DSW Employee Reviews

Just not a lot of training for new hires. Some employees are definitley favored more by managers. Just an ok enviroment

It was a great company to work for; however, the manager did not make sure that he accomidated our schedules in which I had to resign because i needed a part time job where I worked at least 15-20 hrs a week and he did not seem to appreicate our needs for a steady shift.

It was the best place to work untill they replace some management now it is going down hill at the distribution warehouse. They are firing. People who has a long commitment with the company. For exsample an associate playing with another associate playing getting are day started. And one of them get

Review from Operations Dept

My 5 years has gone by very fast! I'm a part of a market with a great connection to one another and my store team experience has been great!

Poor lewdership in the last 2 years. The new CEO lacks the ability to cast a vision

The management works with the strong core values of the company's PAST. Since the pandemic, the company has not cared about the people- who are the building blocks to the success of the company! They seem to only care about monetary value and not experiences anymore.

understandable caring and best mangers i ever had

nothing, there was no interaction

positive reinforcement and praise for doing well and improvement

that they live the values

Just better training. They dont really train you ans then are shocked when you cant do somethiing

Communication, active listening, customer servicing

Maturity and accountability. They need to have patience

Treating their employees with respect. New employees are not recognized, treated much more harshly, seen in a negative way simply because they don't get the hang of things immediately. They pride themselves on being a positive work place but it is so toxic its disgusting.

Review from Sales Dept

Understanding that not everyone can get the hang of things immediately and that this job is actually pretty stressful.

Heath i insurance and paid time off

Review from Operations Dept

PTO is great and there are several educational opportunities

We havent received a bonus un 2 years that was the best part

NA, provided no answer for this question

While never given hours I did feel the hourly rate I was offered and the discount were very good. I was only looking for part time so I did not need other benefits

Review from Sales Dept

I believe they severely underpay people in management & only provide funding for personnel in sales associate roles due to minimum wage raises. Example- a 3rd level manager of 6 years makes $18/hr while an associate who is under 1 year makes $16.50/hr. No allowed conversation compensation tolerated.

Basing a managers rate of pay off of rhe area the store is in tather then on the roll in which they fill is unfair. A supervisor in one city will be making far leas then one in another ciry simply nased on "fair market value" yet asked to di the same job as the one getting pair more.

Literally you are expected to do everything if working the register. You have to ring people up, process returns, do recovery, do markdowns, clean, and accept that disrespect from coworkers and customers as if you don't have feelings and just to accept it without complaining.

Review from Sales Dept

Should be paid more to deal with some of these customers

If the hourly wage could be discussed.

We make each other stronger with in the team

Review from Operations Dept

Very collaboritive group they work well together

The team I have built in my store is based off of the company's past culture. The culture the company wishes to portray is great- but contradicts the company's actions. They want people to feel valued- but then cut bonuses in half due to technical online ordering system errors not of our fault.

They're always ready to work

We all get along and make fun of all the things wrong here.

Talk to the employees more so no one feels left out.

Review from Sales Dept

The coworkers I did interact with all seemed very nice

Review from Sales Dept

To have a better attitude about working together.

I realize that no costumer is attended to. No one interacts with them. They need help and the most fulfilling process interpersonal skills. You when as you loose but don’t take it to heart, it is no reflection of them. Teamwork is essential not just with your favorite ether. So much mo

Review from Sales Dept

The managers need to actually be there and better train them and not just tell them what to do

The associates interacting with each other

Review from Operations Dept

I like some employees but i feel like a place holder and third in line. Im never in the loop, and i am just here for when they go on vacations

I love the culture and environment I have been able to build and maintain- it feels as f the company works against this with their actions. One being the cuts on payroll- Corporate have expressed the hope people just quit after not scheduling them for a month- to avoid layoffs & legal responsibility

The strive I give my associates to work as a team and to always try their best

I didn't get a chance to find out

Management, quality of employees, and respect!

Checking in on managers. The store manager at my store became a real issue the last few months I worked there. She was rude to me and got upset with us a lot. She would try and put all of her job duties onto us and then get mad when we didnt finish our own tasks

My store manager focuses on checking off diversity marks but has underlying focuses of making herself look good to corporate and not necessarily caring about associates cultures.

Review from Sales Dept

THere needs to be a new manager and district manager

Change the assistant manager for sure. Her attitude doesn't bring me joy to come to work. I feel like my work there is useless and unappreciated. Yet i have to deal with all the comments that she makes.

Review from Sales Dept

More than one manager interview

Review from Operations Dept

Met leadership team and understood their values

It was with my ASM back in 2021 and it was very professional, nothing I hear now from our new employees that are hired about the hiring process

My manager and ASM bith were present and transparent on job duties, expectations and really gave me a welcoming feeling that continued through my time with them.

The interviewer was kind and seemed very interested in what I had to say, everything was seemingly welcoming.

Review from Sales Dept

Ask for availability of employees

Hire managers that are realistic and qualified

I would ask about experience with retail, customer service, and get an understanding on what brings them in to want to work at DSW

Straight forward interview process. Please be more transparent about how the company operates and especially how dysfunctional senior leadership is. I pity any new team members walking into this company.

It should go into more detail about whats expected of you.

What used to make me happy was the drive to grow, learn, and gain experience- as of recently, they have bled us so dry and spread us so thin with more work, less support, and then inaccurate/ unfair reviews. Example- 40% of performance based on a program with severe technical issues (Fulfillment).

I like helping the customers.

to be an effective leader

The people that i work with in the store

Working with the warehouse manager and Supervisor. They have encouraged me, taught me by example, been the most amazing leaders and if I ever need them they are a phone call away.

Review from Admin Dept

I feel my manager is not a good fit for the role and a store visit where higher up or HR comes in and talks to each associate one on one about her to discuss how everyone feels, because I feel everyone's feelings deserved to be validated!

Management needs to check in on employees. Management is also fine with talking bad about employees right in front of them. There is seemingly no patience for new employees since you're expected to do everything and know everything about how to do every task despite not being trained.

Review from Sales Dept

Social with costumer and find enjoyment and fulfillment. Learn tougher skin and roll of the bad because interactions come and go everyday. Management need to be responsible and address issues then excuse bad and inconsiderate behavior. Keep public language professional

Review from Sales Dept

The manager needs to make the schedules fairly so that we all have opening mid and closing shifts

We need a new store manager who cares about the people who work with her and not making it a manipulation tactic to tell every associate to "turn it off" when they come to work. So being very misleading and very contradicting.

Review from Sales Dept

Communication between boss and employees

Review from Customer Support Dept

Work hour distribution

Review from Sales Dept