Nothing positive left at this company.
What's going wrong and how can it be improved?
The BPO culture where productivity is measured by a monitoring tool rather than the actual work done.
What does the leadership team need to get better at?
Leadership team should shun the monitoring policy i.e BOSS attitude but should behave as a leader where voices at the bottom are also heard at the top.
What do your coworkers need to improve and how could you work together better?
Meetings are just to pass on the message of the higher management, never a feedback or suggestion is taken from the one's who actually will be following the process.
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