Blackboard Inc. CS Rep Employee Reviews
Briefly describe your overall experience at your company
I love my job just not all happenings at my workplace itself.
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
My supervisors have worked wonders since I’ve been employed through
Review from Customer Support Dept
What does the leadership team need to get better at?
If management would sit with agents for a day to see how maneuvering software and systems works. Systems are slow and do not work with all programs. We take multiple clients that cause agent productivity to be lower than it could be with all systems functioning completely.
Review from Customer Support Dept
An overhaul. The company tends to put people in leadership who have no business being there.
Review from Customer Support Dept
What is the best part about your compensation package?
Equality in advancement in positions. This is a huge issue in the workplace with morale.
Review from Customer Support Dept
They do provide pay raises
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Your rate of pay can change every quarter, depending on your numbers. The smallest mistake can cause you to lose your raise.
Review from Customer Support Dept
What are some of the best things about your team?
We work together as a team and support each other if needed.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Blackboard Inc. yet.
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What is most positive about the culture and environment at your company?
Blackboard assists everyone regardless of race, religion or gender and we do so with a smile on our face.
Review from Customer Support Dept
The lack of equality causes a culture of animosity.
Review from Customer Support Dept
What needs to change to make the company culture better?
Less drama and more healthy competition.
Review from Customer Support Dept
What did you like most about the interview process?
It was close to home.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
It used to be seeing everyone and now we work from home, which I enjoy cause I see my family more.
Review from Customer Support Dept
My coworkers that are like family make it worth it.
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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