encore Employee Reviews
Out of 221 encore employee reviews, 68% were positive. The remaining 32% were constructive reviews with the goal of helping encore improve their work culture. The Operations team, with 66% positive reviews, reports the best experience at encore compared to all other departments at the company. The Sales team offered the most constructive feedback, with 35% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Very empathetic and understanding but
They do their job incredibly well.
Open Communication and Townhall Meetings every month.
Review from Operations Dept
They seem very interested in my success
Review from Operations Dept
They're good at remembering your name.
What does the leadership team need to get better at?
Valuing their people over profits
Life aside from kpi's, the service they want us to provide cannot happen when we are treated as robots not human beings
Stop badmouthing employees and be honest
The leaders at the property level does the best that they can to meet the needs but are OFTEN under this strangle hold due to the pressures and lack of support from the REGIONAL LEADERS AND ABOVE. No one ever remains with this company and if you ask then why it's lack of pay and Sr. Leadership.
They need to care more about thier role period
What is the best part about your compensation package?
Theres room for compensation growth
I returned from Covid furlough as a part time (my choice) employee the pay is good, 401K etc
Time flexibility and paid vacation
Our insurance is ok but my pay is on par
Good health care and paid vacation
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The insurance has very high deductables
Review from Operations Dept
The company enters into these over leveraged contracts with the hotels paying the in some cases more than 40% of their revenue. This leaves very lotions for those of us that are forced to support these events. But we are certain that Sr. Leadership has always bonuses but no increase for the team.
HR doesnt trust their directors to give proper offers to qualified individuals
I believe employees at encore would feel valued and feel better about their compensation if they were paid appropriately. Also, when reviews come around each year, the raises that are offered are often laughable. They don't even cover inflation, so you are essentially getting no raise.
Higher pay, better benefits, more staff/help, more incentives.
What are some of the best things about your team?
Personality and the drive for excellence.
We all work well together and get along
Review from Operations Dept
We all have the same experiences at work and can relate well.
Review from Operations Dept
We all work well together and want to excel at our job while also providing the best for our clients and each other.
Review from Operations Dept
The fact that were are actually a "Team".
What do your coworkers need to improve and how could you work together better?
They create a toxic environment with constant negativity, selfishness and bullying to get what they want- they need to be separated bc they gang up together to get what they want.
Everyone is under pressure forced to work outrageous hours.
Communication with our team members.
Take better care of residents
Getting more leadership from management would help.
Review from Operations Dept
What is most positive about the culture and environment at your company?
We all like what we do as techs
We are all friends and respectful of each other
Review from Operations Dept
The vast amount of knowledeable people
friendly people, mutual respect and a willingness to help
We all collaborate regularly towards maximizing company profits by sharing equipment and labor, this culture of collaboration is good and makes you feel more connected to your peers.
What needs to change to make the company culture better?
The Senior Leaders set the tone for the company and this region has the most disconnected Regional leaders. Hotels actually don't even enjoy interaction with them. There are some Directors and Sales Team members that makes it bearable.
People need to be all around nicer and better at building eachother up.
Change the bonus structure to make people care I will do more Just pay. People more and bonus them less.
Review from Operations Dept
Quit adding to a person's job description without compensation.
Review from Operations Dept
The property manager and the director need to go. They focus on keeping operating costs low by constantly understaffing my team during busy weeks.
Review from Operations Dept
What did you like most about the interview process?
Friendlieness of the interviewer and space
It was quick and easy
Review from Operations Dept
Taking the test and learning from the exams.
Directors were candid and forward
Process was simple and 100% virtual other than a 4 panel drug screen that can be done for free virtually wherever you would like
What would you improve about your company's interview process?
Explain in better terms everytime
Define the job your applying for.
Review from Operations Dept
Interviewer didn't seem welcoming, was more desperate to get new recruits.
Review from Operations Dept
What makes you most happy at work?
Going home at the end of the day
Review from Operations Dept
Making the clients happy and less stressed
Review from Operations Dept
Learning, Problem Solving & Serving the Customer.
flexibility, culture and the real feeling of being part of something good
Knowing that the sky is the limit, in regards to my growth at Encore
What's going wrong and how can it be improved?
We are overpriced and have awful equipment and unskilled labor.
Need to find out why no one considered my answers
Pandemic No hospitality live meetings Company trying to change to virtual meetings but they are behind the curve and understaffed the people that are left after furloughs are working harder than ever many seven days a week 10-12 hr days. And on reduced pay
Review from Sales Dept
The company is focused on taking over other companies instead on focusing on making the existing workplace better
Review from Operations Dept
I make way too little, come on you asked this already
Review from Operations Dept
What do you like best about your company?
I like paid vacation and training as well as health benefits
The health benefits
Review from Sales Dept
What would you most like to see improved at your company?
Training and support, which are currently ineffective or n on-existent
Review from Sales Dept