Guitar Center Claimed Company
"We have always known that our success comes from our people, but to put it through this lens, we want all our associates to look left and right and see themselves, knowing that Guitar Center is a place where hard work, good ideas, and culture thrive. What they hear from leadership needs to reflect this vision. That means a diverse collection of men, women of all backgrounds and experiences at all levels of our organization. As candidates consider Guitar Center, we want them to know this is who we are and they will feel welcomed here. That’s how we will continue to stick around for another 40, 50, 60 years."?
- Ron Japinga, CEO, Guitar Center read more
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This job is about selling insurance for equipment. None of your sales matter to mgmt unless you attach insurance, which no one wants on their brand new guitar. Communication to staff is absolutely horrible.
What is most positive about the culture and environment at your company?
Occasionally very nice and appreciative people will come in
What did you like most about the interview process?
It was a fast process
What are some of the best things about your team?
They make the store work despite not getting any of the tools to do so from corporate.
What does the leadership team need to get better at?
Communicating goals and listening to employee concerns. Mgmt would rather fire a tenured employee and hire a high schooler than to give a raise
What's going wrong and how can it be improved?
For years people at GC would discount things for any old reason, so now most tenured customers always expect discounts, GC let their culture cheapen the entire experience of buying and owning an instrument.
Why do you feel undervalued and what would make you feel better about your compensation?
Get rid of the progressive % for sales commision and go with a flat rate. SPH only encourages people to go part time and to be at work as little as possible so they don't get screwed over by bad days and excess hours.
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