19
NPS
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FM Global
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About FM Global's Brand
FM Global provides commercial property insurance and business continuity solutions worldwide. Among its major competitors, FM Global is ranked in 1st place for NPS while AIG is 2nd, and UL Solutions is 3rd.
Brand at a Glance
61%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
FM Global CMO
FM Global Ranking
- #1 / 4 of its competitors
FM Global NPS
FM Global's Net Promoter Score (NPS) is a 19 with 51% Promoters, 17% Passives, and 32% Detractors. Net Promoter Score tracks whether FM Global's customers would recommend using the product based on a scale of -100 to 100.
FM Global Overall NPS
| 51% | Promoters |
|---|---|
| 17% | Passives |
| 32% | Detractors |
FM Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 10 | Feb 2024 | 10 |
Mar 2024 12 | Mar 2024 | 12 |
Jun 2024 11 | Jun 2024 | 11 |
Oct 2024 9 | Oct 2024 | 9 |
Dec 2024 8 | Dec 2024 | 8 |
Feb 2025 10 | Feb 2025 | 10 |
Mar 2025 13 | Mar 2025 | 13 |
Jun 2025 11 | Jun 2025 | 11 |
Nov 2025 12 | Nov 2025 | 12 |
Dec 2025 14 | Dec 2025 | 14 |
Jan 2026 18 | Jan 2026 | 18 |
Feb 2026 17 | Feb 2026 | 17 |
How Other Brands Compare
FM Global is ranked first for NPS among its competitors. AIG and UL Solutions come in second and third, with Travelers coming in at #4.
FM Global |  AIG |  Travelers |  UL Solutions | |
| Global Ranking | #- | #302 | #381 | #923 |
| NPS | 19 | 12 | -9 | 1 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $40.99B | $37.99B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FM Global NPS by Gender
Male customers rated FM Global's NPS 2 points higher than Female customers.
Male
19
FM Global's NPS was rated 19 by Male customers on Comparably.
52%
Promoters
15%
Passives
33%
Detractors
Female
17
FM Global's NPS was rated 17 by Female customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
FM Global NPS by Ethnicity
FM Global's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 9 | Caucasian | 9 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
Asian or Pacific Islander 75 | Asian or Pacific Islander | 75 |
Other 0 | Other | 0 |
FM Global NPS by Age
FM Global's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
FM Global NPS by Usage
FM Global's NPS was rated the highest by customers who have used FM Global's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 14 | 5 to 10 Years | 14 |
Over 10 Years 0 | Over 10 Years | 0 |
FM Global Customer Reviews
Out of the 6 FM Global customer reviews 4 were positive and 2 were constructive. FM Global customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
FM Global Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of FM Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FM Global Customer Loyalty Score by Gender
FM Global's Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.
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Male
70%
Yes
Female
70%
Yes
FM Global Customer Loyalty Score by Ethnicity
FM Global's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
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75
out of 100
Caucasian
10
out of 100
Hispanic or Latino
100
out of 100
Asian or Pacific Islander
61
out of 100
Other
FM Global Customer Loyalty Score by Age
FM Global's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 55% | 36-40 | 55% |
41-45 100% | 41-45 | 100% |
46-50 64% | 46-50 | 64% |
51-55 40% | 51-55 | 40% |
61-65 78% | 61-65 | 78% |
FM Global Customer Loyalty Score by Usage
FM Global's Customer Loyalty score was rated the highest by customers who have used FM Global's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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FM Global Customer Loyalty Score by Industry
FM Global's Customer Loyalty score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Aerospace and Aviation industry customers.
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FM Global Customer Loyalty vs. Competitors
Compared to its competitors, FM Global's Customer Loyalty score is rated right above CNA, and is preceded by AIG.
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FM Global Product Quality
3.5/5
FM Global has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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FM Global Product Information
FM Global’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated FM Global's product the highest. Reviewers from the Aerospace and Aviation industry rated FM Global the lowest at 2.3.
- Website
- http://www.fmglobal.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
FinTech
Quick Insights into FM Global Product Quality
FM Global's Product Quality score was rated highest by customers ages 41-45, and rated lowest by Hispanic or Latino customers.
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Ranked FM Global Product Quality the Highest
Ranked FM Global Product Quality the Lowest
FM Global Product Quality Score by Gender
Male customers rated FM Global's Product Quality score 0.2 stars higher than Female customers.
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Male
3.8/5
Female
3.6/5
FM Global Product Quality Score by Ethnicity
FM Global's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3.2 | Other | 3.2 |
FM Global Product Quality Score by Age
FM Global's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.9 | 36-40 | 3.9 |
41-45 4.6 | 41-45 | 4.6 |
46-50 3.2 | 46-50 | 3.2 |
51-55 3.5 | 51-55 | 3.5 |
61-65 4.4 | 61-65 | 4.4 |
FM Global Product Quality Score by Usage
FM Global's Product Quality score was rated the highest by customers who have used FM Global's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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FM Global Product Quality Score by Industry
FM Global's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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FM Global Product Quality vs. Competitors
Compared to its competitors, FM Global's Product Quality score is rated right above AIG, and is preceded by UL Solutions.
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FM Global Pricing
FM Global ROI & Value For Money
3.6/5
FM Global has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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FM Global Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from FM Global.
Quick Insights into FM Global ROI
FM Global's ROI score was rated highest by customers ages 41-45, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked FM Global ROI the Highest
Ranked FM Global ROI the Lowest
FM Global ROI Score by Gender
Male customers rated FM Global's ROI score 0.4 stars higher than Female customers.
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Male
3.9/5
Female
3.5/5
FM Global ROI Score by Ethnicity
FM Global's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Other 3.2 | Other | 3.2 |
FM Global ROI Score by Age
FM Global's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.6 | 36-40 | 4.6 |
41-45 4.9 | 41-45 | 4.9 |
46-50 3.4 | 46-50 | 3.4 |
51-55 3.3 | 51-55 | 3.3 |
61-65 4.2 | 61-65 | 4.2 |
FM Global ROI Score by Usage
FM Global's ROI score was rated the highest by customers who have used FM Global's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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FM Global ROI Score by Industry
FM Global's ROI score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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FM Global Pricing vs. Competitors
Compared to its competitors, FM Global's ROI score is rated right above AIG.
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FM Global Customer Satisfaction (CSAT)
FM Global Customer Satisfaction (CSAT) Score
69 / 100
FM Global has an overall Customer Satisfaction score of 69 rated by its users and customers.
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Very Satisfied
36%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
7%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FM Global Customer Satisfaction
FM Global's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by Hispanic or Latino customers.
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Ranked FM Global Customer Satisfaction the Highest
Ranked FM Global Customer Satisfaction the Lowest
FM Global Customer Satisfaction Score by Gender
Male customers rated FM Global's Customer Satisfaction score 24 points higher than Female customers.
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74 / 100
MaleVery Satisfied | 53% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 11% | |
Very Dissatisfied | 10% |
50 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
FM Global Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
FM Global's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
50%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
FM Global's Customer Satisfaction (CSAT) score was rated 25% according to Hispanic or Latino users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Asian or Pacific Islander
FM Global's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
FM Global's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
16%
FM Global Customer Satisfaction Score by Age
FM Global's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 60% | |||||||||||||||
| 61-65 | 67% |
FM Global Customer Satisfaction Score by Usage
FM Global's Customer Satisfaction score was rated the highest by customers who have used FM Global's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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FM Global Customer Satisfaction Score by Industry
FM Global's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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"title": "FM Global Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 72,
"stars": 0,
"csatScore": 72,
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"scoreClassName": "",
"scoreLabel": 72
},
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
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"scoreClassName": "max",
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},
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}FM Global Customer Satisfaction vs. Competitors
Compared to its competitors, FM Global's Customer Satisfaction score is rated right above AIG.
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VS
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FM Global Customer Service
3.7/5
FM Global has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About FM Global's Customer Service
Address
10 Columbus Boulevard, Hartford, CT 06106
Website
http://www.fmglobal.com
Quick Insights into FM Global Customer Service
FM Global's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked FM Global Customer Service the Highest
Ranked FM Global Customer Service the Lowest
FM Global Customer Service Score by Gender
Male customers rated FM Global's Customer Service score 0.4 stars higher than Female customers.
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Male
4/5
Female
3.6/5
FM Global Customer Service Score by Ethnicity
FM Global's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 3.3 | Other | 3.3 |
FM Global Customer Service Score by Age
FM Global's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.9 | 36-40 | 4.9 |
41-45 4.8 | 41-45 | 4.8 |
46-50 3.3 | 46-50 | 3.3 |
51-55 3.3 | 51-55 | 3.3 |
61-65 4.2 | 61-65 | 4.2 |
FM Global Customer Service Score by Usage
FM Global's Customer Service score was rated the highest by customers who have used FM Global's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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FM Global Customer Service Score by Industry
FM Global's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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FM Global Customer Service vs. Competitors
Compared to its competitors, FM Global's Customer Service score is rated right above UL Solutions.
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FM Global as an Employer
3.3/5
FM Global has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
FM Global scored a 19 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of FM Global would recommend the brand to a friend. ENPS measures how likely FM Global employees would recommend working at FM Global to a friend.
Net Promoter Score
19
NPS Score
| 51% | Promoters |
|---|---|
| 17% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 36% | Promoters |
|---|---|
| 25% | Passive |
| 39% | Detractors |
