Crate and Barrel – Full payment charged to credit card without receipt of goods for months. No followup - chasing store for information for arrival date. Invest in technology to take the pain out of the system. C-suite fail to understand customer experience. Get your spouse to buy something in store and experience it.

Crate & Barrel are an American chain of retail stores. read more

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Full payment charged to credit card without receipt of goods for months. No followup - chasing store for information for arrival date. Invest in technology to take the pain out of the system. C-suite fail to understand customer experience. Get your spouse to buy something in store and experience it.

Briefly describe your overall experience at your company

Generally the BOH and FOH associates are amazing they need to recognized more and management needs improvement
Review from Sales Dept

Briefly describe your overall experience at your company

Some days are better than to others the soho store used to feel like a family now it does not
Review from Operations Dept

Briefly describe your overall experience at your company

Overall working here is only tolerable because of my co-workers that are non managers.
Review from Operations Dept

Briefly describe your overall experience at your company

Challenging, dynamic, exciting, creative, forward thinking

What is most positive about the culture and environment at your company?

The morning review meeting. The afternoon review meeting.
Environment review from Customer Support Dept

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