18
NPS
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Epicor Software
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About Epicor Software's Brand
The essential partners to the world's most essential businesses. Among its major competitors, Epicor Software is ranked in 3rd place for NPS while SAP is 1st, and Sage is 2nd.
Brand at a Glance
77%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Epicor Software CMO
Paul Stoddart
Paul Stoddart is the Chief Marketing Officer of Epicor, a global leader providing flexible, industry-specific software designed around the needs of manufacturing, distribution, retail, and service industry customers. At Epicor, Stoddart is responsible for developing and leading the organization’s established global marketing team, overseeing all marketing functions to include the vision, strategy, execution, and pipeline generation as well as all global marketing and communications execution.
Epicor Software Ranking
- #2 / 4 of its competitors
Epicor Software NPS
Epicor Software's Net Promoter Score (NPS) is a 18 with 47% Promoters, 24% Passives, and 29% Detractors. Net Promoter Score tracks whether Epicor Software's customers would recommend using the product based on a scale of -100 to 100.
Epicor Software Overall NPS
| 47% | Promoters |
|---|---|
| 24% | Passives |
| 29% | Detractors |
Epicor Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 3 | Feb 2023 | 3 |
Mar 2023 2 | Mar 2023 | 2 |
Jul 2023 2 | Jul 2023 | 2 |
Nov 2023 5 | Nov 2023 | 5 |
Feb 2024 6 | Feb 2024 | 6 |
Mar 2024 8 | Mar 2024 | 8 |
Apr 2024 11 | Apr 2024 | 11 |
May 2024 13 | May 2024 | 13 |
Jun 2024 14 | Jun 2024 | 14 |
Dec 2024 16 | Dec 2024 | 16 |
Jan 2025 17 | Jan 2025 | 17 |
May 2026 17 | May 2026 | 17 |
How Other Brands Compare
Epicor Software is ranked second for NPS among its competitors. SAP and INFOR (US), INC. come in first and third, with Netsuite coming in at #4.
Epicor Software |  SAP |  Netsuite |  INFOR (US), INC. | |
| Global Ranking | #- | #185 | #494 | #- |
| NPS | 18 | 32 | 3 | 5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $154.48B | - | $4.50B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Epicor Software NPS by Gender
Female customers rated Epicor Software's NPS 12 points higher than Male customers.
Male
37
Epicor Software's NPS was rated 37 by Male customers on Comparably.
62%
Promoters
13%
Passives
25%
Detractors
Female
49
Epicor Software's NPS was rated 49 by Female customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Epicor Software NPS by Ethnicity
Epicor Software's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 23 | Caucasian | 23 |
African American/Black 100 | African American/Black | 100 |
Epicor Software NPS by Age
Epicor Software's NPS was rated 100 points by customers ages 56-60 on Comparably.
Epicor Software NPS by Usage
Epicor Software's NPS was rated the highest by customers who have used Epicor Software's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -27 | Less than 1 Year | -27 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 100 | Over 10 Years | 100 |
Epicor Software NPS vs. Competitors
Compared to its competitors, Epicor Software's NPS is rated right above QAD, and is preceded by Sage.
| COMPANY | NPS Score | |
|---|---|---|
| SAP | 32 |
 | Sage | 20 |
| Epicor Software | 18 |
 | QAD | 14 |
| INFOR (US), INC. | 5 |
| Netsuite | 3 |
Epicor Software Customer Reviews
Out of the 3 Epicor Software customer reviews 3 were positive and 0 were constructive. Epicor Software customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Epicor Software Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Epicor Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Epicor Software Customer Loyalty Score by Gender
Female customers rated Epicor Software's Customer Loyalty score 7% higher than Male customers.
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Male
78%
Yes
Female
85%
Yes
Epicor Software Customer Loyalty Score by Ethnicity
Epicor Software's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Epicor Software.
70
out of 100
Caucasian
100
out of 100
African American/Black
Epicor Software Customer Loyalty Score by Age
Epicor Software's Customer Loyalty score was rated 100% by customers ages 56-60 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
Epicor Software Customer Loyalty Score by Usage
Epicor Software's Customer Loyalty score was rated the highest by customers who have used Epicor Software's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Epicor Software Customer Loyalty Score by Industry
Epicor Software's Customer Loyalty score was rated 40% by Tech industry customers.
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Epicor Software Customer Loyalty vs. Competitors
Compared to its competitors, Epicor Software's Customer Loyalty score is rated right above INFOR (US), INC., and is preceded by SAP.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| QAD | 85% |
| SAP | 81% |
| Epicor Software | 77% |
| INFOR (US), INC. | 77% |
| Netsuite | 74% |
| Sage | 67% |
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Epicor Software Product Quality
3.9/5
Epicor Software has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Epicor Software Product Information
Epicor Software serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Epicor Software supports Web devices and offers products for small, medium, and large sized businesses.
Epicor Software’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Epicor Software's product the highest. Reviewers from the Healthcare industry rated Epicor Software the lowest at 3.3.
- Website
- http://www.epicor.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
Manufacturing
Languages Supported
English
Chinese (Traditional)
French
German
Spanish
Chinese (Simplified)
Italian
Korean
Russian
Czech
Swedish
Polish
Finnish
Hungarian
Taiwanese
Quick Insights into Epicor Software Product Quality
Epicor Software's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers who have used Epicor Software's products/services for Less than 1 Year.
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Ranked Epicor Software Product Quality the Highest
Ranked Epicor Software Product Quality the Lowest
Epicor Software Product Quality Score by Gender
Female customers rated Epicor Software's Product Quality score 0.7 stars higher than Male customers.
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Male
3.7/5
Female
4.4/5
Epicor Software Product Quality Score by Ethnicity
Epicor Software's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 5 | African American/Black | 5 |
Epicor Software Product Quality Score by Age
Epicor Software's Product Quality score was rated 5 stars by customers ages 56-60 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 5 | 56-60 | 5 |
Epicor Software Product Quality Score by Usage
Epicor Software's Product Quality score was rated the highest by customers who have used Epicor Software's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Epicor Software Product Quality Score by Industry
Epicor Software's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare industry customers.
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Epicor Software Product Quality vs. Competitors
Compared to its competitors, Epicor Software's Product Quality score is rated right above QAD, and is preceded by SAP.
| COMPANY | Product Quality Score | |
|---|---|---|
| SAP | 4.1/5 |
| Epicor Software | 3.9/5 |
| QAD | 3.9/5 |
| Sage | 3.6/5 |
| INFOR (US), INC. | 3.5/5 |
| Netsuite | 3.4/5 |
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Epicor Software Pricing
Epicor Software ROI & Value For Money
3.6/5
Epicor Software has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Epicor Software Pricing Plans
Epicor Software has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Furniture industry. The users from the Mining and Metals industry think that they had the lowest ROI from Epicor Software.
Who Uses Epicor Software?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Epicor Software ROI
Epicor Software's ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Mining and Metals industry.
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Ranked Epicor Software ROI the Highest
Ranked Epicor Software ROI the Lowest
Epicor Software ROI Score by Gender
Female customers rated Epicor Software's ROI score 1 stars higher than Male customers.
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Male
3.5/5
Female
4.5/5
Epicor Software ROI Score by Ethnicity
Epicor Software's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
African American/Black 5 | African American/Black | 5 |
Epicor Software ROI Score by Age
Epicor Software's ROI score was rated 4.8 stars by customers ages 56-60 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 4.8 | 56-60 | 4.8 |
Epicor Software ROI Score by Usage
Epicor Software's ROI score was rated the highest by customers who have used Epicor Software's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Epicor Software ROI Score by Industry
Epicor Software's ROI score was rated the highest by Furniture industry customers, and the lowest by Mining and Metals industry customers.
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Epicor Software Pricing vs. Competitors
Compared to its competitors, Epicor Software's ROI score is rated right above Sage, and is preceded by SAP.
| COMPANY | Pricing Score | |
|---|---|---|
| QAD | 4/5 |
| SAP | 3.9/5 |
| Epicor Software | 3.6/5 |
| Sage | 3.5/5 |
| INFOR (US), INC. | 3.4/5 |
| Netsuite | 3.2/5 |
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Epicor Software Customer Satisfaction (CSAT)
Epicor Software Customer Satisfaction (CSAT) Score
82 / 100
Epicor Software has an overall Customer Satisfaction score of 82 rated by its users and customers.
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Very Satisfied
41%
Satisfied
41%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Epicor Software Customer Satisfaction
Epicor Software's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by Caucasian customers.
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Ranked Epicor Software Customer Satisfaction the Highest
Ranked Epicor Software Customer Satisfaction the Lowest
Epicor Software Customer Satisfaction Score by Gender
Female customers rated Epicor Software's Customer Satisfaction score 8 points higher than Male customers.
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75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 13% |
83 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Epicor Software Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Epicor Software's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
11%
CSAT according to African American/Black
Epicor Software's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Epicor Software Customer Satisfaction Score by Age
Epicor Software's Customer Satisfaction score was rated 100 points by customers ages 56-60 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 100% |
Epicor Software Customer Satisfaction Score by Usage
Epicor Software's Customer Satisfaction score was rated the highest by customers who have used Epicor Software's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Epicor Software Customer Satisfaction Score by Industry
Epicor Software's Customer Satisfaction score was rated 67 points by Tech industry customers.
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}Epicor Software Customer Satisfaction vs. Competitors
Compared to its competitors, Epicor Software's Customer Satisfaction score is rated right above SAP, and is preceded by QAD.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| QAD | 86% |
| Epicor Software | 82% |
| SAP | 81% |
| INFOR (US), INC. | 65% |
| Sage | 60% |
| Netsuite | 60% |
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Epicor Software Customer Service
3.9/5
Epicor Software has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Epicor Software's Customer Service
Address
804 Las Cimas Pkwy, Austin, TX 78746
Website
http://www.epicor.com
Phone Number
8009991809
Epicor Software's Social Links
Quick Insights into Epicor Software Customer Service
Epicor Software's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers who have used Epicor Software's products/services for 5 to 10 Years.
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Ranked Epicor Software Customer Service the Highest
Ranked Epicor Software Customer Service the Lowest
Epicor Software Customer Service Score by Gender
Female customers rated Epicor Software's Customer Service score 1 stars higher than Male customers.
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Male
3.5/5
Female
4.5/5
Epicor Software Customer Service Score by Ethnicity
Epicor Software's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 5 | African American/Black | 5 |
Epicor Software Customer Service Score by Age
Epicor Software's Customer Service score was rated 4.8 stars by customers ages 56-60 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 4.8 | 56-60 | 4.8 |
Epicor Software Customer Service Score by Usage
Epicor Software's Customer Service score was rated the highest by customers who have used Epicor Software's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Epicor Software Customer Service Score by Industry
Epicor Software's Customer Service score was rated 3 stars by Tech industry customers.
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Epicor Software Customer Service vs. Competitors
Compared to its competitors, Epicor Software's Customer Service score is rated right above Sage, and is preceded by SAP.
| COMPANY | Customer Service Score | |
|---|---|---|
| QAD | 4.1/5 |
| SAP | 4/5 |
| Epicor Software | 3.9/5 |
| Sage | 3.6/5 |
| INFOR (US), INC. | 3/5 |
| Netsuite | 3/5 |
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Epicor Software as an Employer
3.8/5
Epicor Software has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Epicor Software scored a 18 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Epicor Software would recommend the brand to a friend. ENPS measures how likely Epicor Software employees would recommend working at Epicor Software to a friend.
Net Promoter Score
18
NPS Score
| 47% | Promoters |
|---|---|
| 24% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 37% | Promoters |
|---|---|
| 29% | Passive |
| 34% | Detractors |
