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Citizens Financial Group Claimed Company
Citizens Financial Group, Inc. is a financial service provider of retail and commercial banking products and services. read more
Citizens Financial Group Company Culture
Citizens Financial Group Culture
This score is derived from employee ratings & reviews2.2/5
Citizens Financial Group's Overall Culture is rated F
Top Rated Culture Dimensions
Environment
D+Professional Development
D+Team
DOffice Culture
DCEO Rating
D-Citizens Financial Group CEO
Bottom 10%Bottom 10% of Similar Size Companies
Bruce Van Saun
54 /100
See More
Diversity at Citizens Financial Group
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at Citizens Financial Group
Bottom 5%Bottom 5% of Similar Size Companies
F
Women at Citizens Financial Group have rated Team, Work Culture, and Retention as the highest categories they have scored
Citizens Financial Group eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 10%Bottom 10% of Similar Size Companies
Recommend to a Friend?
-51
Citizens Financial Group employees are -51% more likely to recommend Citizens Financial Group as a great place to work
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
Working at Citizens Financial Group
Working at Citizens Financial Group is rated below average by 22 employees, across various culture dimensions. Citizens Financial Group employees rate Environment highest among all categories, and think that Compensation and Leadership have the most room for improvement, putting Citizens Financial Group’s culture in the Bottom 5% compared to similar sized companies on Comparably. See below in detail how working at Citizens Financial Group was rated by employees.
Overall Company Culture at Citizens Financial Group
F
Overall Company Culture at Citizens Financial Group is rated F
Last updated months ago
Bottom
5%
Citizens Financial Group ranks in the Bottom 5% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterCitizens Financial Group Employee Reviews
Out of 33 Citizens Financial Group employee reviews, 53% were positive. The remaining 47% were constructive reviews with the goal of helping Citizens Financial Group improve their work culture.
| Positive Reviews | 53% |
|---|---|
| Constructive Feedback | 47% |
Positive Reviews From Citizens Financial Group Employees
- What makes you most happy at work?My colleagues are people I would genuinely want to socialize with ans built a community with.
- What is most positive about the culture and environment at your company?Collaboration is valued. Retention is valued.
- What are some of the best things about your team?Genuine care for work and each other.
Constructive Feedback From Citizens Financial Group Employees
- What's going wrong and how can it be improved?Our products would consistently get consumer complaints, especially in the private bank space
- What do your coworkers need to improve and how could you work together better?In scrum teams at this particular bank there is no cohesion and there is no alignment on what needs to be done. There is a lack of core leadership. One team can have three different managers in less than a year
- What does the leadership team need to get better at?The need to have Software Engineering managers who actually have a technical background. Its great that they're CPAS and have MBAs but maybe those individuals should stick to the business side. The company prioritizes short term gains for maximum long term pain and suffering and often does not think
Citizens Financial Group Company Information
Citizens Financial Group Company Overview
Citizens Financial Group, Inc. is a financial service provider of retail and commercial banking products and services.
Citizens Financial Group Mission, Vision & Values
Citizens Financial Group Vision Statement
Our vision is to be a top-performing bank distinguished by its customer-centric culture, mindset of continuous improvement and excellent capabilities.
Citizens Financial Group Mission & Values
- Exceed customer expectations
- Do the right thing
- Think long-term
- Work together
| Headquarter | |
|---|---|
| Website | www.citizensbank.com/ |
| Company Status | Public |
| Stock | CFG |
Citizens Financial Group Competitors
Citizens Financial Group competitors include Boston Private, U.S. Bank, and Fifth Third Bank. Citizens Financial Group ranks 4th in Overall Culture Score on Comparably vs its competitors. See below how Citizens Financial Group compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
A Day in the Life
A Day in the Life
Citizens Financial Group employees generally work 8.7 hrs a day
Work Hours
A Day in the Life
Employees at Citizens Financial Group report the work pace is extremely fast
Work Pace
A Day in the Life
71% of Citizens Financial Group employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Citizens Financial Group employees typically get valuable feedback on how to improve at work Once a quarter
Feedback
A Day in the Life
67% of Citizens Financial Group employees call their work environment negative
Environment
Citizens Financial Group Employees
22 employees at Citizens Financial Group have reviewed Citizens Financial Group across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 22 Citizens Financial Group employees give their leadership a grade of F, or Bottom 5% of similar size companies. This includes specific ratings of their executive team, CEO, and manager.
Employees at Citizens Financial Group are mostly dissatisfied with their total compensation at Citizens Financial Group, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Citizens Financial Group are not very pleased with their team. 22 Participants grade the quality of their coworkers a D. Less than half believe the meetings at Citizens Financial Group are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Citizens Financial Group believe the environment at Citizens Financial Group is negative. Most Participants believe the pace of work at Citizens Financial Group is comfortably fast. About 62% of the employees at Citizens Financial Group work 8 hours or less.
Overall, the employees at Citizens Financial Group are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Citizens Financial Group - Employee Onboarding
The prevailing opinion from Comparably users about their company is that it was very prepared on their first day. Employees concluded that their overall onboarding experience was positive. 73% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Citizens Financial Group KPIs and OKRs
Employees’ understanding of Citizens Financial Group's KPIs and OKRs is essential for its success. Out of 3 Citizens Financial Group employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Citizens Financial Group CEO & Leadership
Citizens Financial Group CEO - Bruce Van Saun
54 /100
Bruce Van’s approval rate is lower compared to CEOs at similar sized companies, putting Bruce Van in the Bottom 10% of all CEOs of similar-sized companies on Comparably. Bruce Van Saun’s employees rank Citizens Financial Group in the Bottom 25% for Environment, in the Bottom 25% for Professional Development, and in the Bottom 20% for Team. Saun is generally unpopular with Citizens Financial Group employees, but ranks especially low with Female employees. However, Male employees have a slightly more favorable view of the CEO. When compared to Citizens Financial Group’s competitors, Bruce Van Saun ranks below both Fifth Third Bank CEO Greg D. Carmichael and U.S. Bank CEO Andrew Cecere.
Citizens Financial Group Leadership
The Citizens Financial Group Executive Team is rated a “F” and led by CEO Bruce Van Saun, Vice Chairman of Consumer Banking Brad Conner, and Head of Structured Finance for Citizens Commercial Banking Brent Hazzard
Bruce Van Saun CEO / President
Bruce Van Saun serves as the CEO / President of Citizens Financial Group.
Brad Conner Vice Chairman of Consumer Banking
Mr. Brad L. Conner serves as Vice Chairman and Head of Consumer Banking at Citizens Bank, National Association. Mr.... read more
Brent Hazzard Head of Structured Finance for Citizens Commercial Banking
Mr. Brent Hazzard has been the Head of Structured Finance for Citizens Commercial Banking at Citizens Financial Group,... read more
Robin S. Elkowitz Executive Vice President, Deputy General Counsel and Secretary
Mr. Robin Elkowitz serves as Executive Vice President, Deputy General Counsel and Secretary at Citizens Financial Group,... read more
John Bahnken President of Wealth Management
Mr. John Bahnken serves as the President of Citizens Wealth Management at Citizens Bank, National Association. Mr.... read more
Keith Kelly President -Citizens Bank Rhode Island
Mr. Keith Kelly has been President -Citizens Bank Rhode Island of Citizens Financial Group, Inc. since May 2017. Mr.... read more
Brendan Coughlin President of Consumer Deposits & Lending
Mr. Brendan Coughlin has been the President of Consumer Deposits & Lending at Citizens Financial Group, Inc. since... read more
Ellen A. Taylor Head of Investor Relations and Executive Vice President
Ms. Ellen A. Taylor has been Head of Investor Relations and Executive Vice President of Citizens Financial Group, Inc.... read more
Hana Deiter Senior Vice President
Ms. Hana Deiter serves as Senior Vice President at Citizens Financial Group. Ms. Deiter served as Senior Vice President... read more
Citizens Financial Group Salaries
How much does Citizens Financial Group pay?
How much do people at Citizens Financial Group get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Citizens Financial Group is $131,439, or $63 per hour, while the estimated median salary is $130,211, or $62 per hour.
At Citizens Financial Group, the highest paid job is a Director of Sales at $227,276 annually and the lowest is a Receptionist at $38,620 annually. Average Citizens Financial Group salaries by department include: Legal at $199,248, HR at $125,408, Sales at $145,072, and Customer Support at $68,953. Half of Citizens Financial Group salaries are above $130,211.
14 employees at Citizens Financial Group rank their Compensation in the Bottom 5% of similar sized companies (based on 45 ratings) while 14 employees at Citizens Financial Group rank their Perks And Benefits in the Bottom 10% of similar sized companies (based on 15 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $68k | $68k | 1st Percentile |
17th Percentile $98k | $98k | 17th Percentile |
33rd Percentile $129k | $129k | 33rd Percentile |
50th Percentile $187k | $187k | 50th Percentile |
67th Percentile $241k | $241k | 67th Percentile |
83rd Percentile $271k | $271k | 83rd Percentile |
100th Percentile $301k | $301k | 100th Percentile |
$131,439*
Average Compensation
$130,211*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Citizens Financial Group Salaries by Department
Diversity & Inclusion at Citizens Financial Group
The Diversity score provides insights into how diverse employees feel and rate their work experience at Citizens Financial Group across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Citizens Financial Group Perks & Benefits
Health & Wellness
- Health Insurance
Paid Time Off
- PTO / Vacation Policy
Citizens Financial Group PTO
Citizens Financial Group's PTO and Vacation policy typically gives 15-20 days off a year. Citizens Financial Group's benefits and PTO Package averages to represent a $1500 - $2500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Citizens Financial Group Careers
Citizens Financial Group Jobs
No Recent Jobs found for Citizens Financial Group on Comparably
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H1B Visa
In 2019, Citizens Financial Group applied for 89 H1B visas. Of the work permits applied for, 83% were approved.
Work Permit Application Outcome
89
Total Applied
H1B Applications Outcome
- 83% Granted (74 out of 89)
- 1% Denied (1 out of 89)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 89)
- 16% Certified-Withdrawn Application was approved but later withdrawn by employer (14 out of 89)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Citizens Financial Group Know You Want To Work There
Frequently Asked Questions regarding Citizens Financial Group
Who is the CEO of Citizens Financial Group?
Citizens Financial Group CEO is Bruce Van Saun, their score by employees is 54
What is Citizens Financial Group eNPS?
The eNPS for Citizens Financial Group is -51
What is Citizens Financial Group revenue?
Citizens Financial Group revenue is $5B
What is the salary for Editor in Citizens Financial Group?
Editor average salary in the US is 88k
What are the salaries in the Operations in Citizens Financial Group?
The average salaries for Operations in Citizens Financial Group is 99k
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