Converse FAQs

This article will provide you with details on how to reset your password.

Select the reset password link

From the login screen, select 'Reset it' (1). On the next page enter the email address (2) associated with your account, then click Send Password Reset (3)

Click the Reset Password link in the email you received

Once you receive the Reset Password email, click the link within the email and you will be directed to create (1) and confirm (2) a new password. Then select Set Password (3).

Note:Passwords must be at least eight characters in length with a minimum one number and one special character ( @ \% + \ / \' # $ ^ : ! ? . ( ) {} [ ] ~ ` -_ ).

This article describes how to access support articles and support staff.

From the login screen

Access help articles and support staff from the log in screen by selecting Need Help?

Note: Accessing help articles from the Log In screen will only provide an abbreviated list of support articles. Log into the site to access the full suite of help articles by selecting the Visit Support link from the menu.

From the Home menu

Open the home menu (1) and select Visit Support (2) to be taken to the support site.

Contacting Support

USA Support

E-mail: [email protected]

Account Management: 1-800-554-2667

Fax: 1-617-377-2806

Canada Support

E-mail: [email protected]

Account Management: 1-800-387-9550

Fax: 1-514-876-6242

This article describes how to log in to Converse.net.

Enter the email address (1) and password (2) associated with your account, then click Log in. If you have forgotten your password select the reset password link (3). Access abbreviated support articles and contact information (4). To change the language for the site select EN (US) or FR (5).