Handy, formerly Handybook, is an app through which users can book cleaners, plumbers, handymen, and other household service providers. read more
There's no staff support when there's an issue between staff and customer. There's no support regarding how staff are being treated while at the client's house nor is the client honest as to what it's to be expected when coming to their homes for a job. There was no covid support incentives.
What needs to change to make the company culture better?
An actual building in the state of Massachusetts would be nice for restocking on cleaning products, staff support, and quarterly meetings/trainings/team building
What does the leadership team need to get better at?
Supporting their staff and there needs to be better communication support such as a phone to actually speak to a live person verses emails or live chats
Why do you feel undervalued and what would make you feel better about your compensation?
The whole system and operations of handy stinks and clearly needs to better management and team buidling skills. Not sure how handy made it this far with the lack of communication and everything completed via email/live chat. That method doesn't work especially during emergency situations
What's going wrong and how can it be improved?
The customers need to be honest what exactly they want and a picture should be mandatory for cleaning or fixing what needs to be completed especially if they're reporting if it takes 2 hrs but it's actually a 5 hour job. Getting paid $15.00 for when the customer canceling when you're on your way
Other Employee Reviews for Handy
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