Front Claimed Company

Front is a communication hub for building strong customer relationships on digital channels. For many businesses, almost every customer conversation can make or break the relationship — the stakes are that high. Front puts these conversations at the center of a team’s attention and surrounds them with collaboration capabilities and contextual data from multiple systems. This lets teams stay focused on delivering timely, accurate and deeply personalized communications. Over 8,000 businesses, including Shopify, Airbnb, Hulu, Lyft, and Mailchimp, use Front to build better customer relationships, one conversation at a time. To learn more, visit front.com. read more

EMPLOYEE PARTICIPANTS: 20

TOTAL RATINGS: 227

CEO: Mathilde Collin

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Front KPIs and OKRs

At Front 50% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Front's KPIs and OKRs is essential for its success. Out of 4 Front employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 3 have said yes.

Answer	Percent
Yes	75%
No	25%

Are your company's goals clear, and are you invested in them?

Answer	Percent
Yes	50%
No	50%

Are the KPIs/OKRs for your department clear?

Manager's Role in Accomplishing Goals

A main function of a managerial role is to lead one’s subordinates. A manager at Front is responsible for ensuring his subordinates accomplish objectives using key performance indicators. Front employees shared they generally receive helpful feedback once a year or every week, while 100% of Front employees said they’re given recognition for their impact & accomplishments. Feedback and positive reinforcement are both conducive to meeting goals.