DSW Employee Reviews
Out of 467 DSW employee reviews, 62% were positive. The remaining 38% were constructive reviews with the goal of helping DSW improve their work culture. The Customer Support team, with 79% positive reviews, reports the best experience at DSW compared to all other departments at the company. The Sales team offered the most constructive feedback, with 44% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Just better training. They dont really train you ans then are shocked when you cant do somethiing
Communication, active listening, customer servicing
Maturity and accountability. They need to have patience
Treating their employees with respect. New employees are not recognized, treated much more harshly, seen in a negative way simply because they don't get the hang of things immediately. They pride themselves on being a positive work place but it is so toxic its disgusting.
Review from Sales Dept
Understanding that not everyone can get the hang of things immediately and that this job is actually pretty stressful.
Why do you feel undervalued and what would make you feel better about your compensation?
I believe they severely underpay people in management & only provide funding for personnel in sales associate roles due to minimum wage raises. Example- a 3rd level manager of 6 years makes $18/hr while an associate who is under 1 year makes $16.50/hr. No allowed conversation compensation tolerated.
Basing a managers rate of pay off of rhe area the store is in tather then on the roll in which they fill is unfair. A supervisor in one city will be making far leas then one in another ciry simply nased on "fair market value" yet asked to di the same job as the one getting pair more.
Literally you are expected to do everything if working the register. You have to ring people up, process returns, do recovery, do markdowns, clean, and accept that disrespect from coworkers and customers as if you don't have feelings and just to accept it without complaining.
Review from Sales Dept
Should be paid more to deal with some of these customers
If the hourly wage could be discussed.
What do your coworkers need to improve and how could you work together better?
Talk to the employees more so no one feels left out.
Review from Sales Dept
The coworkers I did interact with all seemed very nice
Review from Sales Dept
To have a better attitude about working together.
I realize that no costumer is attended to. No one interacts with them. They need help and the most fulfilling process interpersonal skills. You when as you loose but don’t take it to heart, it is no reflection of them. Teamwork is essential not just with your favorite ether. So much mo
Review from Sales Dept
The managers need to actually be there and better train them and not just tell them what to do
What needs to change to make the company culture better?
Management, quality of employees, and respect!
Checking in on managers. The store manager at my store became a real issue the last few months I worked there. She was rude to me and got upset with us a lot. She would try and put all of her job duties onto us and then get mad when we didnt finish our own tasks
My store manager focuses on checking off diversity marks but has underlying focuses of making herself look good to corporate and not necessarily caring about associates cultures.
Review from Sales Dept
THere needs to be a new manager and district manager
Change the assistant manager for sure. Her attitude doesn't bring me joy to come to work. I feel like my work there is useless and unappreciated. Yet i have to deal with all the comments that she makes.
Review from Sales Dept
What would you improve about your company's interview process?
Ask for availability of employees
Hire managers that are realistic and qualified
I would ask about experience with retail, customer service, and get an understanding on what brings them in to want to work at DSW
Straight forward interview process. Please be more transparent about how the company operates and especially how dysfunctional senior leadership is. I pity any new team members walking into this company.
It should go into more detail about whats expected of you.
What's going wrong and how can it be improved?
I feel my manager is not a good fit for the role and a store visit where higher up or HR comes in and talks to each associate one on one about her to discuss how everyone feels, because I feel everyone's feelings deserved to be validated!
Management needs to check in on employees. Management is also fine with talking bad about employees right in front of them. There is seemingly no patience for new employees since you're expected to do everything and know everything about how to do every task despite not being trained.
Review from Sales Dept
Social with costumer and find enjoyment and fulfillment. Learn tougher skin and roll of the bad because interactions come and go everyday. Management need to be responsible and address issues then excuse bad and inconsiderate behavior. Keep public language professional
Review from Sales Dept
The manager needs to make the schedules fairly so that we all have opening mid and closing shifts
We need a new store manager who cares about the people who work with her and not making it a manipulation tactic to tell every associate to "turn it off" when they come to work. So being very misleading and very contradicting.
Review from Sales Dept
What would you most like to see improved at your company?
Communication between boss and employees
Review from Customer Support Dept
Work hour distribution
Review from Sales Dept