People, both customers and my colleagues
Dfs care less about their customers than they do about their staff. But they don't care, because if you want a sofa you buy it from them or one of their subsidiaries.
There is no accountability starting from the top of the Department. Supervisors do not have repercussions for the way they treat their employees. There is a high turnover rate due to the way the supervisors treat their employees.
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