24
NPS
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GKN
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About GKN's Brand
GKN is a global engineering group. Every day around the world we drive the wheels of hundreds of millions of cars. Among its major competitors, GKN is ranked in 2nd place for NPS while Linamar is 1st, and Skf is 3rd.
Brand at a Glance
63%
Customer Loyalty
3.4/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
GKN Ranking
- #2 / 4 of its competitors
GKN NPS
GKN's Net Promoter Score (NPS) is a 24 with 60% Promoters, 4% Passives, and 36% Detractors. Net Promoter Score tracks whether GKN's customers would recommend using the product based on a scale of -100 to 100.
GKN Overall NPS
| 60% | Promoters |
|---|---|
| 4% | Passives |
| 36% | Detractors |
GKN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 7 | Oct 2022 | 7 |
Nov 2022 13 | Nov 2022 | 13 |
Mar 2023 17 | Mar 2023 | 17 |
Jul 2023 23 | Jul 2023 | 23 |
Aug 2023 27 | Aug 2023 | 27 |
Jan 2024 25 | Jan 2024 | 25 |
Mar 2024 27 | Mar 2024 | 27 |
Jun 2024 31 | Jun 2024 | 31 |
Sep 2024 25 | Sep 2024 | 25 |
Dec 2024 21 | Dec 2024 | 21 |
Oct 2025 24 | Oct 2025 | 24 |
How Other Brands Compare
GKN is ranked second for NPS among its competitors. Linamar and Skf come in first and third, with BAE Systems coming in at #4.
GKN |  BAE Systems |  Linamar |  Skf | |
| Global Ranking | #- | #540 | #- | #- |
| NPS | 24 | 17 | 34 | 21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $126.78B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GKN Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of GKN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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GKN Customer Loyalty vs. Competitors
Compared to its competitors, GKN's Customer Loyalty score is rated right above Melrose, and is preceded by BAE Systems.
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GKN Product Quality
3.4/5
GKN has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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GKN Product Information
GKN’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.gkn.com
- Company Size
- 10,000+ Employees
Industry
Tech
Productivity
Manufacturing
GKN Product Quality vs. Competitors
Compared to its competitors, GKN's Product Quality score is rated right above Melrose, and is preceded by BAE Systems.
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GKN Pricing
GKN ROI & Value For Money
3.7/5
GKN has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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GKN Pricing vs. Competitors
Compared to its competitors, GKN's ROI score is rated right above Melrose, and is preceded by BAE Systems.
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GKN Customer Satisfaction (CSAT)
GKN Customer Satisfaction (CSAT) Score
46 / 100
GKN has an overall Customer Satisfaction score of 46 rated by its users and customers.
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Very Satisfied
38%
Satisfied
8%
Neither Satisfied nor Dissatisfied
46%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GKN Customer Satisfaction vs. Competitors
Compared to its competitors, GKN's Customer Satisfaction score is rated right above Mogul, and is preceded by Melrose.
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GKN Customer Service
3.5/5
GKN has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About GKN's Customer Service
Address
PO Box 55Ipsley House, Ipsley Church LaneRedditch Worcestershire, Reddick, FL
Website
http://www.gkn.com
GKN Customer Service vs. Competitors
Compared to its competitors, GKN's Customer Service score is rated right above Melrose, and is preceded by Linamar.
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GKN as an Employer
2.6/5
GKN has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
GKN scored a 24 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of GKN would recommend the brand to a friend. ENPS measures how likely GKN employees would recommend working at GKN to a friend.
Net Promoter Score
24
NPS Score
| 60% | Promoters |
|---|---|
| 4% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 24% | Promoters |
|---|---|
| 26% | Passive |
| 50% | Detractors |
