First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. read more

EMPLOYEE PARTICIPANTS: 116

TOTAL RATINGS: 1013

CEO: Frank Holding, Jr.

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First Citizens Bank Competitors

First Citizens Bank competitors include Capital One, Regions Bank, PNC, M&T Bank and Fifth Third Bank. First Citizens Bank ranks 1st in Overall Culture Score on Comparably vs its competitors. See below how First Citizens Bank compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

CEO Rank

2nd

eNPS Rank

3rd

Gender Rank

1st

Diversity Rank

1st

Product Quality

3rd

NPS Rank

3rd

Pricing Rank

2nd

Customer Service

3rd

See First Citizens Bank Culture vs Competitors:

First Citizens Bank Competitors
Rank	Company	Score
1	First Citizens Bank	76
2	Capital One	72
3	Regions Bank	72
4	PNC	68
5	M&T Bank	64
6	Fifth Third Bank	61

First Citizens Bank Competitors at a Glance

CEO Ratings Comparison

First Citizens Bank's CEO Score Ranks 2nd

92 Employees at First Citizens Bank rate Frank Holding, Jr. a 78 out of 100, which ranks them 2nd below Capital One's CEO,Richard Fairbank. Last rating was months ago.

CEO Ratings Comparison
Rank	CEO	Company	Score
1	Richard Fairbank	Capital One	80
2	Frank Holding, Jr.	First Citizens Bank	78
3	John M. Turner Jr.	Regions Bank	75
4	William Demchak	PNC	71
5	Rene F Jones	M&T Bank	70
6	Greg D. Carmichael	Fifth Third Bank	60

Product Quality Score Comparison

First Citizens Bank Ranks 3rd in Product Quality Score

129 Customers rate First Citizens Bank's Product Quality Score a 2.8/5, which ranks it 3rd against its competitors, below Regions Bank.

Product Quality Score Comparison
Rank	Company	Score
1	PNC	62
2	Regions Bank	57
3	First Citizens Bank	56
4	Fifth Third Bank	52
5	M&T Bank	49
6	Capital One	47

NPS Comparison

First Citizens Bank Ranks 3rd in Net Promoter Score

149 Customers rate First Citizens Bank's Net Promoter Score a -13, which ranks it 3rd against its competitors, below Regions Bank. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend First Citizens Bank to a friend?”.

NPS Comparison
Rank	Company	Score
1	PNC	2
2	Regions Bank	-10
3	First Citizens Bank	-13
4	Fifth Third Bank	-27
5	M&T Bank	-29
6	Capital One	-41

Pricing Score Comparison

First Citizens Bank Ranks 2nd in Pricing Score

110 Customers rate First Citizens Bank's Pricing Score a 2.9/5, which ranks it 2nd against its competitors, below PNC.

Pricing Score Comparison
Rank	Company	Score
1	PNC	61
2	First Citizens Bank	59
3	Regions Bank	56
4	Fifth Third Bank	51
5	M&T Bank	47
6	Capital One	43

Customer Service Comparison

First Citizens Bank Ranks 3rd in Customer Service

109 Customers rate First Citizens Bank's Customer Service a 2.7/5, which ranks it 3rd against its competitors, below Regions Bank.

Customer Service Comparison
Rank	Company	Score
1	PNC	62
2	Regions Bank	59
3	First Citizens Bank	54
4	Fifth Third Bank	51
5	M&T Bank	46
6	Capital One	40

Overall Culture Score Comparison

First Citizens Bank Ranks 1st in Overall Culture Score

116 Employees rate First Citizens Bank's Overall Culture a 76/100, which ranks it 1st against its competitors. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.

Overall Culture Score Comparison
Rank	Company	Score
1	First Citizens Bank	76
2	Capital One	72
3	Regions Bank	72
4	PNC	68
5	M&T Bank	64
6	Fifth Third Bank	61

eNPS Comparison

First Citizens Bank Ranks 3rd in Employee Net Promoter Score

94 Employees rate First Citizens Bank's Employee Net Promoter Score a 14, which ranks it 3rd against its competitors, below Regions Bank. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at First Citizens Bank to a friend?”.

eNPS Comparison
Rank	Company	eNPS
1	Capital One	25
2	Regions Bank	25
3	First Citizens Bank	14
4	PNC	1
5	M&T Bank	-7
6	Fifth Third Bank	-26

Gender Score Comparison

First Citizens Bank Ranks 1st in Gender Score

13 Employees rate First Citizens Bank's Gender Score a 88/100, which ranks it 1st against its competitors. The Gender Score tracks how positively women rate their experience at First Citizens Bank.

Gender Score Comparison
Rank	Company	Score
1	First Citizens Bank	88
2	Capital One	74
3	Regions Bank	72
4	PNC	67
5	Fifth Third Bank	63
6	M&T Bank	62

Diversity Score Comparison

First Citizens Bank Ranks 1st in Diversity Score

5 Employees rate First Citizens Bank's Diversity Score a 83/100, which ranks it 1st against its competitors. The Diversity Score tracks how positively diverse employees rate their experience at First Citizens Bank.

Diversity Score Comparison
Rank	Company	Score
1	First Citizens Bank	83
2	Capital One	71
3	Regions Bank	69
4	M&T Bank	68
5	PNC	63
6	Fifth Third Bank	54

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