.

Constructive Feedback From Best Western Employees

  • Why do you feel undervalued and what would make you feel better about your compensation?
    Increase rate of motivation and employee involvement
  • What needs to change to make the company culture better?
    Management needs to change to make the company culture better. Management is spoiled and entitled. Her personal business she spread and got mad when discussed by others.
  • What does the leadership team need to get better at?
    Traing for managment and staff, team building, get feedback from staff that have left after a very short time look into the wastage of food.

Best Western Company Information

Best Western Company Overview

Hotels in Denmark

Best Western was founded in 1946 and its current CEO is David Kong. Since its inception 80 years ago, Best Western has grown to 100001 employees.

Best Western Mission, Vision & Values

Best Western Mission & Values

our commitment to supporting local charitable efforts around the world; and information for developers interested in adding a Best Western hotel to their portfolio.

Best Western Vision Statement

Best Western is pleased to offer a special rate to you. Enter your destination above and save at participating hotels by selecting your exclusive rate.

Headquarter5 Trommesalen, 5MF
Phoenix, AZ
United States of America
Websitewww.bestwestern.com
Founding Date1946
Tel+46 20 79 27 52
Company StatusPrivate

Best Western Competitors

Best Western competitors include Premier and Holiday Inn. Best Western ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how Best Western compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

  1. #1
    Premier's Logo
    Premier
    3.7/5
  2. #2
    Best Western's Logo
    Best Western
    2.5/5
  3. #3
    Holiday Inn's Logo
    Holiday Inn
    2.5/5
  • Culture Video

Best Western Employees

Best Western has 100001 employees. 308 employees at Best Western have reviewed Best Western across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 6 days ago.

Overall, the 308 Best Western employees give their leadership a grade of D, or Bottom 15% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Best Western are mostly dissatisfied with their total compensation at Best Western, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Best Western are not very pleased with their team. 308 Participants grade the quality of their coworkers a D. Less than half believe the meetings at Best Western are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Best Western believe the environment at Best Western is positive. Most Participants believe the pace of work at Best Western is comfortably fast. About 78% of the employees at Best Western work 8 hours or less, while 7% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Best Western are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

A Day in the Life
A Day in the Life
Best Western employees generally work 8.4 hrs a day
Work Hours
A Day in the Life
Employees at Best Western report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at Best Western have 1 meeting
Meetings
A Day in the Life
64% of Best Western employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Best Western employees most often take 0-10 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
45% of Best Western employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Best Western employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
51% of Best Western employees call their work environment positive
Environment

Joining Best Western - Employee Onboarding

The prevailing opinion from employees about joining Best Western is that the company was very unprepared on their first day. Best Western employees concluded that their overall onboarding experience was positive. 50% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Best Western KPIs and OKRs

At Best Western 40% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Best Western's KPIs and OKRs is essential for its success. Out of 12 Best Western employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 6 have said yes.

AnswerPercent
Yes50%
No50%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes40%
No60%
Are the KPIs/OKRs for your department clear?

Best Western CEO & Leadership

Best Western CEO - David Kong

David Kong Best Western's CEO
58 /100

David’s approval rate is lower compared to CEOs at similar sized companies, putting David in the Bottom 20% of all CEOs of similar-sized companies on Comparably, and in the Bottom 20% compared to CEOs of all other companies in Phoenix. David Kong’s employees rank Best Western in the Top 50% for Office Culture, in the Bottom 45% for Environment, and in the Bottom 30% for Outlook. Kong is generally unpopular with Best Western employees, but ranks especially low with employees in the Customer Success department, and by employees in the IT department and employees identified with Other ethnicities. However, employees in the Admin department have a slightly more favorable view of the CEO. When compared to Best Western’s competitors, David Kong ranks below Premier CEO Susan DeVore.

Best Western Leadership

The Best Western Executive Team is rated a “D” and led by CEO David Kong, Managing Director of Design Amy Manktelow, and VP Marketing & Sales Bob Gilbert

  • David Kong  CEO / President

    David Kong CEO / President

    David Kong serves as the CEO / President of Best Western.

  • Amy Manktelow Managing Director of Design

    Amy Manktelow serves as the Managing Director of Design of Best Western.

  • Bob Gilbert VP Marketing & Sales

    Bob Gilbert serves as the VP Marketing & Sales of Best Western.

  • Brad LeBlanc Chief Development Officer (CDO)

    Brad LeBlanc serves as the Chief Development Officer (CDO) of Best Western.

  • Brandon Moore Managing Director, North American Development

    Brandon Moore serves as the Managing Director, North American Development of Best Western.

  • Dan Hale Managing Director - Customer Care

    Dan Hale serves as the Managing Director - Customer Care of Best Western.

  • Felipe Carreras Managing Director - eCommerce

    Felipe Carreras serves as the Managing Director - eCommerce of Best Western.

  • Harold Dibler Vice President, Technology Management

    Harold Dibler serves as the Vice President, Technology Management of Best Western.

  • Howard Kent Chief Security Officer

    Howard Kent serves as the Chief Security Officer of Best Western.

Best Western Salaries

How much does Best Western pay?

How much do people at Best Western get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Best Western is $139,610, or $67 per hour, while the estimated median salary is $156,822, or $75 per hour.

At Best Western, the highest paid job is a Director of Sales at $228,809 annually and the lowest is an Admin Assistant at $44,163 annually. Average Best Western salaries by department include: Legal at $160,166, Customer Support at $73,876, IT at $61,196, and Product at $199,338. Half of Best Western salaries are above $156,822.

158 employees at Best Western rank their Compensation in the Bottom 15% of similar sized companies in the US (based on 492 ratings) while 155 employees at Best Western rank their Perks And Benefits in the Bottom 10% of similar sized companies in the US (based on 166 ratings).

Salaries contributed from Best Western employees include job titles like Designer, Marketing Manager, Data Analyst, and CS Rep. Comparably data has a total of 4 salary records from Best Western employees.

Last updated 7 days ago.

1st Percentile
$78k
$78k1st Percentile
17th Percentile
$119k
$119k17th Percentile
33rd Percentile
$151k
$151k33rd Percentile
50th Percentile
$201k
$201k50th Percentile
67th Percentile
$252k
$252k67th Percentile
83rd Percentile
$267k
$267k83rd Percentile
100th Percentile
$304k
$304k100th Percentile
$139,610*
Average Compensation
$156,822*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Best Western Salaries by City

Best Western Salaries by Department

Explore Best Western Salaries

Diversity & Inclusion at Best Western

Diverse employees at Best Western score the company 53/100 across various culture categories, placing Best Western in the Bottom 15% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Best Western across various culture dimensions.

Ranked Culture the Highest

Women 78/100
Department - Admin
Men 72/100
Department - Sales
Diverse Employees 87/100
Department - Admin

Ranked Culture the Lowest

Women 40/100
Department - Customer Success
Men 38/100
Department - IT
Diverse Employees 32/100
Department - Customer Success

Best Western Perks & Benefits

Health & Wellness

  • Dental Insurance
  • Vision Insurance
  • Health Insurance
  • Life Insurance

Paid Time Off

  • PTO / Vacation Policy
  • Paid Holidays
  • Maternity / Paternity Leave

Financial Benefits

  • 401K / Retirement Plan
  • Tuition Reimbursement
  • Employee Stock Purchase Plan

Office Perks

  • Work From Home Policy
  • Unique Office Space

Best Western PTO

Best Western's PTO and Vacation policy typically gives 0-10 days off a year with 60% of employees expected to be work free while out of office. Best Western's benefits and PTO Package averages to represent a less than $500 cash value per month.

AnswerPercent
Flex Time25%
Vacation Policy0%
Office Meals0%
401k Contribution50%
Childcare25%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes40%
No60%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo9%
$1500 - $2500/mo9%
$1000 -$1500/mo9%
$500 -$1000/mo18%
Less than $500/mo55%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?

Best Western Careers

Best Western Jobs

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H1B Visa

In 2019, Best Western applied for 8 H1B visas. Of the work permits applied for, 100% were approved.

Work Permit Application Outcome

Best Western has a total of 100001 employees

8
Total Applied
  • 100% Granted (8 out of 8)
  • 0% Denied ( out of 8)
  • 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 8)
  • 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 8)

This data was calculated using publicly sourced data from OFLC Performance Data

Let Best Western Know You Want To Work There

Overview of Candidates Interested in Best Western on Comparably

Candidates By Department

Customer Support
100%

Candidates By Location

Des Moines
100%

Frequently Asked Questions regarding Best Western

What is Best Western address?

Best Western location is at 5 Trommesalen, 5MF

Who is the CEO of Best Western?

Best Western CEO is David Kong, their score by employees is 58

What is Best Western eNPS?

The eNPS for Best Western is -31

What is the salary for Senior UI/UX Designer in Best Western?

Senior UI/UX Designer average salary in the US is 135k

What are the salaries in the Engineering in Best Western?

The average salaries for Engineering in Best Western is 133k

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