encore Employee Reviews
Out of 221 encore employee reviews, 68% were positive. The remaining 32% were constructive reviews with the goal of helping encore improve their work culture. The Operations team, with 66% positive reviews, reports the best experience at encore compared to all other departments at the company. The Sales team offered the most constructive feedback, with 35% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Valuing their people over profits
Life aside from kpi's, the service they want us to provide cannot happen when we are treated as robots not human beings
Stop badmouthing employees and be honest
The leaders at the property level does the best that they can to meet the needs but are OFTEN under this strangle hold due to the pressures and lack of support from the REGIONAL LEADERS AND ABOVE. No one ever remains with this company and if you ask then why it's lack of pay and Sr. Leadership.
They need to care more about thier role period
Why do you feel undervalued and what would make you feel better about your compensation?
The insurance has very high deductables
Review from Operations Dept
The company enters into these over leveraged contracts with the hotels paying the in some cases more than 40% of their revenue. This leaves very lotions for those of us that are forced to support these events. But we are certain that Sr. Leadership has always bonuses but no increase for the team.
HR doesnt trust their directors to give proper offers to qualified individuals
I believe employees at encore would feel valued and feel better about their compensation if they were paid appropriately. Also, when reviews come around each year, the raises that are offered are often laughable. They don't even cover inflation, so you are essentially getting no raise.
Higher pay, better benefits, more staff/help, more incentives.
What do your coworkers need to improve and how could you work together better?
They create a toxic environment with constant negativity, selfishness and bullying to get what they want- they need to be separated bc they gang up together to get what they want.
Everyone is under pressure forced to work outrageous hours.
Communication with our team members.
Take better care of residents
Getting more leadership from management would help.
Review from Operations Dept
What needs to change to make the company culture better?
The Senior Leaders set the tone for the company and this region has the most disconnected Regional leaders. Hotels actually don't even enjoy interaction with them. There are some Directors and Sales Team members that makes it bearable.
People need to be all around nicer and better at building eachother up.
Change the bonus structure to make people care I will do more Just pay. People more and bonus them less.
Review from Operations Dept
Quit adding to a person's job description without compensation.
Review from Operations Dept
The property manager and the director need to go. They focus on keeping operating costs low by constantly understaffing my team during busy weeks.
Review from Operations Dept
What would you improve about your company's interview process?
Explain in better terms everytime
Define the job your applying for.
Review from Operations Dept
Interviewer didn't seem welcoming, was more desperate to get new recruits.
Review from Operations Dept
What's going wrong and how can it be improved?
We are overpriced and have awful equipment and unskilled labor.
Need to find out why no one considered my answers
Pandemic No hospitality live meetings Company trying to change to virtual meetings but they are behind the curve and understaffed the people that are left after furloughs are working harder than ever many seven days a week 10-12 hr days. And on reduced pay
Review from Sales Dept
The company is focused on taking over other companies instead on focusing on making the existing workplace better
Review from Operations Dept
I make way too little, come on you asked this already
Review from Operations Dept
What would you most like to see improved at your company?
Training and support, which are currently ineffective or n on-existent
Review from Sales Dept