DIRECTV Employee Reviews
Out of 251 DIRECTV employee reviews, 38% were positive. The remaining 62% were constructive reviews with the goal of helping DIRECTV improve their work culture. The Customer Support team, with 47% positive reviews, reports the best experience at DIRECTV compared to all other departments at the company. The Communications team offered the most constructive feedback, with 88% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Focus on leading evolution of the business to make profitible. It is far too top heavy, with leaders focused on "hitting" to receive their bonuses by cutting investment to position the company for a potential sale vs actually delivering a superior product & offering for customers & consumers
Wasteful practices that cost customers money
Review from Operations Dept
less discrimination, better 401 k benefit package
Review from Customer Support Dept
The upper leadership team is clueless. Customers are leaving in droves since att bought out directv. They need to listen to the field. The field is the face of the company. They actually have the experiences with people and hear what people are saying.
Review from Communications Dept
Communicating what needs to be done
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
They removed long-term incentives in the company for anyone below Sr. Director level, while loading up work & responsibility at the Director level & below. Since they do not offer any type of stock or equity in DIRECTV or its parent companies (AT&T/TPG), employees are not vested in its success.
more benefits and an increase
Wages are rising across the board. Other companies in same industry with very similar positions are being compensated by several dollars more an hour.
Review from Communications Dept
For what technicians have to endure the pay is not nearly enough in a booming economy. Better pay and benefits.
Review from Communications Dept
At&t can care less about us and ther in house employees. Contractors must sign unconstitutional contracts to ensure work. 1 DirecTV contractor must have AT&T cell service or you will be fined and or shut off (Fired) 2 Chargebacks, contractors will be charged $64 even for customer caused issues.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Need a more collaborative environment, which is diffucult to create when everyone is overworked, stressed, and tired.
Field work is primarily a solo endeavor. Rarely have scenarios where we work with others.
Review from Communications Dept
My team relies on a communication style of multiple small group texts in different regions. We get along better and are able to get through the days and make better sense of the mess that is AT&T, who is handling Directv business.
Review from Operations Dept
More teamwork. Team building. Truthful and open communication. Transparency.
Review from Communications Dept
Better working conditions cubicles and better training
Review from IT Dept
What needs to change to make the company culture better?
More accessible leadership. Company did not make the transition to virtual well, the executive leadership is largely out of reach to its employee base, which makes it largely out of touch to whats happening in the ranks. Despite direct negative feedback & very low ENPS, they turn a blind eye.
Walk the talk. Culture initiatives are put in place, but not always adhered to.
new management needs to be hired
Review from Customer Support Dept
Company actually needs to care about the employees.
Review from Communications Dept
There needs to be professionalism
Review from Operations Dept
What would you improve about your company's interview process?
they need to do more past experience into aspect
Review from Customer Support Dept
What's going wrong and how can it be improved?
Too expensive and running out of promos
the management has their favorites and the promotions go to who they like
Review from Customer Support Dept
Company is just money hungry
Review from Operations Dept
Upper management needs to listen and care about the employees. Stop working people to death.
Review from Communications Dept
Poor management from the top down. Fire the CEO, VP, and RDO's.
Review from Operations Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of DIRECTV yet.
Be the first to contribute a review.