Q&A With Chick-fil-A Employees
Our aim is to serve guests and communities well, and we know that starts with people. Creating a positive and productive place to work is important to both Chick-fil-A, Inc. and Chick-fil-A Franchisees.
How employees describe working at Chick-fil-A
they seemed nice but it wasn't till after I started working that I knew what I was getting in to
Review from HR Dept
The free break food is the best.
Review from Marketing Dept
My coworkers/peers and their friendliness and thoughtfulness.
Review from Sales Dept
It's not the best place to work. There are many other better jobs.
Review from Customer Support Dept
It has great potential but since it is a franchise, the experience depends on the employer. Everyday I feel like management could pull me in just because they hate me.
Review from Operations Dept
What it's like to work at Chick-fil-A
- Chick-fil-A employees generally work 8.4 hrs a day
- Employees at Chick-fil-A report the work pace is extremely fast
- On a typical day, employees at Chick-fil-A have 0 meetings
- 76% of Chick-fil-A employees look forward to interacting with their team every day
- Chick-fil-A employees most often take 0-10 paid vacation and sick days each year
- 62% of Chick-fil-A employees report they are happy with their work life balance
- Chick-fil-A employees typically get valuable feedback on how to improve at work Every Week
- 55% of Chick-fil-A employees call their work environment positive
Q&A With Chick-fil-A Employees
IDX: 0 TOT: 115
What's the company culture like at Chick-fil-A?
Top Employee Response
Chick-fil-A as a whole is very conservative, and everyone is held accountable. They are attempting to break the mold of the traditional office space to make it more inviting. Encouraging the casual conversations to catch up and learn from one another about what is going on in other areas across the company. Growth is at the forefront for both personnel and the company itself.
Cruel
The company culture here is pretty nice! Your coworkers are usually people you can get along easily and work together with. There are a lot of hard-working people employed here and you will find that to be a very comforting thing. The hiring process Is rigorous so most of the people who do work there are the best of the best. You can form friendships easily and you can thrive in this culture. We encourage uniqueness and whatever you can bring to the table!
What should I wear for an interview at Chick-fil-A?
Shirt, tie and khakis!!
I would wear something nice. Afterall, this is a job interview. Ripped jeans, a tank top or shorts are not appropriate
Casual work attire
I want to know what it's like working with this company
Top Employee Response
It can be frustrating at times. Some customers can be a challenge. Although a job I’d what you make it
Working with Chick-fil-A is challenging. You are always coming across a new challenge and you have to face it head-on. The challenges can be anywhere from customer dissatisfaction or coworker problems. Show yourself to be persistent and push through and CFA becomes a better experience for you. Working with CFA allows you to earn skills like patience, diligence, kindness, and reading people (customer and coworkers alike). If you like a fast-paced environment, then CFA is the place for you. If you love to work, again, CFA is the perfect place for you! It can be stressful at times, but going through those moments build up your character and reputation. If you keep a calm mind and work your hardest, you will not regret working here!!
I loved my job. When I wanted to moved to another position it was ok. I have had a lot of support.
How's the work life balance at Chick-fil-A?
It is harder for me because I live a ways from work so I spend a lot of time driving.
Even if you're the closing manager, we still close at 10 p.m. Of course off every Sunday as well!
CRUEL
How's the work pace at Chick-fil-A?
Fast
Fast, exciting, never dull
Fast
What kind of people succeed at Chick-fil-A?
Top Employee Response
The coachable, the competitive, the ones who sacrifice their own interests for the interests of the team and its goals.
People who are related to the boss
Self centered people
What benefits does Chick-fil-A provide?
Chick-fil-A offers many benefits. First off, they offer an amazing environment to make long-lasting friendships. Next, they give you opportunities for growth in the company. Finally, they supply you with valuable experience that can be used in the future.
Flexible schedule for team members. I think health insurance is offered, but it is so expensive , that I don’t know any of our employees have it.
What is the dress code at Chick-fil-A?
It depends on which CFA restaurant you work at. At my CFA, we wear button-up short sleeve shirts and long black "dress" pants. At other CFAs, they were t-shirts and shorts (those compromisers haha).
I clean uniform. Team members and management wear different shirts. This gives the customer an idea of who they are talking to
What's the interview process like at Chick-fil-A?
I personally was hired on the spot due to a referral by a manager inside of CFA. But I am starting to interview potential employees and as I read the questions, I realize that the interview process is not only focused on what you can bring to the company but also on who you are as an individual. So be open and honest when they ask about you and your life!
Very laid back. It’s a bit hard to interview a high school kid that this is his/her first job. I think the usual policy is that if the interview has a positive attitude towards the person being interviewed, they are usually hired.
What makes you the most proud about working at Chick-fil-A?
I have to say, the thing that makes me most proud of working at Chick-fil-A is the reputation we have and the fact that I am apart of building and upholding that reputation. Our service to our customers is beyond compare and it really is our pleasure to serve them. Also, the connections we make with the guests are unbelievable! What other fast food restaurant has this much guest-orientated service?
That I am proud of my work and strive to be better all the time
How would you compare interviewing at Chick-fil-A to other places you've interviewed?
I liked it because I felt at ease because of the friendliness.
Terrible
How's the feedback proccess at Chick-fil-A?
In depth, instead of just yes or no. By management giving the team member a reason "why this or that is important." Giving detailed feedback is also a part of growth and development for a team member.
Aight
How's the leadership on the Operations team at Chick-fil-A?
We may not and have not agreed on every topic we've dealt with, but we are close and supportive of one another
Cruel
What do people at Chick-fil-A think about the CEO? What do they do well and what can they improve?
Actually, take care of the staff that keeps your store going.
Can my employer force me to take a lunch break?
Legally, I don’t think they can. Although, you could be written up/fired for insubordination so I would be careful to how you handle these situations
i need a Verification of Employment
How do I get a Verification Of Employment for your company
Dates of employment with company?
When you say dates of employment, what do you mean?
Does Chick-fil-A drug test or do a background check?
Not that I know of. Although a drug test wouldn’t be a bad idea.
What is the PTO policy at Chick-fil-A?
There isn’t a PTO policy for regular team members. (At least at our location) you don’t work, you don’t get paid. I’m almost sure some of the manager positions have something in place.
How does Chick-fil-A measure success and growth in the Customer Support department?
The way we do our jobs. How we handle situations that come, leadership skills
What skills do you need to be successful in the Customer Support department at Chick-fil-A?
To use the core 4 and just be nice
How are the career growth opportunities on the Customer Support team at Chick-fil-A?
They are geared more toward younger people than me
How are the healthcare options at Chick-fil-A?
They are expensive
How are the dental insurance options at Chick-fil-A?
I did not ask for dental
What are the most important soft skills to be successful at Chick-fil-A?
Top Employee Response
Treat people with respect and dignity






