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The lack of equality causes a culture of animosity.
What makes you most happy at work?
My coworkers that are like family make it worth it.
What is the best part about your compensation package?
Equality in advancement in positions. This is a huge issue in the workplace with morale.
What does the leadership team need to get better at?
If management would sit with agents for a day to see how maneuvering software and systems works. Systems are slow and do not work with all programs. We take multiple clients that cause agent productivity to be lower than it could be with all systems functioning completely.
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