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BetterHelp Claimed Company
We let anyone facing life's challenges have easy, affordable, and private access to a licensed and certified therapist. read more
BetterHelp Company Culture
BetterHelp Culture
This score is derived from employee ratings & reviews2.4/5
BetterHelp's Overall Culture is rated D-
Top Rated Culture Dimensions
Environment
D+Gender
DMeetings
D-Retention
D-Outlook
D-BetterHelp CEO
Bottom 5%Bottom 5% of Similar Size Companies on Comparably
Alon Matas
43 /100
See More
Diversity at BetterHelp
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at BetterHelp
Bottom 15%Bottom 15% of Similar Size Companies on Comparably
D
Women at BetterHelp have rated Outlook, Environment, and Executive Team as the highest categories they have scored
BetterHelp eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 10%Bottom 10% of Similar Size Companies on Comparably
Recommend to a Friend?
-58
BetterHelp employees are -58% more likely to recommend BetterHelp as a great place to work
| 17% | Promoters |
|---|---|
| 8% | Passives |
| 75% | Detractors |
Working at BetterHelp
Working at BetterHelp is rated below average by 39 employees, across various culture dimensions. BetterHelp employees rate Environment highest among all categories, and think that Compensation and Perks And Benefits have the most room for improvement, putting BetterHelp’s culture in the Bottom 10% compared to similar sized companies on Comparably and in the Bottom 5% compared to other companies in San Francisco. See below in detail how working at BetterHelp was rated by employees.
Overall Company Culture at BetterHelp
D-
Overall Company Culture at BetterHelp is rated D-
Last updated months ago
Bottom
10%
BetterHelp ranks in the Bottom 10% of other companies on Comparably with 11-50 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterBetterHelp Employee Reviews
Out of 43 BetterHelp employee reviews, 43% were positive. The remaining 57% were constructive reviews with the goal of helping BetterHelp improve their work culture.
| Positive Reviews | 43% |
|---|---|
| Constructive Feedback | 57% |
Positive Reviews From BetterHelp Employees
- What makes you most happy at work?Seeing my clients understanding their mental health and improving their quality of life.
- What makes you most happy at work?Helping the clients resolve problems
- What is most positive about the culture and environment at your company?Telehealth platform, working from home, no contact with coworkers.
Constructive Feedback From BetterHelp Employees
- Why do you feel undervalued and what would make you feel better about your compensation?I have a degree and pay is a little more than the unemployment pension
- What needs to change to make the company culture better?Fair compensation practices based on hours worked
- What does the leadership team need to get better at?BetterHelp needs to value and fairly compensate staff instead of taking advantage of highly qualified employees or celebrity donations to "look good", claiming to offer free therapy where client state insurance can cover clients without cost in many state private practice or organizational settings
BetterHelp Company Information
BetterHelp Company Overview
We let anyone facing life's challenges have easy, affordable, and private access to a licensed and certified therapist.
BetterHelp Mission, Vision & Values
BetterHelp Mission & Values
Making professional counseling accessible, affordable, convenient - so anyone who struggles with life’s challenges can get help, anytime, anywhere.
| Headquarter | Sunnyvale, CA United States of America |
|---|---|
| Website | www.betterhelp.com |
| Founding Date | 2013 |
| Company Status | Private |
BetterHelp Competitors
BetterHelp competitors include Talkspace. BetterHelp ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how BetterHelp compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
BetterHelp Employees
39 employees at BetterHelp have reviewed BetterHelp across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 39 BetterHelp employees give their leadership a grade of F, or Bottom 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at BetterHelp are mostly dissatisfied with their total compensation at BetterHelp, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at BetterHelp are mostly dissatisfied with their team. 39 Participants grade the quality of their coworkers an F. Less than half believe the meetings at BetterHelp are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at BetterHelp believe the environment at BetterHelp is positive. Most Participants believe the pace of work at BetterHelp is extremely fast. About 70% of the employees at BetterHelp work 8 hours or less, while 18% of them have an extremely long day - longer than twelve hours.
Overall, the employees at BetterHelp are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining BetterHelp - Employee Onboarding
The prevailing opinion from Comparably users in San Francisco about their company is that it was very prepared on their first day. San Francisco employees concluded that their overall onboarding experience was positive. 78% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
BetterHelp KPIs and OKRs
At this moment no BetterHelp employees have provided insight into whether or not they clearly understand BetterHelp's KPIs and OKRs.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
BetterHelp CEO & Leadership
BetterHelp CEO - Alon Matas
43 /100
Alon’s approval rate is lower compared to CEOs at similar sized companies, putting Alon in the Bottom 5% of all CEOs of similar-sized companies on Comparably, and in the Bottom 5% compared to CEOs of all other companies in San Francisco. Alon Matas’s employees rank BetterHelp in the Bottom 25% for Environment, in the Bottom 10% for Meetings, and in the Bottom 10% for Retention. Matas is generally unpopular with BetterHelp employees, but ranks especially low with Male employees. However, Female employees have a slightly more favorable view of the CEO. When compared to BetterHelp’s competitors, Alon Matas ranks below Talkspace CEO Oren Frank.
BetterHelp Leadership
The BetterHelp Executive Team is rated a “F” and led by CEO Alon Matas and Sr. Director, Sales and Partnerships Kfir Eyal
Alon Matas CEO / President
Alon Matas serves as the CEO / President of BetterHelp.
Diversity & Inclusion at BetterHelp
The Diversity score provides insights into how diverse employees feel and rate their work experience at BetterHelp across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
BetterHelp PTO
BetterHelp's PTO and Vacation policy typically gives 10-15 days off a year. Paid Time Off is BetterHelp's most important benefit besides Healthcare when ranked by employees, with 100% of employees saying it is the most important benefit.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
BetterHelp Careers
BetterHelp Jobs
No Recent Jobs found for BetterHelp on Comparably
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Overview of Candidates Interested in BetterHelp on Comparably
Candidates By Department
Product | 50% | |
|---|---|---|
Design | 50% |
Candidates By Location
Sunnyvale | 50% | |
|---|---|---|
Akron | 50% |
Frequently Asked Questions regarding BetterHelp
Who is the CEO of BetterHelp?
BetterHelp CEO is Alon Matas, their score by employees is 43
What is BetterHelp eNPS?
The eNPS for BetterHelp is -58
Who are BetterHelp competitors?
BetterHelp main competitors are Talkspace
Who is BetterHelp leadership?
Kfir Eyal are part of BetterHelp leadership, Alon Matas is the CEO
Does BetterHelp allow employees to work from home?
92% of the employees of BetterHelp report that they work fully remote
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