57
eNPS Score
Q&A With Extreme Networks Employees
Extreme Networks employees answer questions about what life is like behind the scenes at their company, including queries about culture, leadership, professional development, and compensation.
How employees describe working at Extreme Networks
great services and support by Extreme
Great team to work with.
Internal processes are very slow for a company that claims to move at Cloud speed. Too many button pushers relying on another button pusher before they can push theirs, especially in HR. Office perks not on par as other companies in Silicon Valley, bragging about playing cornhole once a week.
Fun, collaborative & fast - paced. Everyone is on the same team and we all want to succeed together, we help each other and enjoy working together.
Absolutely live working at Extreme. Great environment, exceptional nanagement. Wonderful benefits.
What it's like to work at Extreme Networks
- Extreme Networks employees generally work 9.2 hrs a day
- Employees at Extreme Networks report the work pace is comfortably fast
- 100% of Extreme Networks employees look forward to interacting with their team every day
- Extreme Networks employees most often take unlimited paid vacation and sick days each year
- 83% of Extreme Networks employees report they are happy with their work life balance
- Extreme Networks employees typically get valuable feedback on how to improve at work Once a year
- 95% of Extreme Networks employees call their work environment positive
Q&A With Extreme Networks Employees
IDX: 0 TOT: 30
What unique perks and benefits does Extreme Networks provide?
Sore point. Previously, remote workers were rightfully reimbursed for Internet connection expenses but this policy was revised and it was eliminated putting the financial burden on the employee.
What's the office layout like at Extreme Networks?
Open floor plans with cubes that have low walls which encourages collaboration.
What's the vibe like in the Customer Support dept at Extreme Networks? How many hours are you working?
Depends on the role
How do I do well in an interview at Extreme Networks?
Be honest, professional and engaging.
How long do the interviews usually take at Extreme Networks?
1 hour via telephone and 2-4 hours in person depending on the role.
What was the most difficult question that was asked during your interview at Extreme Networks?
Why a VoIP server was losing some but not all connections (due to out of sequence TCP frames which I correctly deduced). The rest of the interview was a stress test as I was being interviewed for a customer facing role. Lots of demands, and raised voices - typical with a customer outage and expected so easily addressed.
How would you compare interviewing at Extreme Networks to other places you've interviewed?
Appropriate/equivalent for the role.
Who did you meet with during your interview? And how long did it take to hear back from Extreme Networks?
I did not interview at Extreme (acquisition). However, at the former company, I had phone interview followed by a 2 hour stress and technical tests by 4 senior engineers/managers at a regional office.
What does the ideal candidate in the Customer Support department look like at Extreme Networks?
Accountable. Self starter. "Customer before company" focus (within reason). Accessible. Engaging.
What's the work from home policy like at Extreme Networks?
Encouraged and in many cases, the norm (remote workers). Unfortunately however, Extreme recently eliminated reimbursement for Internet costs - completely. This is unfair to remote workers who are now expected to subsidize the company. The savings on brick and mortar as well as associated support more than justify an allowance and this needs to be revisited.
How does Extreme Networks measure success and growth in the Customer Support department?
CSAT, MTTR, and renewals.
Why work for Extreme Networks?
Dynamic, innovative company willing to take [calculated] risks. Great compensation and comparable benefits. Excellent management. Vision.
What skills do you need to be successful in the Customer Support department at Extreme Networks?
Perseverance, a cool head, good communication skills, and knowing when to escalate. Relationships are critical - both internally with your peers (resources) as well as with your customers (trust).
Curious about what work's like at Extreme Networks?
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Should I work at Extreme Networks?
70% of Extreme Networks employees would encourage their friends to become coworkers, whereas 17% are neutral and 13% would not recommend working at Extreme Networks to their friends.
| 70% | Promoters |
|---|---|
| 17% | Passive |
| 13% | Detractors |
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Recently Asked Questions about working at Extreme Networks
- What unique perks and benefits does Extreme Networks provide?
- What's the office layout like at Extreme Networks?
- What's the vibe like in the Customer Support dept at Extreme Networks? How many hours are you working?
- How do I do well in an interview at Extreme Networks?
- How long do the interviews usually take at Extreme Networks?
