GoodLeap Employee Reviews
Out of 3631 GoodLeap employee reviews, 92% were positive. The remaining 8% were constructive reviews with the goal of helping GoodLeap improve their work culture.
What does the leadership team need to get better at?
Communication, humanity, not being greedy
Review from Customer Support Dept
Appreciate the talents of the individuals who make up the organization!
Review from Operations Dept
The main focus at this company is to point out everyone's downfalls and downplays. There is not a week that goes by where an employee is recognized , Absolutely no appreciation. Dreadful to come into work to be put down daily. The changes never are told in a timely manner and we are gna struggle fin
Review from Customer Support Dept
BE FAIR, PRIORITIZE EMPLOYEE'S NEEDS, TAKE ACTIONS REGARDING EMPLOYEES CONCERNS
Review from Customer Support Dept
Get to know midlevel managers. I have never worked in a company where the senior management is so absent and not in tuned to what their managers are going through, Insanity!
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
better benefits, less out of pocket
Review from Customer Support Dept
Our roles and titles are purposefully switched around to keep us underpaid when compared to the national averages for other jobs.
Review from Customer Support Dept
I believe the job that we have should pay more, but I don't feel undervalued. Just under paid.
Review from Customer Support Dept
i have been here 8 months everytime i get down the qa/bonus structure its changed and i cant even pay my rent on time every month. The way we get told is always a rushed situation never lets train lets do soft qa during the transition until everyone does better. losing bonuses hurts
Review from Customer Support Dept
I feel undervalued because the management in the department I work in likes to focus on our team's shortcomings a lot more than celebrating how differently we all execute our job well. They like to weekly play some recordings of our calls amongst our peers, but the management never plays their own.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
They only care about themselves and all just seem to be passing through because they also recognize this job is not a permanent fit
Review from Customer Support Dept
We are supposed to be a team, its impossible to ask anyone sitting next to you anything. The ununiform way the cases/tickets come its hard to get a one and if you I do get one, one of my self righteous coworkers just takes it. There is no form of respect given for the person who had it first
Review from Customer Success Dept
some of them refuse to learn the position
Review from Customer Success Dept
Improve their enterprise software development skills. Better understanding the the impact of their decisions and and the discipline of software development. Stop relying blindly on process.
Review from IT Dept
Be more positive and understanding
Review from Sales Dept
What needs to change to make the company culture better?
BETTER PAY! more engagement. Humanity and empathy for employees needs to expand greatly.
Review from Customer Support Dept
Certain executives are a particularly toxic combination of emotional, harsh, and self-aggrandizing. Having high standards is important but personal attacks tear the fabric of decency.
Review from Operations Dept
this new change with the dialer has too much down time we dont get the text file until 2-3 hours after shift starts calls are slow skiptracing can be overwelming when the relatives are angry we are bothering them. i just got down how to get my dials per hr and it changed again frustrating
Review from Customer Support Dept
Senior leadership needs to be given leadership courses. Promoting people based off of longevity is awful and that has clearly happened. My leader is so absent. Care. Ask Questions. Just because I do a great job does not mean I want a manager who does not care about me,
Review from Operations Dept
Tickets and Cases should be assigned to cut down on some being over turned or bullied. This can be done just as the call que is. they route to the next agent in the order received. Will cut down on the superior way some of the agents conduct themselves and give others a chance to shine
Review from Customer Success Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of GoodLeap yet.
Be the first to contribute a review.
What's going wrong and how can it be improved?
Every morning I'm filled with impending doom and dread as I log in and catch up with my day. Staring at a sea of redundancy and nonsensical jargon and regulations.
Review from Customer Support Dept
Human treatment and approach from managers
Review from Operations Dept
GoodLeap has a lot of management starting with supervisors whom have been getting away with treating those who dont "fit" in badly for a long time, turn over is above average due to some feeling superior to others rather than being humble, and using their position to assist others in reaching goals
Review from Customer Success Dept
Make a better environment around positivity
Review from Operations Dept
need to give cost of living raises
Review from Operations Dept
What would you most like to see improved at your company?
Better communication to all levels of the staff