Competitors:
Calabrio
Calabrio
CallMiner provides conversational analytics solutions for improving agent performance and quality management across all contact channels. read more
CallMiner Company Culture
CallMiner Culture
This score is derived from employee ratings & reviews3.0/5
CallMiner's Overall Culture is rated C-
Top Rated Culture Dimensions
Happiness
BMeetings
BCompensation
B-Perks & Benefits
B-CEO Rating
CCallMiner CEO
Bottom 45%Bottom 45% of Similar Size Companies on Comparably
Paul Bernard
69 /100
See More
Diversity at CallMiner
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at CallMiner
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterCallMiner eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 40%Bottom 40% of Similar Size Companies on Comparably
Recommend to a Friend?
0
CallMiner employees are 0% more likely to recommend CallMiner as a great place to work
| 22% | Promoters |
|---|---|
| 56% | Passives |
| 22% | Detractors |
Working at CallMiner
Working at CallMiner is rated below average by 10 employees, across various culture dimensions. CallMiner employees rate Happiness highest among all categories, and think that Professional Development and Environment have the most room for improvement, putting CallMiner’s culture in the Bottom 35% compared to similar sized companies on Comparably and in the Bottom 45% compared to other companies in Punta Gorda, FL. See below in detail how working at CallMiner was rated by employees.
Overall Company Culture at CallMiner
C-
Overall Company Culture at CallMiner is rated C-
Last updated months ago
Bottom
35%
CallMiner ranks in the Bottom 35% of other companies on Comparably with 51-200 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterCallMiner Employee Reviews
Out of 11 CallMiner employee reviews, 100% were positive.
| Positive Reviews | 100% |
|---|---|
| Constructive Feedback | 0% |
Positive Reviews From CallMiner Employees
- What do you like best about the leadership team?transparent, engaged and expert at their job.
- What did you like most about the interview process?The speed to get hired. It was 5 days from first interview to starting the job.
- What makes you most happy at work?I set my own schedule and work my own hours.
CallMiner Company Information
CallMiner Company Overview
CallMiner provides conversational analytics solutions for improving agent performance and quality management across all contact channels.
CallMiner Mission, Vision & Values
CallMiner Mission & Values
By transforming customer interaction data into insight our solutions facilitate rapid resolution – which is the fundamental driver for customer experience. Our Mission is to enable this capability with products that: Produce usable feedback which ensures the democratization of mission critical information to all levels of the enterprise simultaneously – we call this pervasive business intelligence. Are delivered from a cloud infrastructure that is reliable, resilient and elastically scalable from the midmarket to the enterprise. From a team of professionals that passionately believe in the power of feedback in improving our own organization every day in every way.
CallMiner Vision Statement
Feedback is a gift. When leaders and front-line employees receive Feedback from customers, which is real-time and reliable - the enterprise is enabled with agility and responsiveness. CallMiner will lead the market with products that empower the enterprise to benefit from the gift that Feedback represents.
| Headquarter | 12730 New Brittany Blvd., Suite 200 Fort Myers, FL 33907 United States of America |
|---|---|
| Website | www.callminer.com |
| Founding Date | 2002 |
| Tel | (239) 689-6463 |
| Company Status | Private |
CallMiner Competitors
CallMiner competitors include Calabrio. CallMiner ranks 1st in Overall Culture Score on Comparably vs its competitors. See below how CallMiner compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
CallMiner Employees
10 employees at CallMiner have reviewed CallMiner across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 10 CallMiner employees give their leadership a grade of C-, or Bottom 30% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at CallMiner are generally satisfied with their total compensation at CallMiner, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at CallMiner are pleased with their team. 10 Participants grade the quality of their coworkers a C. The majority believe the meetings at CallMiner are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at CallMiner believe the environment at CallMiner is positive. Most Participants believe the pace of work at CallMiner is comfortably fast.
Overall, the employees at CallMiner are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining CallMiner - Employee Onboarding
The prevailing opinion from Comparably users in Punta Gorda, FL about their company is that it was very prepared on their first day. Punta Gorda, FL employees concluded that their overall onboarding experience was positive. 68% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
CallMiner KPIs and OKRs
Employees’ understanding of CallMiner's KPIs and OKRs is essential for its success. Out of 2 CallMiner employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
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CallMiner CEO & Leadership
CallMiner CEO - Paul Bernard
69 /100
Paul’s approval rate is lower compared to CEOs at similar sized companies, putting Paul in the Bottom 45% of all CEOs of similar-sized companies on Comparably, and in the Top 40% compared to CEOs of all other companies in Punta Gorda, FL. Paul Bernard’s employees rank CallMiner in the Top 35% for Happiness, in the Top 35% for Meetings, and in the Top 40% for Compensation.
CallMiner Leadership
The CallMiner Executive Team is rated a “C” and led by CEO Paul Bernard, Sales Director Tom Wendt, and Vice President of Software Engineering Roderick MacQueen
Paul Bernard CEO / President
Paul Bernard serves as the CEO / President of CallMiner.
Tom Wendt Sales Director
Tom Wendt serves as the Sales Director of CallMiner.
Roderick MacQueen Vice President of Software Engineering
Roderick MacQueen serves as the Vice President of Software Engineering of CallMiner.
Scott Kendrick Vice President, Marketing
Scott Kendrick serves as the Vice President, Marketing of CallMiner.
Anthony Zavala VP Customer Success
Anthony Zavala serves as the VP Customer Success of CallMiner. Anthony started at CallMiner in March of 2016. Anthony... read more
Richard Britt Vice President of Artificial Intelligence
Richard Britt serves as the Vice President of Artificial Intelligence of CallMiner. Richard started at CallMiner in... read more
Drew Brumm Vice President of Cloud Services
Drew Brumm serves as the Vice President of Cloud Services of CallMiner. Drew started at CallMiner in January of 2015.... read more
Mike Dwyer VP of Research
Mike Dwyer serves as the VP of Research of CallMiner. Mike started at CallMiner in September of 2003. Mike currently... read more
Adam Walton Chief Operating Officer
Adam Walton serves as the Chief Operating Officer of CallMiner. Adam started at CallMiner in August of 2013. Adam... read more
CallMiner Salaries
How much does CallMiner pay?
How much do people at CallMiner get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at CallMiner is $101,161, or $48 per hour, while the estimated median salary is $111,419, or $53 per hour.
At CallMiner, the highest paid job is a Director of Engineering at $167,507 annually and the lowest is an Admin Assistant at $45,025 annually. Average CallMiner salaries by department include: Finance at $71,920, Business Development at $94,696, Marketing at $146,867, and Engineering at $115,651. Half of CallMiner salaries are above $111,419.
8 employees at CallMiner rank their Compensation in the Top 40% of similar sized companies in the US (based on 25 ratings) while 7 employees at CallMiner rank their Perks And Benefits in the Top 40% of similar sized companies in the US (based on 9 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $66k | $66k | 1st Percentile |
20th Percentile $88k | $88k | 20th Percentile |
40th Percentile $109k | $109k | 40th Percentile |
60th Percentile $179k | $179k | 60th Percentile |
80th Percentile $230k | $230k | 80th Percentile |
100th Percentile $324k | $324k | 100th Percentile |
$101,161*
Average Compensation
$111,419*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
CallMiner Salaries by Department
Diversity & Inclusion at CallMiner
The Diversity score provides insights into how diverse employees feel and rate their work experience at CallMiner across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
CallMiner PTO
CallMiner's PTO and Vacation policy typically gives 15-20 days off a year. CallMiner's benefits and PTO Package averages to represent a $1500 - $2500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
CallMiner Careers
CallMiner Jobs
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Overview of Candidates Interested in CallMiner on Comparably
Candidates By Department
All Industries | 50% | |
|---|---|---|
Engineering | 25% | |
Design | 25% |
Candidates By Location
Los Angeles | 25% | |
|---|---|---|
Akron | 25% | |
Boston | 25% | |
Denver | 25% |
Frequently Asked Questions regarding CallMiner
What is CallMiner address?
CallMiner location is at 12730 New Brittany Blvd., Suite 200
Who is the CEO of CallMiner?
CallMiner CEO is Paul Bernard, their score by employees is 69
What is the salary for IT Manager in CallMiner?
IT Manager average salary in the US is 94k
What are the salaries in the Marketing in CallMiner?
The average salaries for Marketing in CallMiner is 147k
Who are CallMiner competitors?
CallMiner main competitors are Calabrio
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