Frontier Communications Employee Reviews
Out of 1425 Frontier Communications employee reviews, 83% were positive. The remaining 17% were constructive reviews with the goal of helping Frontier Communications improve their work culture. The Finance team, with 100% positive reviews, reports the best experience at Frontier Communications compared to all other departments at the company. The Admin team offered the most constructive feedback, with 28% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Love working here. It provides good pay and security of work
Review from Operations Dept
It's been a wonderful 12 years, and I hope to make it at least another 12 - 13 wonderful years.
Review from Operations Dept
I have grown into a well rounded employee. I'm not afraid to try new tasks.
Review from Operations Dept
What do you like best about the leadership team?
Great leaders, and lead by example
Review from Operations Dept
My direct leadership shows trust as well as gives me freedom to do my job
Review from Operations Dept
Leadership team is being more proactive than ever before. They are also engage with the employees.
Review from Operations Dept
Finally offering good quality services at competitive rates.
Review from Customer Support Dept
Focused on the goals ahead.
Review from Operations Dept
What does the leadership team need to get better at?
No body knows anything, specially internal process that are extremely complex. Everybody is new so they have no clue of whats going on.
Making the employees feel valued and secure that they will keep their jobs, esp during this time.
Review from Design Dept
providing clear direction, less red tape,
Review from Engineering Dept
Defining a solid strategy forward. Directions change constantly. There have been limiting financial factors in the recent past which is understood, however the plan seemed to be to hang on as long as possible, rather than course correct. Hopefully that changes with the reorganization.
Review from Engineering Dept
Understanding the current workload in organizations that are not recorded in metrics, and addressing the need for resources to address it.
Review from Engineering Dept
What is the best part about your compensation package?
I'm not sure what's the best part as there are areas in which I believe the company can do better
Review from Operations Dept
Pay rate and health benefits are better than most other companies.
Review from Operations Dept
Great insurance. Affordable monthly payments plus I don't recall ever having to pay for a deductible.
Review from Customer Support Dept
The health insurance plan is fantastic.
Review from Operations Dept
Well balanced with benefits and base.
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
For the amount of work we do, was done by multiple work groups in the past. Also the face of the company and we make of break the customer experience.
Review from Operations Dept
To be brought up to CWA's current pay. I work for legacy side of company, it was the workers that made it possible to purchase Verizon. It seems company doesn't care about us. CWA is making 5-6 dollars more one the hour and benefits payed as well. I feel like ive been left behind in this process.
Review from Engineering Dept
All the Teams are under-performing. just a reflection of management.
Reinstate bonus that was promised to me in my offer letter.
Review from Engineering Dept
because our bonuses were taken away, a decent raise would be nice and appreciated,
Review from Engineering Dept
What are some of the best things about your team?
We are all on the same page when it comes to making sure that we take care of our customers
Review from Operations Dept
We are unified and have the same work ethics
Review from Operations Dept
We work together, if there is a problem that arises we find ways together to resolve the simplest to the more complex issues we face.
Review from Operations Dept
While we are still working from home, I love the fact that our team has a group chat. We are able to share ideas through the day. I also enjoy our team sales competitions.
Review from Customer Support Dept
We work well together and make sure everyone is completing all their work.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Have in person meetings again.
Review from Operations Dept
poor communication and hatred shown to different people
Review from Design Dept
The communication between team members and what steps to take can be confusing. Many people are new, don't have all the answers and subsequently you receive the wrong information.
Review from Sales Dept
Get on the same level with technology, goals & deadlines with a clear division of responsibility.
Review from Engineering Dept
There is a definitive lack of training and lower than normal expectations for coworkers in other departments.
Review from Engineering Dept
What is most positive about the culture and environment at your company?
I believe we all have the same goals and that's providing the best service
Review from Operations Dept
For the majority we have the same goals and viewpoints of how to do our job
Review from Operations Dept
Everyone is treated equally and fairly
Review from Operations Dept
The most positive about the culture and environment at my company has to be Respect. I've worked for the same company for 25 years. I don't recall management mistreating an employee.
Review from Customer Support Dept
The culture is open and excepting.
Review from Operations Dept
What needs to change to make the company culture better?
No company culture.Every body is on their own. They just give leads to older reps.
I feel our work group is diverestied in culture.
Review from Engineering Dept
NOT JUST ENCOURAGE EMPLOYEES TO VOICE OPINION, BUT ACTUALLY IMPLEMENT CHANGE TO INVEST IN UPGRADING INFRASTRUCTURE BY ADDING FIBER FOR RELIABLE AND FASTER INTERNET FOR RESIDENTIAL AND BUSINESS. RETAINING EMPLOYEES THAT HAVE IREPLACEABLE KNOWLEDGE WITH SALARY INCREASES AND BONUSES.
Review from Engineering Dept
Less bureaucracy and red tape. Trust people to do the job they are hired for and support them in moving the company forward for the better instead of impeding their progress at every step.
Review from Engineering Dept
All employees need to be shown that they are valued and that they company they are working for is behind them 100%. Our company also needs to show it's employees that they are working towards the future instead of just trying to pay back debt.
Review from Engineering Dept
What did you like most about the interview process?
They took time to get to know me during the process and they responded quickly.
Review from IT Dept
What would you improve about your company's interview process?
SPEED IT UP, A LOT. Took 3 months.
Review from Sales Dept
What makes you most happy at work?
It's the challenges when it comes to doing repairs and restoring thier service
Review from Operations Dept
I love the work I do, and seeing the customers have their service installed for the first time or being repaired and their reactions are simply the best.
Review from Operations Dept
To make a difference in the industry since the company now has a plan for the immediate future.
Review from Operations Dept
Having access to information resource for any type of situation that may arise.
Review from Customer Support Dept
Working with my fellow teammates.
Review from Operations Dept
What's going wrong and how can it be improved?
Morale is low from an employee and a customer standpoint. Outages that go on for weeks leaves a bad taste in our customers mouth. We need more support for our IT team, to resolve issues with capacity of the plant and restoration processes
Review from Operations Dept
Frontier is a SINKING SHIP waiting to be sold.
Leadership refuses to listen to anyone. They keep implementing changes without regard to the consequences. Additionally, they do not care when advised that it is a bad idea. Everything has been moved from local control. Access is taken away from people that can help. Moral is as low as ever.
Review from Engineering Dept
need more people in our area so we are not overwhelmed when someone is off work
Review from Engineering Dept
No compensation for employees who go above and beyond the average.
Review from Engineering Dept
What do you like best about your company?
There aren't any Outlook reviews of Frontier Communications yet.
Be the first to contribute a review.
What would you most like to see improved at your company?
There aren't any Outlook reviews of Frontier Communications yet.
Be the first to contribute a review.