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Front Claimed Company
Front is a communication hub for building strong customer relationships on digital channels. For many businesses, almost every customer conversation can make or break the relationship — the stakes are that high. Front puts these conversations at the center of a team’s attention and surrounds them with collaboration capabilities and contextual data from multiple systems. This lets teams stay focused on delivering timely, accurate and deeply personalized communications. Over 8,000 businesses, including Shopify, Airbnb, Hulu, Lyft, and Mailchimp, use Front to build better customer relationships, one conversation at a time. To learn more, visit front.com. read more
Front Company Culture
Front Culture
This score is derived from employee ratings & reviewsA
4.5/5
Top Rated Culture Dimensions
CEO Rating
A+Happiness
A+Manager
A+Meetings
A+Perks & Benefits
A+Front CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Mathilde Collin
87 /100
See More
Diversity at Front
Top 15%Top 15% of Similar Size Companies on Comparably
A-
Diverse employees at Front have rated Happiness, Work Culture, and Office Culture as the highest categories they have scored
Women at Front
Bottom 45%Bottom 45% of Similar Size Companies on Comparably
C
Women at Front have rated Perks And Benefits, CEO Rating, and Happiness as the highest categories they have scored
Front eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 10%Top 10% of Similar Size Companies on Comparably
Recommend to a Friend?
62
Front employees are 62% more likely to recommend Front as a great place to work
| 62% | Promoters |
|---|---|
| 38% | Passives |
| 0% | Detractors |
Working at Front
Working at Front is rated highly by 20 employees, across various culture dimensions. Front employees are most satisfied about CEO Rating, Happiness, and Manager categories, putting Front’s culture in the Top 10% compared to similar sized companies on Comparably and in the Top 15% compared to other companies in San Francisco. See below in detail how working at Front was rated by employees.
Overall Company Culture at Front
A
Overall Company Culture at Front is rated A
Last updated months ago
Top
10%
Front ranks in the Top 10% of other companies on Comparably with 201-500 Employees for Overall Company Culture Score
Front Employee Reviews
Out of 27 Front employee reviews, 100% were positive.
| Positive Reviews | 100% |
|---|---|
| Constructive Feedback | 0% |
Positive Reviews From Front Employees
- What did you like most about the interview process?Very clear communication about each step of the process
- What is most positive about the culture and environment at your company?People seem to care about each other
- What are some of the best things about your team?I'm impressed by how much the people at Front reflect the core values of the company - low ego, caring, transparent, collaborative, and high standards.
Front Company Information
Front Company Overview
Front is a communication hub for building strong customer relationships on digital channels. For many businesses, almost every customer conversation can make or break the relationship — the stakes are that high. Front puts these conversations at the center of a team’s attention and surrounds them with collaboration capabilities and contextual data from multiple systems. This lets teams stay focused on delivering timely, accurate and deeply personalized communications. Over 8,000 businesses, including Shopify, Airbnb, Hulu, Lyft, and Mailchimp, use Front to build better customer relationships, one conversation at a time. To learn more, visit front.com.
Front was founded in 2013 and its current CEO is Mathilde Collin. Since its inception 13 years ago, Front has grown to 450 employees.
Front Mission, Vision & Values
Front Mission Statement
Making work happier by enabling better relationships at scale.
Front Vision Statement
The world is on course to work happier. We believe our role is to accelerate and shape this path in three ways: the product we make, the culture we live, and the example we set.
Front Values
- Transparency
- Care
- High Standards
- Collaboration
- Low ego
Sustainability and Corporate Social Responsibility at Front
At Front, we recognize that actions can speak louder than words. That’s why we try to live out our team values in everything we do — in the product we’re building, in our conversations with customers, and in our actions towards each other every day.
In 2018, Front created the Front Foundation and pledged to give 1 percent of our team’s time, equity, and product to the community around us. More details here: https://front.com/blog/introducing-the-front-foundation
| Headquarter | 1455 Market St San Francisco, CA 94103 United States of America |
|---|---|
| Website | front.com/ |
| Founding Date | 2013 |
| Tel | 1(877)331-5984 |
| Company Status | Private |
| Jobs | front.com/jobs |
| Social Sites |
Front Competitors
Front competitors include Salesforce, Google, Zendesk, and Freshdesk. Front ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how Front compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Front Employees
Front has 450 employees. 20 employees at Front have reviewed Front across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 20 Front employees give their leadership a grade of A-, or Top 15% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Front are pleased with their total compensation at Front, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Front are pleased with their team. 20 Participants grade the quality of their coworkers a B+. The majority believe the meetings at Front are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Front believe the environment at Front is positive. Most Participants believe the pace of work at Front is comfortably fast. About 87% of the employees at Front work 8 hours or less.
Overall, the employees at Front are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Front - Employee Onboarding
The prevailing opinion from employees about joining Front is that the company was very prepared on their first day. Front employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Front KPIs and OKRs
At Front 50% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Front's KPIs and OKRs is essential for its success. Out of 4 Front employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 3 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Front CEO & Leadership
Front CEO - Mathilde Collin
87 /100
Front’s CEO Mathilde Collin started in this role in 2013. Mathilde’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in San Francisco. Front’s CEO is highly regarded especially by employees with 6 to 10 Years experience, Male employees, and employees with Over 10 Years experience. However, employees with 3 to 6 Years experience, employees with the company for 2 to 5 Years, and employees in the Sales department have a less favorable view of the CEO and believe there is room for improvement. Compared to Front’s competitors, Mathilde Collin ranks right above Salesforce CEO Marc Benioff. Under Collin’s leadership, Front employee respondents are most happy about their Happiness and the company’s Manager. Office Culture and Professional Development are two areas, according to respondents, where Front could stand to see real improvement.
Front Leadership
The Front Executive Team is rated a “B+” and led by CEO Mathilde Collin, CTO & Co-founder Laurent Perrin, and Chief Financial Officer Jenny Decker
Mathilde Collin CEO / President
Mathilde Collin serves as the CEO / President of Front.
Laurent Perrin CTO & Co-founder
Laurent Perrin serves as the CTO & Co-founder of Front.
Jenny Decker Chief Financial Officer
Jenny Decker serves as the Chief Financial Officer of Front.
Ash Alexander Head of People
Ash Alexander serves as the Head of People of Front.
Laurabeth Harvey Chief Revenue and Success Officer
Laurabeth Harvey serves as the Chief Revenue and Success Officer of Front.
Front Salaries
How much does Front pay?
How much do people at Front get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Front is $130,161, or $62 per hour, while the estimated median salary is $150,321, or $72 per hour.
At Front, the highest paid job is a General Counsel at $299,316 annually and the lowest is an Admin Assistant at $44,450 annually. Average Front salaries by department include: Design at $108,952, IT at $124,264, Admin at $46,314, and Operations at $117,000. Half of Front salaries are above $150,321.
10 employees at Front rank their Compensation in the Top 10% of similar sized companies in the US (based on 35 ratings) while 9 employees at Front rank their Perks And Benefits in the Top 5% of similar sized companies in the US (based on 9 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $79k | $79k | 1st Percentile |
20th Percentile $113k | $113k | 20th Percentile |
40th Percentile $149k | $149k | 40th Percentile |
60th Percentile $214k | $214k | 60th Percentile |
80th Percentile $283k | $283k | 80th Percentile |
100th Percentile $371k | $371k | 100th Percentile |
$130,161*
Average Compensation
$150,321*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Front Salaries by Department
Diversity & Inclusion at Front
Diverse employees at Front score the company 85/100 across various culture categories, placing Front in the Top 15% of companies on Comparably with 201-500 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Front across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Front Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Gym Membership / Reimbursement
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
Office Perks
- Free Food
- Company Social Outings
- Work From Home Policy
- Unique Office Space
Front PTO
Front PTO policy is a critical component of the benefits package offered to employees.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Front Careers
Front Jobs
No Recent Jobs found for Front on Comparably
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H1B Visa
In 2019, Front applied for 5 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
Front has a total of 450 employees
5
Total Applied
H1B Applications Outcome
- 100% Granted (5 out of 5)
- 0% Denied ( out of 5)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 5)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 5)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Front Know You Want To Work There
Overview of Candidates Interested in Front on Comparably
Candidates By Department
Engineering | 75% | |
|---|---|---|
All Industries | 8% | |
Communications | 8% | |
Customer Support | 8% |
Candidates By Location
San Francisco | 75% | |
|---|---|---|
New York City | 8% | |
San Jose | 8% | |
North Ridgeville | 8% |
Frequently Asked Questions regarding Front
What is Front address?
Front location is at 1455 Market St
Who is the CEO of Front?
Front CEO is Mathilde Collin, their score by employees is 87
What is Front eNPS?
The eNPS for Front is 62
What is the salary for Business Development Manager in Front?
Business Development Manager average salary in the US is 123k
What are the salaries in the IT in Front?
The average salaries for IT in Front is 124k
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