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The team all suffers together so we bond, but this is a horrid way to have a bond.
What does the leadership team need to get better at?
Having actual real managerial experience. All were just promoted from individual contributers and have no real skills to lead a team.
What would you improve about your company's interview process?
Anything where they actually told the truth. the contract locks you in for TWO years and you will have to pay them up to $7,500 if you leave prior to that time frame ending.
Why do you feel undervalued and what would make you feel better about your compensation?
You are grossly underpaid in Client Services, and overworked. There are insane expectations and very little praise or compensation. The bonus wasn't even paid out in full last year in early 2020 for our work in 2019 which we rightly deserved and earned.
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