Hallcon is a leading provider of specialty outsourced services to the railway and transit sectors in North America providing crew read more
Easy job, but could be so much better. The constant drama created by incompetent management gets old very quickly.
What's going wrong and how can it be improved?
Have meetings with drivers, dispatchers, auditors, etc. where concerns can be aired. After the meeting, actually implement positive changes.
What would you improve about your company's interview process?
99% of what the interviewer told me was lies, and the Regional Manager who interviewed me was well aware that he was lying.
What do your coworkers need to improve and how could you work together better?
There is zero professionalism among the drivers and field management. Nobody seems to understand that we are in the customer service business, first and foremost.
Why do you feel undervalued and what would make you feel better about your compensation?
All drivers are consistently not paid for all hours worked. If your van stops, for any reason, you are not paid for the time worked. No investigation is ever done, Hallcon just doesn't pay you.
What needs to change to make the company culture better?
There is a distinct lack of training for all positions. Drivers are not trained to do their job, dispatchers are clueless robots, auditors are surly, field managers are lazy and incompetent. Sadly, no one from the General Manager on up seem to know what goes on, or maybe they just don't care.
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