DSW Competitors | Comparably
DSW Inc. is a United States branded footwear and accessories specialty retailer operating 326 shoe stores in 40 states read more
EMPLOYEE
PARTICIPANTS
590
TOTAL
RATINGS
4617

DSW Competitors

DSW competitors include Clarks, Abercrombie & Fitch Company, Famous Footwear, Payless ShoeSource and Citi Trends. DSW ranks 4th in CEO Score on Comparably vs its competitors. See below how DSW compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

CEO Rank
4th
eNPS Rank
5th
Gender Rank
4th
Diversity Rank
4th
Product Quality
4th
NPS Rank
4th
Pricing Rank
4th
Customer Service
4th

DSW Competitors at a Glance

Product Quality Score Comparison

DSW Ranks 4th in Product Quality Score

262 Customers rate DSW's Product Quality Score a 3/5, which ranks it 4th against its competitors, below Abercrombie & Fitch Company.

  1. 1st
    Clarks
    4.2 / 5
  2. 2nd
    Payless ShoeSource
    3.9 / 5
  3. 3rd
    Abercrombie & Fitch Company
    3.7 / 5
  4. 4th
    DSW
    3 / 5
  5. 5th
    Citi Trends
    2.9 / 5
  6. 6th
    Famous Footwear
    2.6 / 5
Product Quality Score Comparison
RankCompany Score
1Clarks85
2Payless ShoeSource79
3Abercrombie & Fitch Company74
4DSW61
5Citi Trends59
6Famous Footwear52
NPS Comparison

DSW Ranks 4th in Net Promoter Score

305 Customers rate DSW's Net Promoter Score a -9, which ranks it 4th against its competitors, below Abercrombie & Fitch Company. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend DSW to a friend?”.

  1. 1st
    Clarks
    39
  2. 2nd
    Payless ShoeSource
    35
  3. 3rd
    Abercrombie & Fitch Company
    17
  4. 4th
    DSW
    -9
  5. 5th
    Famous Footwear
    -28
  6. 6th
    Citi Trends
    -32
NPS Comparison
RankCompany Score
1Clarks39
2Payless ShoeSource35
3Abercrombie & Fitch Company17
4DSW-9
5Famous Footwear-28
6Citi Trends-32
Pricing Score Comparison

DSW Ranks 4th in Pricing Score

245 Customers rate DSW's Pricing Score a 3/5, which ranks it 4th against its competitors, below Abercrombie & Fitch Company.

  1. 1st
    Payless ShoeSource
    4 / 5
  2. 2nd
    Clarks
    4 / 5
  3. 3rd
    Abercrombie & Fitch Company
    3.4 / 5
  4. 4th
    DSW
    3 / 5
  5. 5th
    Citi Trends
    3 / 5
  6. 6th
    Famous Footwear
    2.4 / 5
Pricing Score Comparison
RankCompany Score
1Payless ShoeSource81
2Clarks80
3Abercrombie & Fitch Company69
4DSW61
5Citi Trends61
6Famous Footwear49
Customer Service Comparison

DSW Ranks 4th in Customer Service

230 Customers rate DSW's Customer Service a 2.8/5, which ranks it 4th against its competitors, below Abercrombie & Fitch Company.

  1. 1st
    Clarks
    4.1 / 5
  2. 2nd
    Payless ShoeSource
    3.9 / 5
  3. 3rd
    Abercrombie & Fitch Company
    3.6 / 5
  4. 4th
    DSW
    2.8 / 5
  5. 5th
    Citi Trends
    2.7 / 5
  6. 6th
    Famous Footwear
    2.4 / 5
Customer Service Comparison
RankCompany Score
1Clarks82
2Payless ShoeSource78
3Abercrombie & Fitch Company72
4DSW57
5Citi Trends54
6Famous Footwear49
Overall Culture Score Comparison

DSW Ranks 4th in Overall Culture Score

590 Employees rate DSW's Overall Culture a 60/100, which ranks it 4th against its competitors, below Famous Footwear. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.

  1. 1st
    Clarks
    72 / 100
  2. 2nd
    Abercrombie & Fitch Company
    65 / 100
  3. 3rd
    Famous Footwear
    64 / 100
  4. 4th
    DSW
    60 / 100
  5. 5th
    Payless ShoeSource
    58 / 100
  6. 6th
    Citi Trends
    55 / 100
Overall Culture Score Comparison
RankCompany Score
1Clarks72
2Abercrombie & Fitch Company65
3Famous Footwear64
4DSW60
5Payless ShoeSource58
6Citi Trends55
eNPS Comparison

DSW Ranks 5th in Employee Net Promoter Score

480 Employees rate DSW's Employee Net Promoter Score a -31, which ranks it 5th against its competitors, below Payless ShoeSource. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at DSW to a friend?”.

  1. 1st
    Abercrombie & Fitch Company
    -6
  2. 2nd
    Clarks
    -15
  3. 3rd
    Famous Footwear
    -22
  4. 4th
    Payless ShoeSource
    -28
  5. 5th
    DSW
    -31
  6. 6th
    Citi Trends
    -35
eNPS Comparison
RankCompany eNPS
1Abercrombie & Fitch Company-6
2Clarks-15
3Famous Footwear-22
4Payless ShoeSource-28
5DSW-31
6Citi Trends-35
Gender Score Comparison

DSW Ranks 4th in Gender Score

61 Employees rate DSW's Gender Score a 60/100, which ranks it 4th against its competitors, below Famous Footwear. The Gender Score tracks how positively women rate their experience at DSW.

  1. 1st
    Clarks
    72 / 100
  2. 2nd
    Abercrombie & Fitch Company
    66 / 100
  3. 3rd
    Famous Footwear
    62 / 100
  4. 4th
    DSW
    60 / 100
  5. 5th
    Payless ShoeSource
    58 / 100
  6. 6th
    Citi Trends
    54 / 100
Gender Score Comparison
RankCompany Score
1Clarks72
2Abercrombie & Fitch Company66
3Famous Footwear62
4DSW60
5Payless ShoeSource58
6Citi Trends54
Diversity Score Comparison

DSW Ranks 4th in Diversity Score

41 Employees rate DSW's Diversity Score a 54/100, which ranks it 4th against its competitors, below Payless ShoeSource. The Diversity Score tracks how positively diverse employees rate their experience at DSW.

  1. 1st
    Clarks
    82 / 100
  2. 2nd
    Abercrombie & Fitch Company
    63 / 100
  3. 3rd
    Payless ShoeSource
    61 / 100
  4. 4th
    DSW
    54 / 100
  5. 5th
    Citi Trends
    53 / 100
  6. 6th
    Famous Footwear
    46 / 100
Diversity Score Comparison
RankCompany Score
1Clarks82
2Abercrombie & Fitch Company63
3Payless ShoeSource61
4DSW54
5Citi Trends53
6Famous Footwear46

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