Blackboard Inc. Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
I love my job just not all happenings at my workplace itself.
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
My supervisors have worked wonders since I’ve been employed through
Review from Customer Support Dept
What does the leadership team need to get better at?
If management would sit with agents for a day to see how maneuvering software and systems works. Systems are slow and do not work with all programs. We take multiple clients that cause agent productivity to be lower than it could be with all systems functioning completely.
Review from Customer Support Dept
An overhaul. The company tends to put people in leadership who have no business being there.
Review from Customer Support Dept
What is the best part about your compensation package?
Equality in advancement in positions. This is a huge issue in the workplace with morale.
Review from Customer Support Dept
They do provide pay raises
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The temp employees were let go two weeks before promised benefits. We also were let go without notice mid shift which is highly unprofessional and inconsiderate. Ive been unemployed since thanks to them letting me go without notice.
Review from Customer Support Dept
Your rate of pay can change every quarter, depending on your numbers. The smallest mistake can cause you to lose your raise.
Review from Customer Support Dept
What are some of the best things about your team?
We work together as a team and support each other if needed.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Better management who dont treat people different based on favoritism. Younger management or more engaging management. The management who have worked here longer talk down on people or lack compassion when letting workers go
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The company team chat can be cool but they are very cliquey and tens to discriminate against people of color. Management also let very disrespectful things happen and be said in chats.
Review from Customer Support Dept
Blackboard assists everyone regardless of race, religion or gender and we do so with a smile on our face.
Review from Customer Support Dept
The lack of equality causes a culture of animosity.
Review from Customer Support Dept
What needs to change to make the company culture better?
Less drama and more healthy competition.
Review from Customer Support Dept
What did you like most about the interview process?
It was quick and easy. Enjoyed that training you did not have to be on camera.
Review from Customer Support Dept
It was close to home.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
It used to be seeing everyone and now we work from home, which I enjoy cause I see my family more.
Review from Customer Support Dept
My coworkers that are like family make it worth it.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Schools need to communicate and update one stop emplyees more. There also needs to be a faster turn arouns for the tickets. Cases arent being resolved efficiently which makes the case loads even worse by the end of the week. Communication for everyone needs to be better
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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