-31
NPS
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Comcast
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About Comcast's Brand
As a Fortune 50 leader, Comcast NBCUniversal sets the pace for innovation across the industry and creates a variety of career opportunities worldwide. Among its major competitors, Comcast is ranked in 4th place for NPS while Netflix is 1st, and The Walt Disney Company is 2nd. Overall, Comcast has a negative social sentiment, when analyzing social media channels and online mentions.Their current market cap is $249.98B
Brand at a Glance
72%
Customer Loyalty
2.4/5
Product Quality
2.1/5
Pricing
2.2/5
Customer Service
Comcast Ranking
- #3 / 4 of its competitors
Comcast NPS
Comcast's Net Promoter Score (NPS) is a -31 with 31% Promoters, 7% Passives, and 62% Detractors. Net Promoter Score tracks whether Comcast's customers would recommend using the product based on a scale of -100 to 100.
Comcast Overall NPS
| 31% | Promoters |
|---|---|
| 7% | Passives |
| 62% | Detractors |
Comcast NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -31 | Jan 2025 | -31 |
Feb 2025 -31 | Feb 2025 | -31 |
Mar 2025 -31 | Mar 2025 | -31 |
Apr 2025 -31 | Apr 2025 | -31 |
May 2025 -30 | May 2025 | -30 |
Jun 2025 -31 | Jun 2025 | -31 |
Jul 2025 -31 | Jul 2025 | -31 |
Aug 2025 -33 | Aug 2025 | -33 |
Sep 2025 -33 | Sep 2025 | -33 |
Oct 2025 -31 | Oct 2025 | -31 |
Dec 2025 -33 | Dec 2025 | -33 |
Jan 2026 -33 | Jan 2026 | -33 |
How Other Brands Compare
Comcast is ranked third for NPS among its competitors. Netflix and The Walt Disney Company come in first and second, with Spectrum coming in at #4. Among those competitors, it is the second most valued company behind The Walt Disney Company.
Comcast |  Netflix |  The Walt Disney Company |  Spectrum | |
| Global Ranking | #- | #4 | #13 | #- |
| NPS | -31 | 43 | 38 | -78 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Negative | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $249.98B | $230.47B | $343.03B | $117.65B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Comcast NPS by Gender
Male customers rated Comcast's NPS 13 points higher than Female customers.
Male
-56
Comcast's NPS was rated -56 by Male customers on Comparably.
19%
Promoters
6%
Passives
75%
Detractors
Female
-69
Comcast's NPS was rated -69 by Female customers on Comparably.
12%
Promoters
7%
Passives
81%
Detractors
Comcast NPS by Ethnicity
Comcast's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -71 | Caucasian | -71 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -65 | African American/Black | -65 |
Asian or Pacific Islander -9 | Asian or Pacific Islander | -9 |
Native American -100 | Native American | -100 |
Other -70 | Other | -70 |
Comcast NPS by Age
Comcast's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Comcast NPS by Usage
Comcast's NPS was rated the highest by customers who have used Comcast's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -62 | Less than 1 Year | -62 |
1 to 2 Years -48 | 1 to 2 Years | -48 |
2 to 5 Years -61 | 2 to 5 Years | -61 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -75 | Over 10 Years | -75 |
Comcast NPS vs. Competitors
Compared to its competitors, Comcast's NPS is rated right above Dish Network, and is preceded by Shaw Communications.
| COMPANY | NPS Score | |
|---|---|---|
| Netflix | 43 |
| The Walt Disney Company | 38 |
 | Shaw Communications | 0 |
| Comcast | -31 |
 | Dish Network | -42 |
| Spectrum | -78 |
 | Broadview Networks | -100 |
Comcast Customer Reviews
Out of the 40 Comcast customer reviews 10 were positive and 30 were constructive. Comcast customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Comcast Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Comcast users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Comcast Customer Loyalty Score by Gender
Female customers rated Comcast's Customer Loyalty score 1% higher than Male customers.
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Male
73%
Yes
Female
74%
Yes
Comcast Customer Loyalty Score by Ethnicity
Comcast's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Comcast.
71
out of 100
Caucasian
60
out of 100
Hispanic or Latino
73
out of 100
African American/Black
75
out of 100
Asian or Pacific Islander
70
out of 100
Native American
69
out of 100
Other
Comcast Customer Loyalty Score by Age
Comcast's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 74% | 18-25 | 74% |
26-30 86% | 26-30 | 86% |
31-35 66% | 31-35 | 66% |
36-40 67% | 36-40 | 67% |
41-45 78% | 41-45 | 78% |
46-50 75% | 46-50 | 75% |
51-55 82% | 51-55 | 82% |
56-60 69% | 56-60 | 69% |
61-65 63% | 61-65 | 63% |
66+ 78% | 66+ | 78% |
Comcast Customer Loyalty Score by Usage
Comcast's Customer Loyalty score was rated the highest by customers who have used Comcast's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Comcast Customer Loyalty Score by Industry
Comcast's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Legal industry customers.
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Comcast Customer Loyalty vs. Competitors
Compared to its competitors, Comcast's Customer Loyalty score is rated right below Shaw Communications.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Broadview Networks | 100% |
| Netflix | 87% |
| The Walt Disney Company | 83% |
| Dish Network | 78% |
| Spectrum | 74% |
| Shaw Communications | 73% |
| Comcast | 72% |
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Comcast Product Quality
2.4/5
Comcast has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Comcast Product Information
Comcast’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated Comcast's product the highest. Reviewers from the Accounting industry rated Comcast the lowest at 2.2.
- Company Size
- 10,000+ Employees
Industry
Telecommunications
Media
Quick Insights into Comcast Product Quality
Comcast's Product Quality score was rated highest by customers from the Telecommunications industry, and rated lowest by customers from the Legal industry.
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Ranked Comcast Product Quality the Highest
Ranked Comcast Product Quality the Lowest
Comcast Product Quality Score by Gender
Male customers rated Comcast's Product Quality score 0.5 stars higher than Female customers.
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Male
2.2/5
Female
1.7/5
Comcast Product Quality Score by Ethnicity
Comcast's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.8 | African American/Black | 1.8 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Native American 1.8 | Native American | 1.8 |
Other 1.8 | Other | 1.8 |
Comcast Product Quality Score by Age
Comcast's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 2.7 | 26-30 | 2.7 |
31-35 2.3 | 31-35 | 2.3 |
36-40 1.9 | 36-40 | 1.9 |
41-45 2.4 | 41-45 | 2.4 |
46-50 2 | 46-50 | 2 |
51-55 2.3 | 51-55 | 2.3 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Comcast Product Quality Score by Usage
Comcast's Product Quality score was rated the highest by customers who have used Comcast's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Comcast Product Quality Score by Industry
Comcast's Product Quality score was rated the highest by Telecommunications industry customers, and the lowest by Legal industry customers.
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Comcast Product Quality vs. Competitors
Compared to its competitors, Comcast's Product Quality score is rated right above Broadview Networks, and is preceded by Dish Network.
| COMPANY | Product Quality Score | |
|---|---|---|
| Netflix | 4.2/5 |
| The Walt Disney Company | 4.1/5 |
| Shaw Communications | 3.2/5 |
| Dish Network | 2.6/5 |
| Comcast | 2.4/5 |
| Broadview Networks | 2/5 |
| Spectrum | 1.6/5 |
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Comcast Pricing
Comcast ROI & Value For Money
2.1/5
Comcast has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Comcast Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Comcast.
Quick Insights into Comcast ROI
Comcast's ROI score was rated highest by customers from the Telecommunications industry, and rated lowest by customers who have used Comcast's products/services for Over 10 Years.
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Ranked Comcast ROI the Highest
Ranked Comcast ROI the Lowest
Comcast ROI Score by Gender
Male customers rated Comcast's ROI score 0.4 stars higher than Female customers.
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Male
1.9/5
Female
1.5/5
Comcast ROI Score by Ethnicity
Comcast's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.8 | African American/Black | 1.8 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Comcast ROI Score by Age
Comcast's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
26-30 2.3 | 26-30 | 2.3 |
31-35 2.1 | 31-35 | 2.1 |
36-40 1.8 | 36-40 | 1.8 |
41-45 1.9 | 41-45 | 1.9 |
46-50 2 | 46-50 | 2 |
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Comcast ROI Score by Usage
Comcast's ROI score was rated the highest by customers who have used Comcast's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Comcast ROI Score by Industry
Comcast's ROI score was rated the highest by Telecommunications industry customers, and the lowest by Legal industry customers.
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Comcast Pricing vs. Competitors
Compared to its competitors, Comcast's ROI score is rated right above Spectrum, and is preceded by Dish Network.
| COMPANY | Pricing Score | |
|---|---|---|
| Netflix | 4/5 |
| The Walt Disney Company | 3.7/5 |
| Shaw Communications | 3.2/5 |
| Dish Network | 2.2/5 |
| Comcast | 2.1/5 |
| Spectrum | 1.5/5 |
| Broadview Networks | 1.5/5 |
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Comcast Customer Satisfaction (CSAT)
Comcast Customer Satisfaction (CSAT) Score
27 / 100
Comcast has an overall Customer Satisfaction score of 27 rated by its users and customers.
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Very Satisfied
20%
Satisfied
7%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
16%
Very Dissatisfied
52%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Comcast Customer Satisfaction
Comcast's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Retail industry.
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Ranked Comcast Customer Satisfaction the Highest
Ranked Comcast Customer Satisfaction the Lowest
Comcast Customer Satisfaction Score by Gender
Male customers rated Comcast's Customer Satisfaction score 3 points higher than Female customers.
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19 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 22% | |
Very Dissatisfied | 57% |
16 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 7% | |
Very Dissatisfied | 73% |
Comcast Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Comcast's Customer Satisfaction (CSAT) score was rated 16% according to Caucasian users and customers.
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16 / 100
Very Satisfied
14%
Satisfied
2%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
18%
Very Dissatisfied
64%
CSAT according to Hispanic or Latino
Comcast's Customer Satisfaction (CSAT) score was rated 22% according to Hispanic or Latino users and customers.
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22 / 100
Very Satisfied
11%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
56%
CSAT according to African American/Black
Comcast's Customer Satisfaction (CSAT) score was rated 28% according to African American/Black users and customers.
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28 / 100
Very Satisfied
6%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
50%
CSAT according to Asian or Pacific Islander
Comcast's Customer Satisfaction (CSAT) score was rated 20% according to Asian or Pacific Islander users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
60%
CSAT according to Native American
Comcast's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to Other
Comcast's Customer Satisfaction (CSAT) score was rated 16% according to Other users and customers.
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16 / 100
Very Satisfied
8%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
80%
Comcast Customer Satisfaction Score by Age
Comcast's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 54% | |||||||||||||||
| 26-30 | 30% | |||||||||||||||
| 31-35 | 30% | |||||||||||||||
| 36-40 | 9% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 25% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 56-60 | 12% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Comcast Customer Satisfaction Score by Usage
Comcast's Customer Satisfaction score was rated the highest by customers who have used Comcast's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Comcast Customer Satisfaction Score by Industry
Comcast's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.
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{
"title": "Comcast Customer Satisfaction Score by Industry",
"text": "Comcast's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.",
"bars": [
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"groupId": 504,
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"scoreClassName": "",
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{
"label": "Chemicals",
"groupId": 506,
"score": 0,
"stars": 0,
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"scoreClassName": "",
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{
"label": "Computer Hardware",
"groupId": 509,
"score": 33,
"stars": 0,
"csatScore": 33,
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{
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"groupId": 511,
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"stars": 0,
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{
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"groupId": 514,
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"stars": 0,
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{
"label": "Education",
"groupId": 515,
"score": 25,
"stars": 0,
"csatScore": 25,
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{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
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},
{
"label": "Insurance",
"groupId": 526,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Comcast's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Public Relations and Communications",
"groupId": 550,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
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},
{
"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
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]
}Comcast Customer Satisfaction vs. Competitors
Compared to its competitors, Comcast's Customer Satisfaction score is rated right above Spectrum, and is preceded by Dish Network.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Netflix | 85% |
| The Walt Disney Company | 77% |
| Shaw Communications | 75% |
| Dish Network | 31% |
| Comcast | 27% |
| Spectrum | 14% |
| Broadview Networks | 0% |
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Comcast Customer Service
2.2/5
Comcast has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Comcast's Customer Service
Address
Philadelphia, PA 19103
Website
https://corporate.comcast.com
Phone Number
2152867017
Comcast's Social Links
Quick Insights into Comcast Customer Service
Comcast's Customer Service score was rated highest by customers from the Telecommunications industry, and rated lowest by customers who have used Comcast's products/services for Over 10 Years.
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Ranked Comcast Customer Service the Highest
Ranked Comcast Customer Service the Lowest
Comcast Customer Service Score by Gender
Male customers rated Comcast's Customer Service score 0.4 stars higher than Female customers.
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Male
1.9/5
Female
1.5/5
Comcast Customer Service Score by Ethnicity
Comcast's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Comcast Customer Service Score by Age
Comcast's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 2.3 | 26-30 | 2.3 |
31-35 2.1 | 31-35 | 2.1 |
36-40 2.2 | 36-40 | 2.2 |
41-45 1.7 | 41-45 | 1.7 |
46-50 1.9 | 46-50 | 1.9 |
51-55 2.1 | 51-55 | 2.1 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Comcast Customer Service Score by Usage
Comcast's Customer Service score was rated the highest by customers who have used Comcast's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Comcast Customer Service Score by Industry
Comcast's Customer Service score was rated the highest by Telecommunications industry customers, and the lowest by Legal industry customers.
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Comcast Customer Service vs. Competitors
Compared to its competitors, Comcast's Customer Service score is rated right above Spectrum, and is preceded by Dish Network.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Walt Disney Company | 4.1/5 |
| Netflix | 4/5 |
| Shaw Communications | 3.5/5 |
| Dish Network | 2.4/5 |
| Comcast | 2.2/5 |
| Spectrum | 1.5/5 |
| Broadview Networks | 1.5/5 |
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Comcast as an Employer
4.0/5
Comcast has a 4.0/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Comcast scored a -31 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Comcast would recommend the brand to a friend. ENPS measures how likely Comcast employees would recommend working at Comcast to a friend.
Net Promoter Score
-31
NPS Score
| 31% | Promoters |
|---|---|
| 7% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 48% | Promoters |
|---|---|
| 24% | Passive |
| 28% | Detractors |
