-45
NPS
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First Data Corporation
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About First Data Corporation's Brand
Among its major competitors, First Data Corporation is ranked in 7th place for NPS while IBM is 1st, and Block is 2nd.
Brand at a Glance
72%
Customer Loyalty
1.9/5
Product Quality
1.8/5
Pricing
1.8/5
Customer Service
First Data Corporation Ranking
- #4 / 4 of its competitors
First Data Corporation NPS
First Data Corporation's Net Promoter Score (NPS) is a -45 with 26% Promoters, 3% Passives, and 71% Detractors. Net Promoter Score tracks whether First Data Corporation's customers would recommend using the product based on a scale of -100 to 100.
First Data Corporation Overall NPS
| 26% | Promoters |
|---|---|
| 3% | Passives |
| 71% | Detractors |
First Data Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -35 | Dec 2022 | -35 |
Mar 2023 -37 | Mar 2023 | -37 |
Apr 2023 -44 | Apr 2023 | -44 |
Jul 2023 -46 | Jul 2023 | -46 |
Sep 2023 -42 | Sep 2023 | -42 |
Oct 2023 -46 | Oct 2023 | -46 |
Nov 2023 -46 | Nov 2023 | -46 |
Dec 2023 -48 | Dec 2023 | -48 |
Mar 2024 -45 | Mar 2024 | -45 |
Jul 2024 -43 | Jul 2024 | -43 |
Jan 2025 -43 | Jan 2025 | -43 |
Sep 2025 -45 | Sep 2025 | -45 |
How Other Brands Compare
First Data Corporation is ranked #4 for NPS among its competitors. IBM and Block come in first and second, with Global Payments coming in at third.
First Data Corporation |  Block |  IBM |  Global Payments | |
| Global Ranking | #- | #67 | #106 | #- |
| NPS | -45 | 25 | 26 | -3 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $97.54B | $119.05B | $58.13B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
First Data Corporation NPS by Gender
Male customers rated First Data Corporation's NPS 22 points higher than Female customers.
Male
-50
First Data Corporation's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-72
First Data Corporation's NPS was rated -72 by Female customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
First Data Corporation NPS by Ethnicity
First Data Corporation's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Other -50 | Other | -50 |
First Data Corporation NPS by Age
First Data Corporation's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
First Data Corporation NPS by Usage
First Data Corporation's NPS was rated the highest by customers who have used First Data Corporation's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
First Data Corporation NPS vs. Competitors
Compared to its competitors, First Data Corporation's NPS is rated right below Heartland.
| COMPANY | NPS Score | |
|---|---|---|
| IBM | 26 |
| Block | 25 |
 | ProPay | N/A |
| Global Payments | -3 |
 | ACI Worldwide | -13 |
 | Worldpay | -34 |
 | Heartland | -40 |
| First Data Corporation | -45 |
First Data Corporation Customer Reviews
Out of the 4 First Data Corporation customer reviews 0 were positive and 4 were constructive. First Data Corporation customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
First Data Corporation Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of First Data Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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First Data Corporation Customer Loyalty Score by Gender
Female customers rated First Data Corporation's Customer Loyalty score 4% higher than Male customers.
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Male
70%
Yes
Female
74%
Yes
First Data Corporation Customer Loyalty Score by Ethnicity
First Data Corporation's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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55
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
100
out of 100
Other
First Data Corporation Customer Loyalty Score by Age
First Data Corporation's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
36-40 100% | 36-40 | 100% |
46-50 40% | 46-50 | 40% |
56-60 10% | 56-60 | 10% |
First Data Corporation Customer Loyalty Score by Usage
First Data Corporation's Customer Loyalty score was rated the highest by customers who have used First Data Corporation's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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First Data Corporation Customer Loyalty Score by Industry
First Data Corporation's Customer Loyalty score was rated 40% by Tech industry customers.
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First Data Corporation Customer Loyalty vs. Competitors
Compared to its competitors, First Data Corporation's Customer Loyalty score is rated right above Worldpay, and is preceded by Block.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| IBM | 79% |
| Heartland | 79% |
| Global Payments | 78% |
| Block | 76% |
| First Data Corporation | 72% |
| Worldpay | 70% |
| ACI Worldwide | 60% |
| ProPay | N/A |
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First Data Corporation Product Quality
1.9/5
First Data Corporation has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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First Data Corporation Product Information
First Data Corporation’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated First Data Corporation's product the highest.
- Website
- http://www.firstdata.com
- Company Size
- 10,000+ Employees
Industry
Banking and Financial Services
Quick Insights into First Data Corporation Product Quality
First Data Corporation's Product Quality score was rated highest by customers ages 31-35, and rated lowest by Caucasian customers.
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Ranked First Data Corporation Product Quality the Highest
Ranked First Data Corporation Product Quality the Lowest
First Data Corporation Product Quality Score by Gender
Female customers rated First Data Corporation's Product Quality score 0.3 stars higher than Male customers.
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Male
1.6/5
Female
1.9/5
First Data Corporation Product Quality Score by Ethnicity
First Data Corporation's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.6 | Other | 1.6 |
First Data Corporation Product Quality Score by Age
First Data Corporation's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.3 | 31-35 | 2.3 |
36-40 1.6 | 36-40 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
First Data Corporation Product Quality Score by Usage
First Data Corporation's Product Quality score was rated the highest by customers who have used First Data Corporation's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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First Data Corporation Product Quality Score by Industry
First Data Corporation's Product Quality score was rated 1.5 stars by Tech industry customers.
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First Data Corporation Product Quality vs. Competitors
Compared to its competitors, First Data Corporation's Product Quality score is rated right above ProPay, and is preceded by Heartland.
| COMPANY | Product Quality Score | |
|---|---|---|
| IBM | 3.8/5 |
| Block | 3.6/5 |
| Global Payments | 3.5/5 |
| ACI Worldwide | 3/5 |
| Worldpay | 2.7/5 |
| Heartland | 2.1/5 |
| First Data Corporation | 1.9/5 |
| ProPay | N/A |
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First Data Corporation Pricing
First Data Corporation ROI & Value For Money
1.8/5
First Data Corporation has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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First Data Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into First Data Corporation ROI
First Data Corporation's ROI score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked First Data Corporation ROI the Highest
Ranked First Data Corporation ROI the Lowest
First Data Corporation ROI Score by Gender
Female customers rated First Data Corporation's ROI score 0.2 stars higher than Male customers.
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Male
1.5/5
Female
1.7/5
First Data Corporation ROI Score by Ethnicity
First Data Corporation's ROI score was rated 1.5 stars by both Asian or Pacific Islander and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
First Data Corporation ROI Score by Age
First Data Corporation's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.3 | 31-35 | 2.3 |
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
First Data Corporation ROI Score by Usage
First Data Corporation's ROI score was rated the highest by customers who have used First Data Corporation's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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First Data Corporation ROI Score by Industry
First Data Corporation's ROI score was rated 1.5 stars by Tech industry customers.
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First Data Corporation Pricing vs. Competitors
Compared to its competitors, First Data Corporation's ROI score is rated right above ProPay, and is preceded by Heartland.
| COMPANY | Pricing Score | |
|---|---|---|
| IBM | 3.8/5 |
| Block | 3.6/5 |
| Global Payments | 3.6/5 |
| ACI Worldwide | 3.4/5 |
| Worldpay | 2.6/5 |
| Heartland | 2.1/5 |
| First Data Corporation | 1.8/5 |
| ProPay | N/A |
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First Data Corporation Customer Satisfaction (CSAT)
First Data Corporation Customer Satisfaction (CSAT) Score
30 / 100
First Data Corporation has an overall Customer Satisfaction score of 30 rated by its users and customers.
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Very Satisfied
19%
Satisfied
11%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
11%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into First Data Corporation Customer Satisfaction
First Data Corporation's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Asian or Pacific Islander customers.
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Ranked First Data Corporation Customer Satisfaction the Highest
Ranked First Data Corporation Customer Satisfaction the Lowest
First Data Corporation Customer Satisfaction Score by Gender
Female customers rated First Data Corporation's Customer Satisfaction score 14 points higher than Male customers.
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20 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 60% |
34 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 66% |
First Data Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
First Data Corporation's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Asian or Pacific Islander
First Data Corporation's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
33%
CSAT according to Other
First Data Corporation's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
First Data Corporation Customer Satisfaction Score by Age
First Data Corporation's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 20% | |||||||||||||||
| 46-50 | 0% |
First Data Corporation Customer Satisfaction Score by Usage
First Data Corporation's Customer Satisfaction score was rated the highest by customers who have used First Data Corporation's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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First Data Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, First Data Corporation's Customer Satisfaction score is rated right above ProPay, and is preceded by Heartland.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| IBM | 75% |
| Global Payments | 66% |
| Block | 63% |
| ACI Worldwide | 38% |
| Worldpay | 36% |
| Heartland | 31% |
| First Data Corporation | 30% |
| ProPay | 0% |
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First Data Corporation Customer Service
1.8/5
First Data Corporation has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About First Data Corporation's Customer Service
Address
Atlanta, GA 30342
Website
http://www.firstdata.com
Phone Number
12122663569
Quick Insights into First Data Corporation Customer Service
First Data Corporation's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked First Data Corporation Customer Service the Highest
Ranked First Data Corporation Customer Service the Lowest
First Data Corporation Customer Service Score by Gender
First Data Corporation's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
First Data Corporation Customer Service Score by Ethnicity
First Data Corporation's Customer Service score was rated 1.5 stars by both Asian or Pacific Islander and Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
First Data Corporation Customer Service Score by Age
First Data Corporation's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.8 | 31-35 | 1.8 |
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
First Data Corporation Customer Service Score by Usage
First Data Corporation's Customer Service score was rated the highest by customers who have used First Data Corporation's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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First Data Corporation Customer Service Score by Industry
First Data Corporation's Customer Service score was rated 1.5 stars by Tech industry customers.
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First Data Corporation Customer Service vs. Competitors
Compared to its competitors, First Data Corporation's Customer Service score is rated right above ProPay, and is preceded by Heartland.
| COMPANY | Customer Service Score | |
|---|---|---|
| IBM | 3.9/5 |
| Global Payments | 3.6/5 |
| Block | 3.4/5 |
| ACI Worldwide | 3.2/5 |
| Worldpay | 2.1/5 |
| Heartland | 2.1/5 |
| First Data Corporation | 1.8/5 |
| ProPay | N/A |
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First Data Corporation as an Employer
2.2/5
First Data Corporation has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of First Data Corporation
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
First Data Corporation scored a -45 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of First Data Corporation would recommend the brand to a friend. ENPS measures how likely First Data Corporation employees would recommend working at First Data Corporation to a friend.
Net Promoter Score
-45
NPS Score
| 26% | Promoters |
|---|---|
| 3% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 21% | Promoters |
|---|---|
| 12% | Passive |
| 67% | Detractors |
