BetterHelp Employee Reviews
Out of 50 BetterHelp employee reviews, 44% were positive. The remaining 56% were constructive reviews with the goal of helping BetterHelp improve their work culture.
Briefly describe your overall experience at your company
What does the leadership team need to get better at?
BetterHelp needs to value and fairly compensate staff instead of taking advantage of highly qualified employees or celebrity donations to "look good", claiming to offer free therapy where client state insurance can cover clients without cost in many state private practice or organizational settings
Preferred to the previous explaination.
Communicate pay rates in the beginning more clearly
Helping make the environment more open and accepting of everyone, beyond the superficial stuff nobody really cares about.
What is the best part about your compensation package?
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Why do you feel undervalued and what would make you feel better about your compensation?
The pay rate is extremely low and the fact that sessions can only be 45 minutes means you have to grind away with many clients to make an hourly wage. Absolutely set up to favor the company and to push provides into having to see many, many clients to make it worth your time.
I have a degree and pay is a little more than the unemployment pension
because i'm paid well below market value at an unlivable wage - more money is the only answer
The pay is based on the number of words you type. That's absurd.
Better rate of hourly pay
What do your coworkers need to improve and how could you work together better?
It is telehealth so there are no coworkers
there is no contact between coworkers
This company is simply awful in every way.
Less dumb meetings that don't have a purpose.
What is most positive about the culture and environment at your company?
There is no culture really since it is telehealth
Telehealth platform, working from home, no contact with coworkers.
nothing it's an unethical company
Choosing own hours for work
The environment is nice. The new building is beautiful.
What needs to change to make the company culture better?
Fair compensation practices based on hours worked
What did you like most about the interview process?
It was more of an onboarding process and not really an interview process.
The interview process was thorough, but the promise to have me onboarded and seeing clients within 2 weeks did not come through. I am still not working!
Everyone seemed really nice at first.
What would you improve about your company's interview process?
It is more of an onboarding process vs. an interview
They clearly dont care who works there. They just beed butts in seats grinding away.
Clarity about payment and less sugarcoating
What makes you most happy at work?
Working with a good population
Seeing my clients understanding their mental health and improving their quality of life.
Helping the clients resolve problems
I'm in control of my schedule
Being able to interact with and help people.
What's going wrong and how can it be improved?
The hourly rate of pay for therapists is demotivating and difficult to prioririse BH work which is not fair for the clients
Therapists and customers have major complaints.
What do you like best about your company?
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What would you most like to see improved at your company?
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